Category Archives: LAKE ZURICH, Ill.

Dovenmuehle’s Amber Cowan named a Mortgage Stars honoree by Mortgage Women Magazine

LAKE ZURICH, Ill., July 9, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Amber Cowan, first vice president of Default Operations, has been named a Mortgage Stars honoree by Mortgage Women Magazine. The program recognizes women making significant contributions to the mortgage industry through innovation, leadership and impact on colleagues and clients. Cowan is honored for modernizing default operations through data-driven innovation, her borrower-focused servicing strategies and her sustained commitment to building high-performing teams.

Image caption: Dovenmuehle’s Amber Cowan, 2026 Mortgage Star.

Cowan oversees 600 employees across collections, foreclosure, loss mitigation, REO, bankruptcy and property preservation. Over the past year, she led the integration of default operations KPI and SLA ecosystems into dynamic dashboards, giving leadership and operational teams the ability to measure performance trends against benchmarks and drill down to loan-level detail. She further expanded performance analytics by introducing geographic, loan type and seasonality data into performance monitoring, fundamentally shifting how non-performing assets are governed throughout their lifecycle.

Through automation initiatives including bulk processing workflows for borrower assistance milestones, Cowan’s team achieved a significant reduction in review timelines and related expenses. She helped expand Dovenmuehle’s capabilities to service HELOC and junior lien portfolios and collaborated across departments to improve claim recoverability reporting and operational visibility. She also modernized the borrower experience by supporting expanded omni-channel engagement, mobile notary services and remote online notarization.

“I’m honored to be recognized for work that I believe is moving the industry forward,” said Cowan. “But I’m most proud of the team behind these results. Every efficiency gain, every performance milestone reflects the dedication of the people I get to work alongside every day. This recognition belongs to them as much as it does to me.”

Beyond operational results, Cowan is recognized for her commitment to developing people. She introduced staff training initiatives in multiple formats, including video, interactive manuals and outside vendor trainings, and meets regularly with indirect reports to discuss their goals and professional growth.

Explore the full list of honorees: https://nationalmortgageprofessional.com/news/written-stars-2026-mortgage-star-awards.

About Dovenmuehle

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

NEWS SOURCE: Dovenmuehle

This press release was issued on behalf of the news source (Dovenmuehle), who is solely responsible for its accuracy, by Send2Press Newswire. Image, if any, was provided by the news source and not this website or the wire service. Information is believed accurate, as provided by the news source, but is not guaranteed.

To view the original story, visit: https://www.send2press.com/wire/dovenmuehles-amber-cowan-named-a-mortgage-stars-honoree-by-mortgage-women-magazine/

Dovenmuehle’s Amber Cowan named a Mortgage Stars honoree by Mortgage Women Magazine

Image caption: Dovenmuehle’s Amber Cowan, 2026 Mortgage Star.

Explore the full list of honorees: https://nationalmortgageprofessional.com/news/written-stars-2026-mortgage-star-awards.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehles-amber-cowan-named-a-mortgage-stars-honoree-by-mortgage-women-magazine/

Dovenmuehle names Ann Morey its head of product

LAKE ZURICH, Ill., June 30, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Ann Morey has been named Head of Product. In this role, Morey will lead DMI’s product management function, which includes establishing strategic product vision, driving outcome-oriented roadmaps that address stakeholder expectations, increasing internal cross-functional alignment and building agile, high-performing teams.

Image caption: Ann Morey of Dovenmuehle.

Morey brings more than 15 years of experience leading digital product and technology teams across financial services, logistics and government sectors. She most recently served as vice president of product delivery at Tria (formerly Softrams), managing a team of more than 200, $70 million in annual revenue and profit-and-loss responsibility for three large-scale enterprise software contracts. Before that, she was a director of product for cloud platforms with the U.S. Air Force (Kessel Run) and previously served in product management roles at XPO Logistics and First Data.

“Ann brings exactly the kind of product leadership we need as we continue to evolve our platform and capabilities,” said Senior Vice President Matt Budy. “Her track record of cultivating high-performing teams, driving measurable outcomes and translating complex client needs into effective technology solutions makes her exceptionally well-suited to lead this function at Dovenmuehle.”

Known for bringing discipline to product processes, Morey has introduced rigorous discovery and prioritization frameworks throughout her career. As a talent developer, she significantly reduced employee turnover and launched a high-value mentorship program at a previous employer. She holds an MBA in management from Boston University.

“I’ve spent my career at the intersection of complex operations and digital products, and Dovenmuehle sits squarely in that space,” said Morey. “The company has built an impressive legacy, and I’m looking forward to building on that foundation with modern product practices alongside a team focused on continuous improvement and client value.”

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-names-ann-morey-its-head-of-product/

Dovenmuehle launches Diagnostic Process to streamline mortgage subservicing onboarding

LAKE ZURICH, Ill., June 23, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that it is improving onboarding with its new Diagnostic Process. This approach helps DMI subservicing clients identify and evaluate organizational complexity, resource constraints and team readiness earlier in servicing transfer workflows. Early preparation using the Diagnostic Process improves servicing transfer outcomes and increases onboarding efficiency.

Image caption: Dovenmuehle Mortgage, Inc.

Traditional onboarding focuses on gathering technical data about loan portfolios and current operations, often leaving critical context undiscovered until it creates friction mid-implementation. Common examples include concurrent operational initiatives that can sap resources, inconsistent internal terminology that creates confusion, and loan portfolios in flux at the time of conversion.

The Diagnostic Process addresses these challenges through a three-part approach. First, a structured survey uncovers valuable insights into loan portfolio complexity, organizational structure, resource allocation, current technology use and operational pace. Next, the results are evaluated by experienced onboarding and technology specialists. Finally, the findings are used to tailor implementation workflows to address each lender’s priorities and areas of risk.

“The initial steps of onboarding are an opportunity to prime teams with deeper clarity before jumping into implementation,” said Head of Innovation Culture Jonas Brickus, who led development of the Diagnostic Process. “The survey questions are designed to characterize the client and the conditions they are in at the moment of transfer. That allows us to address concerns up front, surface hidden complexity and eliminate delays and rework down the line.”

Developed in collaboration with clients who had recently completed servicing transfers, the Diagnostic Process reflects factors identified as most consequential to onboarding outcomes. DMI clients report that completing the diagnostic early helps establish more realistic timelines and increased internal alignment. DMI will continue refining the Diagnostic Process based on client input and implementation experience.

“Better preparation at the start of a servicing relationship changes what the rest of onboarding looks like,” said Senior Vice President Matt Budy. “The Diagnostic Process reflects a straightforward idea: that asking the right questions early, and acting on the answers, leads to better outcomes for lenders and their borrowers.”

Learn more about DMI’s onboarding process and servicing support for commercial banks, credit unions, IMBs, MSR investors and housing finance agencies: https://www.dovenmuehle.com/.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-launches-diagnostic-process-to-streamline-mortgage-subservicing-onboarding/

Dovenmuehle earns Fannie Mae STAR award for servicing excellence for the seventh time

LAKE ZURICH, Ill., March 9, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Fannie Mae has again honored the company with their Servicer Total Achievement and Rewards™ (STAR™) Servicer Award for outstanding servicing performance during the 2025 program year. This is the seventh occasion Fannie Mae has recognized DMI for servicing excellence.

Image caption: Dovenmuehle Mortgage, Inc. (DMI).

Servicers achieving operational excellence across key performance metrics may receive the recognition, which underscores the expertise and dedication of DMI’s servicing team. The award also demonstrates ongoing alignment with Fannie Mae’s key performance goals and objectives. DMI earned STAR Performer recognition for General Servicing and Timeline Management.

“Being named a STAR Performer once again is a testament to the collaboration between our team, clients and industry partners,” said Matt Budy, senior vice president at DMI. “We continue to drive results and uphold the highest standards in mortgage servicing to better serve homeowners and the housing industry.”

Fannie Mae’s STAR Program provides a consistent methodology to evaluate servicer performance in accordance with Fannie Mae’s goals, sets targets and expectations to reduce Fannie Mae’s credit losses and identifies its highest-performing servicers. The majority of Fannie Mae’s total credit risk exposure is represented by servicers in the program, which are evaluated based on both the Servicer Capability Framework (SCF) operational assessment and metrics and the STAR Performance Scorecard. Servicers selected are recognized in three categories: Timeline Management, Solution Delivery and General Servicing. DMI was recognized for its General Servicing and Timeline Management.

Learn more about the STAR program here: https://singlefamily.fanniemae.com/servicing/star-program.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-earns-fannie-mae-star-award-for-servicing-excellence-for-the-seventh-time/

Dovenmuehle’s 2025 SOC 1 and SOC 2 Type 2 reports underscore high data security standards and robust internal controls

LAKE ZURICH, Ill., Feb. 24, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc., a leading mortgage subservicing company, today announced it has successfully completed its 2025 Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 audits. The independent examinations, conducted by public accounting and business advisory firm Plante Moran, PLLC, confirm that Dovenmuehle’s internal controls, operational processes and information security practices meet stringent standards for financial reporting integrity and the safeguarding of client data.

Image caption: Dovenmuehle Mortgage.

The SOC 1 Type 2 report examines the design and operating effectiveness of Dovenmuehle’s controls over financial reporting, while the SOC 2 Type 2 report reviews controls governing security, availability, processing integrity, confidentiality and privacy. The two reports offer clients independent, third-party validation of Dovenmuehle’s proven commitment to safeguarding sensitive information and delivering consistent, reliable service. The SOC 1 Type 2 report is now available to all Dovenmuehle clients via DMIConnect under the “DMI Corporate Documents” tab. Clients can also request the reports from their Account Manager.

“Our clients trust us to protect their data and support their business with the highest operational standards,” said Dovenmuehle Senior Vice President Matthew Budy. “The successful completion of our SOC audits reinforces our dedication to strong governance, system integrity, and delivering reliable service our partners can count on.”

Dovenmuehle’s SOC 2 Type 2 audit reviews the following specific trust services criteria:

Security: The system is protected against unauthorized access.
Availability: The system is available for operation and use as agreed.
Processing Integrity: System processing is complete, accurate, timely and authorized.
Confidentiality: Confidential information is safeguarded as committed.
Privacy: Personal information is collected, used, retained and disclosed in accordance with the company’s privacy policy.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehles-2025-soc-1-and-soc-2-type-2-reports-underscore-high-data-security-standards-and-robust-internal-controls/

Moody’s Investors Service affirms Dovenmuehle’s overall rating as ‘above average’ residential mortgage loan servicer

LAKE ZURICH, Ill., Jan. 20, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced today that Moody’s Investors Service (“Moody’s”) has affirmed its servicer quality (SQ) assessment as a servicer of prime residential mortgage loans at SQ2-. Moody’s assessment highlights Dovenmuehle’s strong performance and disciplined execution across key areas of mortgage servicing.

Image caption: Dovenmuehle Mortgage, Inc.

“Moody’s assessment reinforces the strength of our servicing capabilities and our focus on continuous improvement,” said Dovenmuehle Senior Vice President Matthew Budy. “As we invest in innovation and operational efficiency, we remain committed to delivering dependable, high-quality service for our clients and borrowers.”

In its assessment, Moody’s highlighted Dovenmuehle’s focus on technology innovation and information security, noting the company’s recently implemented mobile notary service and digital enhancements. The key areas considered in the review include:

Collection: Dovenmuehle’s collection abilities were above average, using notable multi-channel outreach to engage customers.
Loss Mitigation: The company’s loss mitigation abilities were rated above average, with improved processes and enhanced efficiency.
Enforcement Abilities: Dovenmuehle’s enforcement abilities were above average, noting compliance enhancements in bankruptcy processes.
Loan Administration: The report highlighted the company’s effective mobile functionality and enhanced quality control on its loan boarding process.
Servicing Stability: Dovenmuehle’s experienced senior management team prioritized strategic technology investments with a focus on information security to enhance long-term stability.

In addition, Dovenmuehle has consistently demonstrated strong loss mitigation performance, supported by solid cure and recidivism rates.

Moody’s assessment reflects Dovenmuehle’s dedication to continuous improvement and adherence to best practices in mortgage servicing. The company remains committed to delivering exceptional service to its clients and borrowers, upholding the highest standards of professionalism and integrity.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/moodys-investors-service-affirms-dovenmuehles-overall-rating-as-above-average-residential-mortgage-loan-servicer/

Dovenmuehle receives ISO/IEC 27001 certification, reinforcing commitment to data security and operational excellence

LAKE ZURICH, Ill., Jan. 6, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that it has received the ISO/IEC 27001 certification from NSF International Strategic Registrations (NSF-ISR), an NSF company. ISO/IEC 27001 defines global benchmarks for information security management systems (ISMS). Achieving this certification demonstrates that Dovenmuehle has established and maintains comprehensive, independently verified controls to identify, assess and mitigate data security risks across its operations.

Image caption: Dovenmuehle Mortgage, Inc.

The ISO/IEC 27001 certification follows the successful completion of DMI’s 2025 Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 audits. While the SOC audits attest that specific controls exist at a given point in time, ISO/IEC 27001 indicates continuous maintenance and improvement of the company’s ISMS across operations through ongoing audits.

This accomplishment reflects DMI’s continued efforts to strengthen its technology foundation, governance practices and risk management framework, underscoring the company’s commitment to providing secure, compliant servicing solutions for its clients.

“Our clients and their borrowers trust us with their most sensitive data, and ISO/IEC 27001 certification demonstrates that we take that responsibility seriously,” said Chief Information Security Officer Art Harvey. “This achievement builds upon our SOC audits, showcasing Dovenmuehle’s proactive approach to managing information security risk through rigorous controls, transparency, and a culture of continuous improvement.”

“Through having a comprehensive set of controls, Dovenmuehle is able to better execute their business objectives knowing they have an information security management system in place,” said Tony Giles, Director of Information Security, NSF. “The certification benefits not only internal stakeholders and employees but also customers as Dovenmuehle now has controls in place to better protect data.”

DMI’s Governance, Risk and Compliance (GRC) team led the initiative to prepare for certification, with GRC Manager Daniel Maslowski overseeing the work to align controls, documentation and continuous-improvement processes across the organization.

“ISO/IEC 27001 certification validates the strength and maturity of Dovenmuehle’s information security management system and the discipline behind how we manage risk,” said Maslowski. “It reflects a yearlong effort to standardize and continuously improve our controls to better protect our clients’ and their borrowers’ most sensitive data.”

About Dovenmuehle

About NSF

NSF is an independent, global services organization dedicated to improving human health for more than 80 years by developing public health standards and providing world-class testing, inspection, certification, advisory services and digital solutions to the food, water and wellness products industries. NSF has 40,000 clients in 110 countries and is a World Health Organization (WHO) Collaborating Center on Food Safety, Water Quality and Medical Device Safety.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-receives-iso-iec-27001-certification-reinforcing-commitment-to-data-security-and-operational-excellence/

Rivermark Community Credit Union Expands Subservicing Relationship with Dovenmuehle

LAKE ZURICH, Ill., Dec. 3, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Rivermark Community Credit Union has expanded its partnership with DMI. Under this expanded relationship, Dovenmuehle will provide subservicing for Rivermark’s growing portfolio of mortgage loans, supporting the credit union’s expanding membership base and ensuring an exceptional servicing experience for members.

Image caption: Dovenmuehle Mortgage, Inc. (DMI).

Rivermark is the third-largest credit union in Oregon, with roughly $3.2 billion in assets and 172,000 members. Rivermark continues its commitment to member service backed by DMI’s industry-leading security and performance standards. Exemplifying its excellence this year, DMI received an Above Average Primary Servicer Ranking from S&P Global Ratings, earned Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Servicer Award, and successfully completed the 2024 SOC 1® Type 2 and SOC 2® Type 2 audits, conducted by independent evaluators.

“Partnering with Dovenmuehle allows us to maintain the high level of service our members expect while leveraging deep servicing expertise and a robust technology platform,” said Rivermark Vice President of Credit Administration Trevor Hutchens.

“As Rivermark continues growing, we’re thrilled to bring our advanced servicing technology and rigorous security standards to their expanded member base,” said Dovenmuehle Senior Vice President Matt Budy. “Our collaboration reflects a shared commitment to efficiency, transparency and exceptional member care.”

About Dovenmuehle

About Rivermark

Headquartered in Oregon City, Oregon, Rivermark Community Credit Union is a not-for-profit financial cooperative offering products, solutions, and services that empower more than 170,000 members to reach their financial goals. Find more information at www.rivermarkcu.org.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/rivermark-community-credit-union-expands-subservicing-relationship-with-dovenmuehle/

Dovenmuehle’s Amber Cowan honored as 2025 HousingWire Insider

LAKE ZURICH, Ill., Aug. 1, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that its Vice President of Default Operations, Amber Cowan, has been honored among the 2025 HousingWire Insiders. Now in its seventh year, the award celebrates behind-the-scenes leaders whose operational excellence, innovation, and quiet influence are vital to their company’s success. Cowan is honored for her transformative leadership and high-impact innovations.

Image caption: Dovenmuehle’s Amber Cowan honored as HousingWire Insider.

Cowan has transformed Dovenmuehle’s default servicing operations through visionary leadership and operational innovation. Overseeing 600 employees across foreclosure, loss mitigation, bankruptcy, and property preservation, she has driven groundbreaking initiatives, including integrating KPIs and SLAs into dynamic dashboards and modernizing borrower engagement through omni-channel outreach and remote notarization. Her automation strategies addressing bulk processing workflow have significantly reduced review timelines by and costs, while her mentorship and people-first leadership have cultivated a culture of growth and excellence that directly supports Dovenmuehle’s reputation as a top-tier mortgage subservicer.

“Amber is the powerhouse driving our default servicing division,” said Senior Vice President of Default Servicing Ron Malik. “Her unwavering commitment to excellence and high-impact strategic innovations have empowered Dovenmuehle, our partners, and our clients. I’m delighted to have this opportunity to celebrate her dedication and expertise.”

“The HousingWire Insiders are driving forces behind their organizations’ success,” said Clayton Collins, CEO of HW Media. “These leaders are the architects of operational excellence, transforming strategic vision into tangible results. Reviewing this year’s nominees and winners, it’s clear that HousingWire Insiders deliver results while elevating their colleagues and teams.”

Explore the full list of HousingWire Insiders here: https://www.housingwire.com/insiders/.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehles-amber-cowan-honored-as-2025-housingwire-insider/

Dovenmuehle’s 2024 SOC 1 and SOC 2 Type 2 Reports Validate Robust Internal Controls and Data Security Standards

LAKE ZURICH, Ill., July 16, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc., a leading mortgage subservicer, today announced the successful completion of its 2024 Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 audits. These independent audits, conducted by the public accounting and business advisory firm Plante Moran, PLLC, affirm Dovenmuehle’s adherence to the highest standards for internal controls, data security, and operational effectiveness.

Image caption: Dovenmuehle Mortgage, Inc. logo.

The SOC 1 Type 2 report evaluates the effectiveness of Dovenmuehle’s internal controls relevant to financial reporting, while the SOC 2 Type 2 report examines the effectiveness of Dovenmuehle’s systems and controls related to security, availability, processing integrity, confidentiality, and privacy. Together, the reports provide clients with independent, third-party verification that Dovenmuehle securely manages sensitive information and ensures service reliability.

“Our clients rely on us as a trusted partner in today’s complex regulatory and data security landscape,” said Dovenmuehle Senior Vice President Matt Budy. “These successful audits are a testament to our ongoing commitment to mitigating risk, protecting borrower data, and maintaining the integrity of our systems and reporting processes.”

Dovenmuehle’s SOC 2 Type 2 audit specifically reviews the following trust services criteria:

Security: The system is protected against unauthorized access.
Availability: The system is available for operation and use as agreed.
Processing Integrity – System processing is complete, accurate, timely, and authorized.
Confidentiality: Confidential information is safeguarded as committed.
Privacy: Personal information is collected, used, retained, and disclosed in accordance with the company’s privacy policy.

The SOC 1 and SOC 2 Type 2 reports are now available to all Dovenmuehle clients via DMIConnect under the “DMI Corporate Documents” tab. Clients can also request the reports from their Account Manager.

About Dovenmuehle

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UPDATED 10:41 a.m. PDT to correct an inadvertent typo in the headline and first paragraph.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehles-2024-soc-1-and-soc-2-type-2-reports-validate-robust-internal-controls-and-data-security-standards/

SESLOC Credit Union Partners with Dovenmuehle to Enhance Mortgage Servicing for Members

LAKE ZURICH, Ill., May 27, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, today announced a partnership with SESLOC Credit Union, a not-for-profit financial cooperative serving central and coastal California communities. Under the agreement, DMI will subservice SESLOC’s mortgage loan portfolio, supporting the credit union’s expansion into government-sponsored enterprise (GSE) lending and servicing, allowing it to scale mortgage operations efficiently while preserving superior member service.

Image caption: Dovenmuehle Mortgage.

SESLOC has traditionally operated as a portfolio lender and servicer, retaining all its loans. As its GSE loan portfolio grew and regulatory demands tightened, the credit union sought a partner that could meet compliance requirements and elevate the member experience. After an extensive search, SESLOC chose DMI for its best-in-class technology, robust reporting capabilities, and member-focused service. SESLOC members now have convenient access to detailed mortgage information, streamlined online account management, and tools that enrich their experience.

“Partnering with a subservicer was the most efficient way for us to become a GSE seller/servicer while continuing to prioritize the member experience,” said Barbara Hugie, Vice President of Mortgage Operations at SESLOC Credit Union. “Dovenmuehle’s agility and deep expertise made the technical transition seamless and helped our members navigate a new servicing environment from day one.”

“By leveraging our integrated servicing platform, SESLOC can deliver a seamless digital experience to its members while meeting the rigorous oversight standards of the GSEs,” said Matt Budy, Senior Vice President at Dovenmuehle Mortgage. “Our team acts as an extension of the credit union, managing the operational heavy lifting so SESLOC can stay focused on building relationships and supporting its community.”

About SESLOC Credit Union

Founded in 1942, SESLOC is a not-for-profit financial institution providing personal and business banking, commercial lending and investment services in central and coastal California. With assets of $1.14 billion, their 180 employees serve 55,000 members at six full-service branch locations and via upgraded digital and remote banking platforms. Committed to improving the financial well-being of its members and community, SESLOC offers affordable and inclusive products, services and education programs to help build financial stability. They accept ITINs. For more information, please visit www.sesloc.org.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/sesloc-credit-union-partners-with-dovenmuehle-to-enhance-mortgage-servicing-for-members/

Dovenmuehle Receives New Subordinate Lien Servicer Ranking, Maintains Above Average Primary Servicer Ranking from S&P Global Ratings

LAKE ZURICH, Ill., April 2, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, today announced that S&P Global Ratings has assigned the company an Above Average ranking as a residential mortgage loan subordinate lien servicer, in addition to reaffirming its Above Average ranking as a residential mortgage loan primary servicer with a stable outlook. This marks the 14th consecutive year Dovenmuehle has received an Above Average ranking for primary servicing, and the first time the company has earned the designation for subordinate lien servicing.

Image caption: Dovenmuehle Mortgage.

S&P’s review highlighted Dovenmuehle’s tenured senior management team, diverse and well-established client base, and ongoing investments in automation, operational enhancements and data security. The agency also cited Dovenmuehle’s robust IT infrastructure, strengthened disaster recovery capabilities, strong cybersecurity controls, sound internal control environment backed by multiple lines of defense and consistently strong audit results.

“The addition of our subordinate lien servicer ranking is both timely and meaningful given the growing demand for home equity products,” said Matt Budy, Senior Vice President at Dovenmuehle. “Our continued Above Average ranking from S&P reflects our long-term commitment to technology, strong internal controls and delivering high-quality service to our clients and their borrowers, even as operational demands and data security needs evolve.”

Since its 2024 assessment, S&P noted the following key developments:

Expansion of the data analytics and product management teams, including the hiring of a chief data officer and a head of product management;
Enhancement of disaster and data recovery protocols through the addition of immutable backup systems that supplement existing backups;
Transition of borrower secure messaging to the customer service department for more streamlined communication;
Implementation of a 24-hour accelerated outreach process to proactively address borrower complaints in loss mitigation;
Introduction of uniquely shaped mailers in loss mitigation to improve borrower engagement in assistance campaigns; and
Integration of mobile notary services into the loss mitigation process as an added option for clients.

Looking ahead, Dovenmuehle remains focused on automation and scalable technology solutions to support its expanding servicing portfolio. S&P’s stable outlook reflects confidence in the company’s management team, operational controls and continued performance as a subservicer of both prime and subordinate-lien mortgage loans.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-receives-new-subordinate-lien-servicer-ranking-maintains-above-average-primary-servicer-ranking-from-sp-global-ratings/

Dovenmuehle recognized by Fannie Mae’s STAR Program for excellence in mortgage servicing

LAKE ZURICH, Ill., March 3, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Fannie Mae has once again recognized the company with their Servicer Total Achievement and Rewards™ (STAR™) Servicer Award for outstanding servicing performance during the 2024 program year. This honor marks the fourth time Fannie Mae has recognized DMI for servicing excellence.

Image caption: Dovenmuehle Mortgage, Inc. (DMI).

Granted to servicers who achieve operational excellence across a wide range of key performance metrics, this recognition reflects the dedication and expertise of Dovenmuehle’s servicing team, demonstrating continued alignment with Fannie Mae’s key performance goals and objectives. DMI earned STAR Performer recognition for General Servicing and Solution Delivery.

“DMI is proud of the work we do supporting homeowners and the housing industry,” said DMI Senior Vice President Matt Budy. “We are also grateful to our loyal clients, dedicated team and strong partners for the roles they have played in this recognition from Fannie Mae for excellence in mortgage servicing.”

The STAR Program is Fannie Mae’s servicer performance management program. This program aligns servicer performance with Fannie Mae’s goals, provides a consistent methodology for measuring servicer performance, reduces Fannie Mae’s credit losses by setting targets and expectations and identifies and recognizes its highest-performing servicers. Servicers in this program represent the majority of Fannie Mae’s total credit risk exposure and are evaluated based on the Servicer Capability Framework (SCF) operational assessment and metrics, as well as the STAR Performance Scorecard. The selected servicers are classified into three groups: Timeline Management, Solution Delivery and General Servicing. DMI was recognized in both of the qualifying categories of General Servicing and Solution Delivery.

Learn more about the STAR program here: https://singlefamily.fanniemae.com/servicing/star-program.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-recognized-by-fannie-maes-star-program-for-excellence-in-mortgage-servicing/

Dovenmuehle Earns FHA Tier 1 Rating from HUD’s Tier Ranking System (TRS) II Scorecard

LAKE ZURICH, Ill., Dec. 19, 2024 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc., a leader in mortgage subservicing, announced today that it received a Tier 1 Rating from the U.S. Department of Housing and Urban Development (HUD). This rating was awarded for Dovenmuehle’s Federal Housing Administration (FHA) servicing performance under HUD’s Tier Ranking System II (TRS II).

Image caption: Dovenmuehle Mortgage.

The TRS II assigns an “A” grade to Tier 1 performers and assesses servicers across multiple performance areas, including early delinquency intervention and Single Family Default Monitoring System (SFDMS) reporting. This top-tier designation highlights Dovenmuehle’s success in meeting FHA standards related to delinquent loan servicing, foreclosure prevention, loss mitigation and reporting requirements. A critical factor in achieving this Tier 1 rating was Dovenmuehle’s 100% Loss Mitigation Engagement score, which reflects the company’s proactive support for borrowers facing financial challenges.

“We take pride in receiving HUD’s Tier 1 rating, as it demonstrates our team’s dedication to high standards in FHA servicing,” said Dovenmuehle Senior Vice President of Default Administration, Ron Malik. “This rating not only reaffirms our team’s commitment to supporting FHA borrowers to help them preserve homeownership during periods of financial difficulties but also reflects our solid compliance practices and disciplined approach to loan servicing. These efforts safeguard our clients’ assets and the taxpayer-supported FHA insurance fund.”

The TRS II Scorecard, issued quarterly by HUD, assesses servicers’ effectiveness in borrower support strategies and adherence to delinquent servicing guidelines. For more information, visit https://www.hud.gov/program_offices/housing/sfh/nsc/trsovrvw.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors, and state housing finance agencies nationwide. The company subservices portfolio loans, and loans sold with servicing retained to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-earns-fha-tier-1-rating-from-huds-tier-ranking-system-trs-ii-scorecard/

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