J.D. Power Dealer of Excellence Archives

MOORESVILLE, N.C. /ScoopCloud/ -- Mooresville Ford is proud to announce that it has been awarded the prestigious JD Power Dealer of Excellence Award, recognizing the dealership's commitment to delivering outstanding customer experiences. This accolade is awarded to a select group of car dealerships across the country that have demonstrated a high level of customer satisfaction and integrity in sales practices.

This accolade adds to Mooresville Ford's recent achievements, including being named a Ford President's Award dealership for two consecutive years and a Top-Rated Dealer by Carfax for 5 years in a row, which reflects the dealership's dedication to superior customer service and transparency.

Founded in 1961, Mooresville Ford has been a proud member of the Mooresville community for over six decades. With a focus on building lasting relationships and a reputation for treating customers like family, the dealership has established itself as a cornerstone of the Mooresville community. Their 5-Star Guarantee promises the utmost convenience with complimentary maintenance options, shuttle services, and much more.

"At Mooresville Ford, our mission has always been to provide a high-quality, customer-focused experience," said Grant Shoe, General Sales Manager of Mooresville Ford. "Our 5-Star Guarantee ensures that every customer receives exceptional service, transparency in all transactions, and a welcoming environment. Being recognized by JD Power, alongside our recent honors as a Ford President's Award dealership and a Carfax Top-Rated Dealer, underscores our dedication to upholding these values."

The JD Power Dealer of Excellence Award is designed to recognize dealerships that provide their customers with a consistently high level of service. To qualify for this award, Mooresville Ford underwent a rigorous evaluation process that included customer feedback, sales practices, employee training, and overall customer satisfaction.

Mooresville Ford extends its gratitude to its loyal customers and dedicated staff for their unwavering support and contribution to achieving these recognitions. The dealership looks forward to continuing to serve the Mooresville community with the same level of excellence that has earned it these awards.

For more information about Mooresville Ford or to schedule a visit, please visit https://mooresvilleford.com/.

About Mooresville Ford:

Mooresville Ford is a premier Ford dealership located in Mooresville, NC, offering a wide range of new and pre-owned vehicles, financing options, and top-quality service. With a commitment to customer satisfaction, a 5-star guarantee, and community involvement, Mooresville Ford is dedicated to providing an exceptional car-buying experience.

Mooresville Ford is proud to announce that it has been awarded the prestigious JD Power Dealer of Excellence Award, recognizing the dealership's commitment to delivering outstanding customer experiences. This accolade is awarded to a select group of car dealerships across the country that have demonstrated a high level of customer satisfaction and integrity in sales practices.

Related link: https://mooresvilleford.com/

WINSTON-SALEM, N.C. /ScoopCloud/ -- Demonstrating its commitment to exceeding customer expectations, Parkway Ford Lincoln has been certified in the J.D. Power 2018 Dealer of Excellence Program(SM) which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.

"As an automotive leader in Ford and Lincoln sales in the Winston-Salem area, we feel honored to receive such an award," said Ched Neal, partner of Parkway Ford Lincoln. "This is a conglomerate effort and the result of committed employees who equally share in this recognition."

Known for its "Voice of the Customer" research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.

According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there's so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit by leveraging the J.D. Power brand and promoting their dealership's commitment to an outstanding customer purchase experience.

Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:

As the first qualification criterion, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study(SM). Thus, proportionally more dealerships from top-performing brands can become a J.D. Power Dealer of Excellence.

Second, dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in the SSI Study.

Finally, qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to, listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.

Parkway Ford Lincoln offers the widest variety of Ford and Lincoln vehicles in Winston-Salem, as well as Greensboro, High Point, Burlington, and Charlotte areas. Along with excellent customer service, "100% Transparent Pricing," and fifty years of experience, they offer 2 locations, one on Peter's Creek Parkway and one on University Parkway in Winston-Salem.

For more information on Parkway Ford, please visit their website at: https://www.parkwayford.com/

Demonstrating its commitment to exceeding customer expectations, Parkway Ford Lincoln has been certified in the J.D. Power 2018 Dealer of Excellence Program(SM) which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.

Related link: https://www.parkwayford.com/

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Tag Archives: J.D. Power Dealer of Excellence

Mooresville Ford Receives JD Power Dealer of Excellence Award

Parkway Ford Lincoln Certified as a J.D. Power 2018 Dealer of Excellence