Tag Archives: post-sale customer experience

After, Inc. Partners with ENVE to Offer a Seamless Registration Process to its Dealers and Customers

NORWALK, Conn. /ScoopCloud/ -- After, Inc. announced today that ENVE (enve.com) will utilize QuickReg® to provide a seamless post-sale registration experience to its dealers and customers. ENVE Composites designs, manufactures, and markets handmade carbon fiber bicycle rims and components, and custom bikes (through its premium dealer network) and is highly respected amongst professional riders and biking enthusiasts for its engineering, innovation and customer service and support.

"Our partnership with ENVE has been really collaborative, as we share the same focus on customer service excellence," says Nate Baldwin, CEO of After, Inc. "The ENVE team came to us with a desire to improve their product registration process and better know their end customers. We proposed a solution that would aggregate and match order data, shipping data, and data from ENVE's customer and dealer portals in real-time, automatically pre-register them, and send the registration data back to the portals. The solution incorporates our QuickReg® platform - combined with a customized AI-driven matching algorithm and decades of database integration and cleansing expertise - to deliver the ideal solution."

"We couldn't be more thrilled about working with After, Inc. Their knowledge of the post-sale lifecycle from registration to repurchase is unsurpassed," says Jake Pantone, VP of Product & Brand, Enve Composites. "We shared our goals for a more automated registration solution that could drive higher registrations and ongoing customer engagement - and After, Inc. did not disappoint. We can't wait to roll this solution out to our dealers and customers in the next few weeks."

About After, Inc.

After, Inc. ( https://www.afterinc.com/ ) is a pioneer in the post-sale services industry. Since 2005, we have helped some of the world's top brands transform their businesses after the point of sale. Our post-sale services drive higher customer satisfaction, product reliability, and brand equity, lower claims costs, and additional revenue and profit opportunities.

QuickSuite - our customer experience technology - is a modular set of SaaS platforms, designed to work together to help manufacturers, TPAs, and e-commerce sellers build deeper relationships with their customers across the post-sale lifecycle. The suite includes: QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew®.

Headquartered in Norwalk, CT, After, Inc. is part of Galway Holdings, a diversified financial services distribution company with a focus on data analytics, technology transformation, and innovative risk sharing solutions.

About ENVE Composites

Located in Ogden, Utah, and owned by Amer Sports ( https://www.amersports.com/ ), a sporting goods company with internationally recognized brands including Salomon, Arc'teryx, Peak Performance, Atomic, Suunto and Wilson, ENVE Composites is a manufacturer of handmade carbon fiber bicycle rims and components. At ENVE, people are more than riders. They are risk takers, engineers, and innovators, driven by their love of cycling. They are a dynamic collection of skilled individuals that create the world's most sought-after carbon fiber products. Partnering with the prominent frame builders of our time and the world's best athletes, ENVE combines industry leading technology with world-class athlete feedback to provide their customers with the ultimate in lightweight, stiffness and durability.

Established in 2007 from a desire for a better ride, ENVE strives to deliver consumers products without compromise. ENVE designs and manufactures 100% of their rims in their Ogden, Utah, USA facility.

After, Inc. announced today that ENVE (enve.com) will utilize QuickReg® to provide a seamless post-sale registration experience to its dealers and customers. ENVE Composites designs, manufactures, and markets handmade carbon fiber bicycle rims and components, and custom bikes (through its premium dealer network) and is highly respected amongst professional riders and biking enthusiasts for its engineering, innovation and customer service and support.

Related link: https://afterinc.com/

After, Inc. among 1,000 + exhibitors at the 2023 National Hardware Show (NHS) in Las Vegas

NORWALK, Conn. /ScoopCloud/ -- After, Inc., a global leader in warranty solutions and post-sale customer experience technology, will be joining an awesome list of exhibitors at the 2023 National Hardware Show, January 30 - February 2 at the Las Vegas Convention Center in Las Vegas, NV. Come meet our team during the show at Booth SL4279!

NHS is the place to reconnect with colleagues and peers from all over the world at the one event that unites the industry. Home centers, independent retailers, online retailers, wholesalers, distributors, and everyone in between attend NHS to discover the newest products, innovations and trends that are shaping the future of the home improvement and DIY industry.

"We are really excited about exhibiting for the first time at NHS and showcasing our solutions for retailers and manufacturers," says Dawn Taylor, CRO at After, Inc. "Our warranty analytics and warranty marketing capabilities are relied on by some of the biggest brands in the world. The reimagined National Hardware Show is also a great place to introduce our award - winning QuickSuite platforms to this industry. Designed to work together at each stage of the post-sale lifecycle and enable clients to build meaningful relationships with their customers, the five platforms include: QuickReg (registration), QuickCover (product protection), QuickInsight (customer data enrichment and analytics), QuickClaim (product return, replacement and repair management),and QuickRenew (renewals and consumable subscriptions)."

To learn more visit https://www.afterinc.com/ or contact: Dawn Taylor dtaylor@afterinc.com 813.998.6885

ABOUT AFTER, INC.

After, Inc. (afterinc.com) is a pioneer in the Warranty Services industry. Since 2005, After, Inc. has been partnering with some of the world's top brands to help transform their warranty and post-sale customer experiences. In 2022, After acquired Accentf(x), adding vertically integrated capabilities to our post-sale marketing solutions.

Headquartered in Norwalk, Conn. and with offices in New York City, After, Inc. is part of Galway Holdings, a financial services distribution company with a focus on data analytics, technology transformation, and innovative risk sharing solutions.

MULTIMEDIA:

LOGO link for media: https://www.Send2Press.com/300dpi/21-1013s2p-after-inc-300dpi.jpg

TRADEMARKS:

QuickSuite®, QuickReg®, QuickCover®, QuickInsight®, QuickClaim® and QuickRenew® are registered trademarks and/or service marks of After, Inc.

After, Inc., a global leader in warranty solutions and post-sale customer experience technology, will be joining an awesome list of exhibitors at the 2023 National Hardware Show, January 30 - February 2 at the Las Vegas Convention Center in Las Vegas, NV. Come meet our team during the show at Booth SL4279!

Related link: https://afterinc.com/

After, Inc. Announces the Launch of QuickClaim® – Its Best-in-Class Claims and Returns Management System

NORWALK, Conn. /ScoopCloud/ -- After, Inc., a global leader in post-sale customer experience technology, just announced the launch of QuickClaim®, a cloud-based, claims and returns management system. QuickClaim® is one of five post-sale customer experience platforms that After, Inc. calls its QuickSuite®. Designed to work together at each stage of the post-sale lifecycle, the award-winning QuickSuite® platforms help clients build meaningful relationships with their customers.

The five platforms include: QuickReg® (registration), QuickCover® (product protection), QuickInsight® (customer data enrichment and analytics), QuickClaim® (product return, replacement and repair management), and QuickRenew® (renewals and consumable subscriptions).

"QuickClaim meets a huge need in the market," says Nate Baldwin, CEO of After, Inc. "Most systems are multi-million-dollar, fully customized software platforms that only the largest manufacturers and retailers can afford. We saw a huge gap in the market for a best-in-class, claims and returns management system at a much lower price, so, we built QuickClaim."

Developed from over two decades of expertise, QuickClaim® incorporates the same core features and functionality that After, Inc. has built for its large, enterprise clients. With modules, business rules, and email templates which can be tailored for any business' specific processes and real-time communications, QuickClaim® provides a powerful, yet easy-to-use claims and returns management solution.

LEARN MORE: https://www.afterinc.com/quicksuite/quickclaim

INTRO VIDEO (Vimeo): https://vimeo.com/754329030

ABOUT AFTER, INC.:

After, Inc. (afterinc.com) is a pioneer in the Warranty Services industry. Since 2005, After, Inc. has been partnering with some of the world's top brands to help transform their post-sale customer experiences. After, Inc. launched QuickSuite in 2020, a modular set of platforms, designed to help manufacturers, retailers, and e-commerce sellers of any size build deeper relationships with their customers and increase loyalty and lifetime value. In 2022, After acquired Accentf(x), adding vertically integrated capabilities to our post-sale marketing solutions.

Headquartered in Norwalk, Conn. and with offices in New York City, After, Inc. is part of Galway Holdings, a financial services distribution company with a focus towards data analytics, technology transformation, and innovative risk sharing solutions.

LEARN MORE: https://www.afterinc.com/

After, Inc., a global leader in post-sale customer experience technology, just announced the launch of QuickClaim®, a cloud-based, claims and returns management system. QuickClaim is one of five post-sale customer experience platforms that After, Inc. calls its QuickSuite.

Related link: https://afterinc.com/