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Posts by The Verde Group

Groundbreaking Verde Group White Paper Exposes Why CX Investments Often Fail

TORONTO, Canada /ScoopCloud/ -- The Verde Group, a leader in customer experience insights, is proud to announce the release of its latest white paper, "The Great CX Challenge: Linking Customer Experience Insights to Business Outcomes," authored by Executive V.P., Dennis Armbruster. This comprehensive study addresses the critical disconnect between significant investments in customer experience (CX) solutions and the resulting business outcomes.