Tag Archives: mortgage subservicing

Dovenmuehle launches Diagnostic Process to streamline mortgage subservicing onboarding

LAKE ZURICH, Ill., June 23, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that it is improving onboarding with its new Diagnostic Process. This approach helps DMI subservicing clients identify and evaluate organizational complexity, resource constraints and team readiness earlier in servicing transfer workflows. Early preparation using the Diagnostic Process improves servicing transfer outcomes and increases onboarding efficiency.

Image caption: Dovenmuehle Mortgage, Inc.

Traditional onboarding focuses on gathering technical data about loan portfolios and current operations, often leaving critical context undiscovered until it creates friction mid-implementation. Common examples include concurrent operational initiatives that can sap resources, inconsistent internal terminology that creates confusion, and loan portfolios in flux at the time of conversion.

The Diagnostic Process addresses these challenges through a three-part approach. First, a structured survey uncovers valuable insights into loan portfolio complexity, organizational structure, resource allocation, current technology use and operational pace. Next, the results are evaluated by experienced onboarding and technology specialists. Finally, the findings are used to tailor implementation workflows to address each lender’s priorities and areas of risk.

“The initial steps of onboarding are an opportunity to prime teams with deeper clarity before jumping into implementation,” said Head of Innovation Culture Jonas Brickus, who led development of the Diagnostic Process. “The survey questions are designed to characterize the client and the conditions they are in at the moment of transfer. That allows us to address concerns up front, surface hidden complexity and eliminate delays and rework down the line.”

Developed in collaboration with clients who had recently completed servicing transfers, the Diagnostic Process reflects factors identified as most consequential to onboarding outcomes. DMI clients report that completing the diagnostic early helps establish more realistic timelines and increased internal alignment. DMI will continue refining the Diagnostic Process based on client input and implementation experience.

“Better preparation at the start of a servicing relationship changes what the rest of onboarding looks like,” said Senior Vice President Matt Budy. “The Diagnostic Process reflects a straightforward idea: that asking the right questions early, and acting on the answers, leads to better outcomes for lenders and their borrowers.”

Learn more about DMI’s onboarding process and servicing support for commercial banks, credit unions, IMBs, MSR investors and housing finance agencies: https://www.dovenmuehle.com/.

About Dovenmuehle

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

NEWS SOURCE: Dovenmuehle

This press release was issued on behalf of the news source (Dovenmuehle), who is solely responsible for its accuracy, by Send2Press Newswire. Image, if any, was provided by the news source and not this website or the wire service. Information is believed accurate, as provided by the news source, but is not guaranteed.

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-launches-diagnostic-process-to-streamline-mortgage-subservicing-onboarding/

Dovenmuehle earns Fannie Mae STAR award for servicing excellence for the seventh time

LAKE ZURICH, Ill., March 9, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Fannie Mae has again honored the company with their Servicer Total Achievement and Rewards™ (STAR™) Servicer Award for outstanding servicing performance during the 2025 program year. This is the seventh occasion Fannie Mae has recognized DMI for servicing excellence.

Image caption: Dovenmuehle Mortgage, Inc. (DMI).

Servicers achieving operational excellence across key performance metrics may receive the recognition, which underscores the expertise and dedication of DMI’s servicing team. The award also demonstrates ongoing alignment with Fannie Mae’s key performance goals and objectives. DMI earned STAR Performer recognition for General Servicing and Timeline Management.

“Being named a STAR Performer once again is a testament to the collaboration between our team, clients and industry partners,” said Matt Budy, senior vice president at DMI. “We continue to drive results and uphold the highest standards in mortgage servicing to better serve homeowners and the housing industry.”

Fannie Mae’s STAR Program provides a consistent methodology to evaluate servicer performance in accordance with Fannie Mae’s goals, sets targets and expectations to reduce Fannie Mae’s credit losses and identifies its highest-performing servicers. The majority of Fannie Mae’s total credit risk exposure is represented by servicers in the program, which are evaluated based on both the Servicer Capability Framework (SCF) operational assessment and metrics and the STAR Performance Scorecard. Servicers selected are recognized in three categories: Timeline Management, Solution Delivery and General Servicing. DMI was recognized for its General Servicing and Timeline Management.

Learn more about the STAR program here: https://singlefamily.fanniemae.com/servicing/star-program.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-earns-fannie-mae-star-award-for-servicing-excellence-for-the-seventh-time/

Dovenmuehle receives ISO/IEC 27001 certification, reinforcing commitment to data security and operational excellence

LAKE ZURICH, Ill., Jan. 6, 2026 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that it has received the ISO/IEC 27001 certification from NSF International Strategic Registrations (NSF-ISR), an NSF company. ISO/IEC 27001 defines global benchmarks for information security management systems (ISMS). Achieving this certification demonstrates that Dovenmuehle has established and maintains comprehensive, independently verified controls to identify, assess and mitigate data security risks across its operations.

Image caption: Dovenmuehle Mortgage, Inc.

The ISO/IEC 27001 certification follows the successful completion of DMI’s 2025 Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 audits. While the SOC audits attest that specific controls exist at a given point in time, ISO/IEC 27001 indicates continuous maintenance and improvement of the company’s ISMS across operations through ongoing audits.

This accomplishment reflects DMI’s continued efforts to strengthen its technology foundation, governance practices and risk management framework, underscoring the company’s commitment to providing secure, compliant servicing solutions for its clients.

“Our clients and their borrowers trust us with their most sensitive data, and ISO/IEC 27001 certification demonstrates that we take that responsibility seriously,” said Chief Information Security Officer Art Harvey. “This achievement builds upon our SOC audits, showcasing Dovenmuehle’s proactive approach to managing information security risk through rigorous controls, transparency, and a culture of continuous improvement.”

“Through having a comprehensive set of controls, Dovenmuehle is able to better execute their business objectives knowing they have an information security management system in place,” said Tony Giles, Director of Information Security, NSF. “The certification benefits not only internal stakeholders and employees but also customers as Dovenmuehle now has controls in place to better protect data.”

DMI’s Governance, Risk and Compliance (GRC) team led the initiative to prepare for certification, with GRC Manager Daniel Maslowski overseeing the work to align controls, documentation and continuous-improvement processes across the organization.

“ISO/IEC 27001 certification validates the strength and maturity of Dovenmuehle’s information security management system and the discipline behind how we manage risk,” said Maslowski. “It reflects a yearlong effort to standardize and continuously improve our controls to better protect our clients’ and their borrowers’ most sensitive data.”

About Dovenmuehle

About NSF

NSF is an independent, global services organization dedicated to improving human health for more than 80 years by developing public health standards and providing world-class testing, inspection, certification, advisory services and digital solutions to the food, water and wellness products industries. NSF has 40,000 clients in 110 countries and is a World Health Organization (WHO) Collaborating Center on Food Safety, Water Quality and Medical Device Safety.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-receives-iso-iec-27001-certification-reinforcing-commitment-to-data-security-and-operational-excellence/

Rivermark Community Credit Union Expands Subservicing Relationship with Dovenmuehle

LAKE ZURICH, Ill., Dec. 3, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, announced today that Rivermark Community Credit Union has expanded its partnership with DMI. Under this expanded relationship, Dovenmuehle will provide subservicing for Rivermark’s growing portfolio of mortgage loans, supporting the credit union’s expanding membership base and ensuring an exceptional servicing experience for members.

Image caption: Dovenmuehle Mortgage, Inc. (DMI).

Rivermark is the third-largest credit union in Oregon, with roughly $3.2 billion in assets and 172,000 members. Rivermark continues its commitment to member service backed by DMI’s industry-leading security and performance standards. Exemplifying its excellence this year, DMI received an Above Average Primary Servicer Ranking from S&P Global Ratings, earned Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Servicer Award, and successfully completed the 2024 SOC 1® Type 2 and SOC 2® Type 2 audits, conducted by independent evaluators.

“Partnering with Dovenmuehle allows us to maintain the high level of service our members expect while leveraging deep servicing expertise and a robust technology platform,” said Rivermark Vice President of Credit Administration Trevor Hutchens.

“As Rivermark continues growing, we’re thrilled to bring our advanced servicing technology and rigorous security standards to their expanded member base,” said Dovenmuehle Senior Vice President Matt Budy. “Our collaboration reflects a shared commitment to efficiency, transparency and exceptional member care.”

About Dovenmuehle

About Rivermark

Headquartered in Oregon City, Oregon, Rivermark Community Credit Union is a not-for-profit financial cooperative offering products, solutions, and services that empower more than 170,000 members to reach their financial goals. Find more information at www.rivermarkcu.org.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/rivermark-community-credit-union-expands-subservicing-relationship-with-dovenmuehle/

NotaryCam partners with Dovenmuehle and RUTH RUHL, P.C. to streamline loan modifications with remote online notarization

HOUSTON, Texas, Sept. 16, 2025 (SEND2PRESS NEWSWIRE) — NotaryCam®, a Stewart-owned company and a pioneering provider of remote online notarization (RON) and identity verification/authentication technology for real estate and legal transactions, today announced it has partnered with mortgage subservicing leader Dovenmuehle Mortgage Inc. and Texas-based law firm RUTH RUHL, P.C. to offer remote online notarization (RON) services for loan modification agreements. This collaboration aims to modernize the loss mitigation process by improving efficiency, reducing cost and friction and enhancing the borrower experience.

Image caption: NotaryCam logo.

Using NotaryCam’s secure RON platform, Dovenmuehle and RUTH RUHL, P.C. facilitate compliant, real-time digital notarization of loan modification documents. This eliminates the need for borrowers to attend in-person appointments or coordinate limited-time windows with traditional notaries.

“Adding RON to the loss mitigation toolkit doesn’t just simplify the process for borrowers, it creates tangible operational and financial benefits for servicers and their clients,” said Brian Webster, president and CEO of NotaryCam. “By enabling faster turnaround of notarized documents, RON helps servicers meet critical deadlines, limit the accrual of daily interest costs tied to warehouse lines and support more effective hedge execution for lenders.”

For subservicers and legal partners supporting lenders and investors, every day a loan modification is delayed can increase carrying costs, create liquidity strain and risk falling outside of securitization or repooling timelines. RON shortens these cycles by eliminating common bottlenecks associated with traditional notarization, which is often a friction point for both borrowers and servicers.

“At Dovenmuehle, we’re focused on streamlining operations in ways that empower borrowers and protect our clients’ bottom line,” said Dovenmuehle Senior Vice President of Default Servicing Ron Malik. “Partnering with NotaryCam and RUTH RUHL, P.C. supports our ongoing effort to enhance loss mitigation servicing with tools and technologies that make a meaningful difference without compromising compliance.”

“This partnership is rooted in shared values, efficiency, integrity and exceptional customer service,” said Ruth Ruhl, founder and president of RUTH RUHL, P.C. “With NotaryCam’s platform, we’ve significantly reduced turn times and seen strong feedback from both servicers and borrowers. It’s clear that RON is the future of loss mitigation, and we’re proud to help lead that evolution.”

As more lenders explore the benefits of digital notarization, Dovenmuehle plans to expand its use of NotaryCam’s platform across its client base. NotaryCam’s solution is currently available in all states where RON is authorized, which includes 45 states and the District of Columbia. It is supported by a robust nationwide network of experienced, highly trained notaries.

For more information on NotaryCam’s RON services, visit https://www.notarycam.com.

About NotaryCam, a Stewart Company

NotaryCam, a Stewart-owned company, is the leader in online notarization and mortgage eClosing solutions, having notarized documents worldwide for more than a million customers across the United States and more than 146 countries. The company’s eClose360® platform delivers the “perfect” online mortgage closing in every jurisdiction where RON is allowed and supports all eClosing scenarios with a flexible workflow for document recording and unparalleled identity verification, security and customer convenience. In addition to real estate transactions, NotaryCam provides RON services to many Fortune 500 companies as well as small and midsize businesses and includes employment and other documents allowed by law. The company also proudly maintains an industry-leading customer satisfaction rating and the highest Net Promotor Score (NPS) amongst the best global tech brands.

Visit https://www.notarycam.com for additional information or to get a document notarized today.

LOGO link for media (NotaryCam): https://www.notarycam.com/wp-content/uploads/2025/03/NotaryCam-logo-rgb-2-768×216.png

NEWS SOURCE: NotaryCam Inc.

This press release was issued on behalf of the news source (NotaryCam Inc.), who is solely responsible for its accuracy, by Send2Press Newswire. Image, if any, was provided by the news source and not this website or the wire service. Information is believed accurate, as provided by the news source, but is not guaranteed.

To view the original story, visit: https://www.send2press.com/wire/notarycam-partners-with-dovenmuehle-and-ruth-ruhl-p-c-to-streamline-loan-modifications-with-remote-online-notarization/

Dovenmuehle’s 2024 SOC 1 and SOC 2 Type 2 Reports Validate Robust Internal Controls and Data Security Standards

LAKE ZURICH, Ill., July 16, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc., a leading mortgage subservicer, today announced the successful completion of its 2024 Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 audits. These independent audits, conducted by the public accounting and business advisory firm Plante Moran, PLLC, affirm Dovenmuehle’s adherence to the highest standards for internal controls, data security, and operational effectiveness.

Image caption: Dovenmuehle Mortgage, Inc. logo.

The SOC 1 Type 2 report evaluates the effectiveness of Dovenmuehle’s internal controls relevant to financial reporting, while the SOC 2 Type 2 report examines the effectiveness of Dovenmuehle’s systems and controls related to security, availability, processing integrity, confidentiality, and privacy. Together, the reports provide clients with independent, third-party verification that Dovenmuehle securely manages sensitive information and ensures service reliability.

“Our clients rely on us as a trusted partner in today’s complex regulatory and data security landscape,” said Dovenmuehle Senior Vice President Matt Budy. “These successful audits are a testament to our ongoing commitment to mitigating risk, protecting borrower data, and maintaining the integrity of our systems and reporting processes.”

Dovenmuehle’s SOC 2 Type 2 audit specifically reviews the following trust services criteria:

Security: The system is protected against unauthorized access.
Availability: The system is available for operation and use as agreed.
Processing Integrity – System processing is complete, accurate, timely, and authorized.
Confidentiality: Confidential information is safeguarded as committed.
Privacy: Personal information is collected, used, retained, and disclosed in accordance with the company’s privacy policy.

The SOC 1 and SOC 2 Type 2 reports are now available to all Dovenmuehle clients via DMIConnect under the “DMI Corporate Documents” tab. Clients can also request the reports from their Account Manager.

About Dovenmuehle

***
UPDATED 10:41 a.m. PDT to correct an inadvertent typo in the headline and first paragraph.

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehles-2024-soc-1-and-soc-2-type-2-reports-validate-robust-internal-controls-and-data-security-standards/

SESLOC Credit Union Partners with Dovenmuehle to Enhance Mortgage Servicing for Members

LAKE ZURICH, Ill., May 27, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage subservicing company, today announced a partnership with SESLOC Credit Union, a not-for-profit financial cooperative serving central and coastal California communities. Under the agreement, DMI will subservice SESLOC’s mortgage loan portfolio, supporting the credit union’s expansion into government-sponsored enterprise (GSE) lending and servicing, allowing it to scale mortgage operations efficiently while preserving superior member service.

Image caption: Dovenmuehle Mortgage.

SESLOC has traditionally operated as a portfolio lender and servicer, retaining all its loans. As its GSE loan portfolio grew and regulatory demands tightened, the credit union sought a partner that could meet compliance requirements and elevate the member experience. After an extensive search, SESLOC chose DMI for its best-in-class technology, robust reporting capabilities, and member-focused service. SESLOC members now have convenient access to detailed mortgage information, streamlined online account management, and tools that enrich their experience.

“Partnering with a subservicer was the most efficient way for us to become a GSE seller/servicer while continuing to prioritize the member experience,” said Barbara Hugie, Vice President of Mortgage Operations at SESLOC Credit Union. “Dovenmuehle’s agility and deep expertise made the technical transition seamless and helped our members navigate a new servicing environment from day one.”

“By leveraging our integrated servicing platform, SESLOC can deliver a seamless digital experience to its members while meeting the rigorous oversight standards of the GSEs,” said Matt Budy, Senior Vice President at Dovenmuehle Mortgage. “Our team acts as an extension of the credit union, managing the operational heavy lifting so SESLOC can stay focused on building relationships and supporting its community.”

About SESLOC Credit Union

Founded in 1942, SESLOC is a not-for-profit financial institution providing personal and business banking, commercial lending and investment services in central and coastal California. With assets of $1.14 billion, their 180 employees serve 55,000 members at six full-service branch locations and via upgraded digital and remote banking platforms. Committed to improving the financial well-being of its members and community, SESLOC offers affordable and inclusive products, services and education programs to help build financial stability. They accept ITINs. For more information, please visit www.sesloc.org.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/sesloc-credit-union-partners-with-dovenmuehle-to-enhance-mortgage-servicing-for-members/

Dovenmuehle Receives New Subordinate Lien Servicer Ranking, Maintains Above Average Primary Servicer Ranking from S&P Global Ratings

LAKE ZURICH, Ill., April 2, 2025 (SEND2PRESS NEWSWIRE) — Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, today announced that S&P Global Ratings has assigned the company an Above Average ranking as a residential mortgage loan subordinate lien servicer, in addition to reaffirming its Above Average ranking as a residential mortgage loan primary servicer with a stable outlook. This marks the 14th consecutive year Dovenmuehle has received an Above Average ranking for primary servicing, and the first time the company has earned the designation for subordinate lien servicing.

Image caption: Dovenmuehle Mortgage.

S&P’s review highlighted Dovenmuehle’s tenured senior management team, diverse and well-established client base, and ongoing investments in automation, operational enhancements and data security. The agency also cited Dovenmuehle’s robust IT infrastructure, strengthened disaster recovery capabilities, strong cybersecurity controls, sound internal control environment backed by multiple lines of defense and consistently strong audit results.

“The addition of our subordinate lien servicer ranking is both timely and meaningful given the growing demand for home equity products,” said Matt Budy, Senior Vice President at Dovenmuehle. “Our continued Above Average ranking from S&P reflects our long-term commitment to technology, strong internal controls and delivering high-quality service to our clients and their borrowers, even as operational demands and data security needs evolve.”

Since its 2024 assessment, S&P noted the following key developments:

Expansion of the data analytics and product management teams, including the hiring of a chief data officer and a head of product management;
Enhancement of disaster and data recovery protocols through the addition of immutable backup systems that supplement existing backups;
Transition of borrower secure messaging to the customer service department for more streamlined communication;
Implementation of a 24-hour accelerated outreach process to proactively address borrower complaints in loss mitigation;
Introduction of uniquely shaped mailers in loss mitigation to improve borrower engagement in assistance campaigns; and
Integration of mobile notary services into the loss mitigation process as an added option for clients.

Looking ahead, Dovenmuehle remains focused on automation and scalable technology solutions to support its expanding servicing portfolio. S&P’s stable outlook reflects confidence in the company’s management team, operational controls and continued performance as a subservicer of both prime and subordinate-lien mortgage loans.

About Dovenmuehle

NEWS SOURCE: Dovenmuehle

To view the original story, visit: https://www.send2press.com/wire/dovenmuehle-receives-new-subordinate-lien-servicer-ranking-maintains-above-average-primary-servicer-ranking-from-sp-global-ratings/

Dovenmuehle’s Patricia McCarthy named a 2024 Insider in HousingWire Magazine’s annual award program

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Vice President of the Escrow Department Patricia McCarthy was selected by HousingWire magazine for its annual Insiders awards program.

McCarthy's leadership and contributions to Dovenmuehle over the last two years led to her selection. As Vice President of the Escrow Department, McCarthy has implemented the Loss Draft Notification system, significantly streamlining customer interactions and operational processes. This innovative system allows homeowners to submit claims online, receive in-app notifications and access information on their claims, enhancing customer convenience and satisfaction. It also provides lenders with timely status updates on outstanding claims, improving overall efficiency.

"Patricia has been instrumental in Dovenmuehle's success. Her ability to foster direct client interactions, implement innovative solutions and adapt to industry challenges exemplifies her dedication to excellence," said Dovenmuehle Senior Vice President and Chief Financial Officer Glen Braun. "Her proactive leadership, particularly during crises like the Colorado wildfires, and her commitment to personalized support highlight her as deserving of this recognition by HousingWire."

McCarthy has played a pivotal role in enhancing Dovenmuehle's service delivery through continuous client feedback and data analysis. Her proactive approach includes daily calls with clients and leveraging JIRA system data to drive improvements. Patricia's hands-on leadership and high-touch approach have built strong client relationships, ensuring timely assistance and resolution, particularly in times of crisis. Her efforts have increased operational efficiency and significantly boosted customer satisfaction and trust.

HousingWire's selection committee carefully selected the 2024 Insiders based on their vital and dynamic contributions to their companies and the industry.

"We are thrilled to announce the 2024 HousingWire Insiders, celebrating the intrapreneurs and operational leaders who tirelessly drive their organizations to new heights," said HousingWire Editor in Chief Sarah Wheeler. "Over the past nine years, this award has highlighted the exceptional achievements of thousands of Insider honorees whose behind-the-scenes dedication and expertise have profoundly shaped the housing industry."

About Dovenmuehle

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors, and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae, and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches more than 125,000 newsletter subscribers daily, one million unique visitors each month and has more than 6,000 members and event attendees. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Vice President of the Escrow Department Patricia McCarthy was selected by HousingWire magazine for its annual Insiders awards program.

Related link: https://dovenmuehle.com/

Dovenmuehle’s Above Average Residential Mortgage Loan Primary Servicer Ranking Affirmed by S&P Global Rankings

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Standard & Poor's Global Ratings (S&P) has affirmed its Above Average ranking of Dovenmuehle as a residential mortgage loan primary servicer with a stable outlook. For 13 consecutive years, Dovenmuehle has consistently received an Above Average ranking from S&P.

In its review, S&P emphasized Dovenmuehle's seasoned and tenured senior management team, well-diversified client base and comprehensive training programs, with a solid focus on technology to support remote learning and operations. The review also highlighted Dovenmuehle's satisfactory information technology infrastructure, cybersecurity controls and sound internal control environment, which includes multiple lines of defense and predominantly satisfactory audit ratings.

"At Dovenmuehle, we understand the critical importance of managing lenders' servicing assets," said Dovenmuehle Senior Vice President of Business Development Anna Krogh. "Our consistent high rating from S&P reflects our sustained commitment to delivering mortgage subservicing offerings that meet the highest standards of security and dependability."

S&P previously reviewed Dovenmuehle in 2023, awarding it an Above Average ranking. Since then, the S&P team has observed the following significant changes and advancements during their latest assessment:

* Enhanced its website and mobile application to include self-service functionality for payment misapplication corrections and viewing loss draft claim status.

* Hired external candidates to fill the roles of cybersecurity information security officer and chief information officer.

* Replaced the senior vice president of the default management functions with an external candidate previously employed by DMI who has extensive default operations industry experience.

* Implemented an enhanced default attorney scorecard with new compliance-based metrics for foreclosure and bankruptcy.

* Transitioned the handling of borrower hazard insurance calls to its vendor.

* Established a specific customer service team to handle newly boarded clients and their data issues.

* Created a singular system view to enhance customer service agents' efficiency while handling borrower calls, consolidating common agent searches and tasks.

Looking ahead, Dovenmuehle continues to improve the sophistication of its technology and systems to automate many of its manual processes, supporting staff and portfolio growth. In its findings, S&P stated it believes Dovenmuehle will remain a capable and effective subservicer of prime mortgage loans.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans and loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Standard & Poor's Global Ratings (S&P) has affirmed its Above Average ranking of Dovenmuehle as a residential mortgage loan primary servicer with a stable outlook. For 13 consecutive years, Dovenmuehle has consistently received an Above Average ranking from S&P.

Related link: https://dovenmuehle.com/

Dovenmuehle announces strategic business development promotions to support demand for its mortgage subservicing offerings

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced two promotions within its business development team - Anna Krogh to Senior Vice President and Director of Business Development and Chris Torres to Vice President of Business Development and Manager of the Western Region.

"Dovenmuehle continues to enjoy strong industry interest in our mortgage subservicing offerings, and that demand is in no small part due to Anna and Chris's ongoing efforts," said Dovenmuehle Senior Vice President of Business Development David Allison. "Anna and Chris have been extremely valuable additions to our business development team, and we are confident in their ability to lead this effort going forward as I transition into an advisory role."

Krogh joined Dovenmuehle in 2022 from Associated Bank in Chicago and has become a key leader in the company's national business development efforts. A frequent guest speaker at industry events, Krogh has successfully developed numerous new client relationships for Dovenmuehle.

Torres joined Dovenmuehle in 2021 as part of the technology research and development team in San Francisco before transitioning to the business development team in 2022 and has done an excellent job cultivating new client relationships and representing DMI nationally at various industry trade shows, conferences and panel presentations.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans and loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced two promotions within its business development team - Anna Krogh to Senior Vice President and Director of Business Development and Chris Torres to Vice President of Business Development and Manager of the Western Region.

Related link: https://dovenmuehle.com/

Mortgage Subservicer Dovenmuehle Hires Aaron Belovsky as Chief Data Officer

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced today that it has hired Aaron Belovsky as Chief Data Officer (CDO). In this role, Belovsky will lead data governance, data engineering and machine learning strategies.

"On behalf of Dovenmuehle, we are thrilled to welcome Aaron as our new Chief Data Officer," said Dovenmuehle Senior Vice President of IT George Mynatt. "His unique experience across both highly regulated industries and the service/hospitality sector makes him an invaluable asset to Dovenmuehle in balancing functionality and compliance within our ever-advancing internal and external technology."

Belovsky brings more than two decades of software engineering experience to his position at Dovenmuehle. Most recently, he served as Engineering Manager at Pixelberry Studios, where he contributed to the company's go-to-market strategy and coached the organization on agile methodology. In addition, Belovsky has held software engineering and leadership roles across verticals in healthcare, software consulting, hospitality and government sectors. He also holds numerous certifications, including Professional Scrum Master, Certified C++ Developer and multiple Microsoft certifications.

"I am honored to join the Dovenmuehle team, committing to the mission to transform and elevate our data management and security practices," said Belovsky. "Together, we will work diligently to ensure our data strategies are robust and forward-thinking, meeting the needs of our clients and the industry."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans and loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced today that it has hired Aaron Belovsky as Chief Data Officer (CDO). In this role, Belovsky will lead data governance, data engineering and machine learning strategies.

Related link: https://dovenmuehle.com/

Moody’s Investors Service affirms Dovenmuehle’s overall rating as an ‘above average’ residential mortgage loan servicer

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced today that Moody's Investors Service ("Moody's") has affirmed its servicer quality (SQ) assessment as a servicer of prime residential mortgage loans at SQ2-. Moody's assessment underscores Dovenmuehle's exceptional capabilities across various key areas of mortgage servicing.

"This affirmation from Moody's reaffirms our commitment to excellence in mortgage servicing. At Dovenmuehle, we prioritize not only meeting but exceeding the expectations of our clients and borrowers," said Dovenmuehle Senior Vice President of Business Development David Allison. "Our sustained performance reflects the dedication of our experienced team and our ongoing investment in technology and process enhancements."

In its assessment, Moody's highlighted Dovenmuehle's focus on technology innovation and information security, noting the company's recent upgrades in network security software and implementation of monthly phishing exercises. The key areas considered in the review include:

* Loss Mitigation: The company's loss mitigation abilities were rated above average, with improved processes and enhanced efficiency.

* Enforcement Abilities: Dovenmuehle's enforcement abilities were above average, noting compliance enhancements in foreclosure processes.

* Loan Administration: The company's loan administration function was rated as average, with automation and ongoing efforts to address reconciliation items.

* Servicing Stability: Dovenmuehle's servicing stability was average, highlighting technology investments and the provision of DMIConnect for client access.

In addition, Dovenmuehle's collection performance metrics were deemed above average, and the company has consistently demonstrated robust loss mitigation abilities, maintaining solid cure and recidivism rates.

Dovenmuehle's dedication to continuous improvement and adherence to best practices in mortgage servicing has resulted in this positive assessment from Moody's. The company remains committed to providing exceptional service to its clients and borrowers while upholding the highest standards of professionalism and integrity.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans and loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading residential mortgage subservicer, announced today that Moody's Investors Service ("Moody's") has affirmed its servicer quality (SQ) assessment as a servicer of prime residential mortgage loans at SQ2-. Moody's assessment underscores Dovenmuehle's exceptional capabilities across various key areas of mortgage servicing.

Related link: https://dovenmuehle.com/

SOC 1 and 2 reports confirm the reliability and security of Dovenmuehle’s mortgage subservicing processes

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc., a leading mortgage subservicing company, announced today that Plante Moran, PLLC, a public accounting and business advisory firm, has published the findings of its annual review of Dovenmuehle's subservicing operations via Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 reports. The latest SOC 1 and SOC 2 reports confirm that Dovenmuehle has suitable internal systems, organization and information security controls for financial reporting and safeguarding clients' confidential data based on the specific requirements of these independent third-party reviews.

"To mitigate risk for our clients and provide them with the necessary reassurance of the security and integrity of our operations and reporting, Dovenmuehle willingly undergoes rigorous SOC reviews. We are deeply committed to protecting our clients' and borrowers' confidential information and complying with intricate regulatory requirements to reduce risk for our clients," said Dovenmuehle Senior Vice President of Business Development David Allison.

The SOC 1 Type 2 Report evaluates the effectiveness of Dovenmuehle's internal controls for financial reporting, assuring clients that their financial data is secure and safe. Additionally, the SOC 2 Type 2 report evaluates the security, availability and confidentiality of Dovenmuehle's subservicing operations, demonstrating alignment with current data protection requirements. Notably, the SOC 2 report evaluates Dovenmuehle's internal controls related to:

* Privacy - Personal information is gathered, compiled, handled, kept, released and disposed of in compliance with the company's privacy statement.

* Availability - The system is accessible and utilized as promised or planned.

* Security - The system is shielded from unapproved entry.

* Processing integrity - System processing is thorough, accurate, correct, relevant and certified.

* Confidentiality - Information designated as confidential is safeguarded according to commitment or agreement.

The SOC 1 Type 2 report is now available to all Dovenmuehle clients via DMIConnect under the "DMI Corporate Documents" tab. Clients can also request the reports from their Account Manager.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc., a leading mortgage subservicing company, announced today that Plante Moran, PLLC, a public accounting and business advisory firm, has published the findings of its annual review of Dovenmuehle's subservicing operations via Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 reports.

Related link: https://dovenmuehle.com/

Dovenmuehle Adds Loss Draft Notification and Secure Messaging Features to Its Borrower-Facing Mortgage Subservicing Platform

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that it has released two new features that provide transparency and improve communication through the company's borrower-facing web and mobile applications.

With the new Loss Draft Notifications feature, borrowers with pending loss draft claims receive in-app notifications for each claim filed and can access basic information on their claim, as well as updates on individual disbursements for each claim. On the client side, the Loss Draft Notification feature ensures lenders stay current on their borrowers' loss draft claims through timely status updates on outstanding loss draft claims. Because all claim details are organized and stored within Loan Profile, lenders can easily track all disbursements for individual borrower claims.

Dovenmuehle's Secure Messaging feature offers borrowers a secure messaging portal within the self-serve application to connect directly with representatives and resolve their inquiries efficiently and securely. This user-friendly messaging system facilitates fast interactions, storing all conversations safely in one place. Leveraging artificial intelligence (AI), the system automatically routes requests directly to the applicable operational departments. Secure messaging is fully integrated with Dovenmuehle's Loan Service Desk, allowing lenders to track the fast resolution of borrower inquiries and requests with Dovenmuehle's internal teams.

Loan Service Desk also allows lenders to send direct messages by category and upload supporting documentation to route borrower inquiries to the appropriate party through AI decisioning. Lenders also receive notifications and can reply quickly to the assigned DMI representative to continue the conversation and provide detailed information, with all messages and attachments archived in the application for easy retrieval and tracking.

"We believe in making every step clear and straightforward for our customers while also adhering to the highest standards of compliance," said Dovenmuehle Senior Vice President of IT George Mynatt. "Our latest release, featuring the integration of the Loss Draft Notification and Secure Messaging system, showcases our dedication to this belief. It's not just about meeting regulations; it's about elevating the customer experience. These new features are designed to streamline how we track insurance claims, ensuring that our customers have a seamless and transparent journey with us every step of the way."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that it has released two new features that provide transparency and improve communication through the company's borrower-facing web and mobile applications.

Related link: https://dovenmuehle.com/

Dovenmuehle appoints Robert Howerton as CIO to oversee the company’s IT infrastructure

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Robert Howerton has joined the organization as Chief Information Officer. In this role, his responsibilities include maintaining and expanding Dovenmuehle's current information technology (IT) infrastructure.

"Robert has an impressive history of information technology experience and a proven record of strategically implementing technology," said Dovenmuehle Senior Vice President of IT George Mynatt. "Today's tech-driven mortgage environment demands a leader of Robert's caliber who can balance thoughtful innovation with maintaining a sound, safe and compliant operating environment."

Howerton brings more than 20 years of IT experience, including an expansive track record of working with cloud solutions, development, infrastructure data centers and strategic implementation of automation strategies. Most recently, he was the Leader Platform Security Engineer at IBM, where he modernized the company's technology infrastructure and led the development and execution of an enterprise-wide IT strategy. These efforts resulted in a 30% increase in operational efficiency and a 30% reduction in infrastructure costs.

His career history also includes experience as the Head of IT Operations and Engineering at Santander Consumer USA, Vice President of Infrastructure at Mr. Cooper and Technology Architect and Global Operations Leader at The Kraft Heinz Company. He is currently working toward his master's degree in biomechanics at Texas A&M University.

"I have a passion for being at the forefront of technology advancements, which has led me to work with cloud solutions, development and infrastructure data centers and appreciate the art of automation," said Howerton. "Implementing these systems for organizational benefits across the board is extremely rewarding. I'm pleased to join the team and eager to contribute to Dovenmuehle's mission of delivering best-in-class mortgage servicing."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Robert Howerton has joined the organization as Chief Information Officer. In this role, his responsibilities include maintaining and expanding Dovenmuehle's current information technology (IT) infrastructure.

Related link: https://dovenmuehle.com/

Flanagan State Bank selects Dovenmuehle for its mortgage subservicing needs

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Flanagan State Bank, a community bank headquartered in central Illinois, has selected Dovenmuehle to subservice its mortgage loan portfolio and deliver enhanced service to the bank's mortgage customers.

Flanagan State Bank specializes in residential mortgages and agricultural lending. As the bank and its home lending programs have expanded, it needed a subservicer that could handle multiple loan types, including USDA, FHA, VA and conventional, while simultaneously providing the high level of personal customer service to which Flanagan State Bank customers are accustomed.

"We wanted to provide a better user experience for our borrowers, and with Dovenmuehle's self-service technology, our borrowers have a lot more insight into their mortgage loans at their fingertips," said Audrey Harlan, President of Flanagan State Bank. "Not to mention, onboarding was an extremely smooth process. As a family-owned bank, we were apprehensive about working with such a large company, but Dovenmuehle has repeatedly proven to be an excellent resource."

Dovenmuehle has extensive experience in working with community banks of all sizes nationwide. As local lending institutions, these banks place a high priority on personal service while wanting to deliver modern digital banking solutions for their borrowers as well. For example, Dovenmuehle provides its lender clients with a white-labeled platform that enables lenders' customers to access key information regarding their mortgage loans and, in many cases, self-serve. In addition to providing access via web browser, the platform also includes a native mobile application, which has consistently earned a 4.9-out-of-5 star rating on the Apple App Store.

"It can be difficult for lenders to decide when, how and who should manage their servicing needs. At Dovenmuehle, we understand the gravity of this decision and strive not only to provide solutions for lenders of all sizes but also to assure our clients that their borrowers are in the best hands," said Dovenmuehle Vice President of Business Development Anna Krogh. "It's an honor to hold such a responsibility, and we are delighted that Flanagan State Bank has entrusted us with managing its servicing assets and treasured clients."

About Dovenmuehle

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Flanagan State Bank, a community bank headquartered in central Illinois, has selected Dovenmuehle to subservice its mortgage loan portfolio and deliver enhanced service to the bank's mortgage customers.

Related link: https://dovenmuehle.com/

Dovenmuehle appoints Patricia McCarthy as Vice President of Insurance Administration

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced that it has hired Patricia McCarthy to be the company's new vice president of insurance administration. In this role, McCarthy will oversee Dovenmuehle's insurance department with responsibility for hazard and flood insurance administration, loss drafts, research and the insurance department call center.

"Insurance is a critical component of the mortgage servicing process, requiring keen attention to detail and a firm grasp of the regulations governing it across all levels," said Dovenmuehle Senior Vice President Glen Braun. "Patricia brings a wealth of experience in managing the complex, highly regulated financial aspects of mortgage operations, making her an idea choice to oversee these critical escrow functions."

An industry veteran, McCarthy has worked with every aspect of the mortgage process during her career. Prior to joining Dovenmuehle, McCarthy held the position as vice president of mortgage warehouse lending at Hinsdale Bank for more than 10 years. While at Hinsdale Bank, she managed two divisions within the department, over $1 billion in warehouse lines of credit and 25 clients, moving upwards of $40 million per day. Throughout her more than 30-year career, McCarthy has managed compliance, mortgage operations, loan processing and customer service departments.

"As one of the longest-standing mortgage subservicers, Dovenmuehle's reputation for stability, compliance and excellence is well known," McCarthy said. "I welcome the opportunity to join such an outstanding organization and contribute to its on-going success and growth."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Illinois) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained.

Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements.

Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced that it has hired Patricia McCarthy to be the company's new vice president of insurance administration. In this role, McCarthy will oversee Dovenmuehle's insurance department with responsibility for hazard and flood insurance administration, loss drafts, research and the insurance department call center.

Related link: https://dovenmuehle.com/

Dovenmuehle taps Ron Malik as Senior Vice President of Default Servicing

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that it has appointed Ron Malik as the company's new senior vice president of default servicing. In this role, Malik will oversee Dovenmuehle's special servicing initiatives and maintain a high level of compliance and service satisfaction in all areas of default servicing, aiding Dovenmuehle in its continued efforts to provide excellent service to its clients and their borrowers.

"As the mortgage industry anticipates an increase in delinquencies and foreclosures, servicers and subservicers are doubling down on their special servicing efforts to support homeowners facing hardships," Malik said. "I look forward to leveraging my experience and expertise in special servicing to increase the efficiency of Dovenmuehle's default servicing efforts without compromising customer service."

With 15 years of experience, Malik has focused on special servicing efforts since the beginning of his career. After serving as Dovenmuehle's vice president of loss mitigation & collections for almost a decade, Malik most recently served as the senior vice president of servicing administration for Wintrust Mortgage. Before his first stint with Dovenmuehle, Malik gained extensive and valuable experience in default administration during his time with HSBC Mortgage Services at the height of the subprime mortgage crisis.

"With his experience in special servicing, Ron is the perfect choice to lead the growth of Dovenmuehle's sub-performing and non-performing servicing support. With his expertise, Ron will also work to decrease costs for our clients while increasing the ways in which Dovenmuehle helps homeowners stay in their homes," said Dovenmuehle Senior Vice President of Business Development David Allison. "We are thrilled to welcome Ron back to Dovenmuehle and are confident he will again be instrumental in our special servicing efforts."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that it has appointed Ron Malik as the company's new senior vice president of default servicing. In this role, Malik will oversee Dovenmuehle's special servicing initiatives and maintain a high level of compliance and service satisfaction in all areas of default servicing.

Related link: https://dovenmuehle.com/

Georgeo Pulikkathara joins Dovenmuehle as Chief Information Security Officer

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that it has hired Georgeo Pulikkathara as the company's Chief Information Security Officer (CISO). In this role, he will be responsible for the information security at Dovenmuehle, protecting data security and privacy, including borrowers' nonpublic personal information (NPI) and ensuring that Dovenmuehle maintains the appropriate internal systems, organization and information security controls necessary for financial reporting and protecting clients' confidential data.

"With the increasing rise in cyber threats and other threats to data security and privacy, protecting the data our clients have entrusted to Dovenmuehle is our organization's top priority," Pulikkathara said. "I take this responsibility very seriously and look forward to helping Dovenmuehle maintain its reputation for delivering industry-leading mortgage subservicing solutions with a particular emphasis on security and compliance."

Pulikkathara has more than a decade of experience as a cyber and information security executive. Prior to joining Dovenmuehle, he most recently served as the interim SVP, head of cyber security operations for Bank of the West and the CISO at DataStax, an artificial intelligence (AI) firm. Pulikkathara has also held cyber and information security positions at Avanade, Hewlett Packard and Microsoft. He is also currently a U.S. Army Reserve Lieutenant Colonel and Cyber Operations Officer having served in the Army Reserve for more than 23 years and been awarded the Bronze Star Medal twice for his actions in a combat zone.

"Georgeo's abundant depth of knowledge and experience in cyber and information security makes him the obvious choice for CISO," said Dovenmuehle Senior Vice President of Software Development George Mynatt. "He is not only a thought leader in the field, but he also has a proven track record of delivering results and mitigating risk. We expect Georgeo to have an immediate impact on Dovenmuehle and our clients and borrowers."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that it has hired Georgeo Pulikkathara as the company's Chief Information Security Officer (CISO). In this role, he will be responsible for the information security at Dovenmuehle, protecting data security and privacy, including borrowers' nonpublic personal information (NPI) and ensuring that Dovenmuehle maintains the appropriate internal systems, organization and information security controls necessary for financial reporting and protecting clients' confidential data.

Related link: https://dovenmuehle.com/

SOC 1 and 2 reports affirm Dovenmuehle’s stable and secure mortgage subservicing operations

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that public accounting and business advisory firm Plante Moran, PLLC has completed an annual review of Dovenmuehle's subservicing operations and published its findings via Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 reports. The new SOC 1 and SOC 2 reports affirm that Dovenmuehle has appropriate internal systems, organization and information security controls for financial reporting and to protect clients' confidential data based on the specific requirements of these independent third-party reviews.

"Dovenmuehle is firmly committed to protecting borrowers' sensitive data and ensuring compliance with the complex regulatory standards to mitigate risk on behalf of our clients. By voluntarily undergoing these rigorous SOC reviews, we can provide our clients with clear proof of the integrity and security of our operations and reporting," said Dovenmuehle Senior Vice President of Business Development David Allison.

The SOC 1 Type 2 report covers Dovenmuehle's internal controls related to financial reporting and provides clients assurance that their financial information is being handled safely and securely. The SOC 2 Type 2 report examines the security, availability and confidentiality relevant to the company's subservicing operations, demonstrating how Dovenmuehle's information security measures align with evolving data protection requirements.

Specifically, the SOC 2 report analyzes Dovenmuehle's internal controls relevant to:

* Security - The system is protected against unauthorized access.

* Availability - The system is available for operation and used as committed or agreed.

* Processing integrity - System processing is complete, valid, accurate, timely and authorized.

* Confidentiality - Information designated as confidential is protected as committed or agreed.

* Privacy - Personal information is collected, used, retained, disclosed and destroyed in accordance with the organization's privacy notice.

The reports are now available to all Dovenmuehle clients via DMIConnect under the "DMI Corporate Documents" tab or by request to the client's Account Manager.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements.

Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that public accounting and business advisory firm Plante Moran, PLLC has completed an annual review of Dovenmuehle's subservicing operations and published its findings via Service Organization Control (SOC) 1® Type 2 and SOC 2® Type 2 reports.

Related link: https://dovenmuehle.com/

Dovenmuehle adds Anna Krogh as Vice President of Business Development to expand mortgage subservicer’s footprint

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Anna Krogh has been hired as the company's vice president of business development. In this role, her responsibilities will include growing Dovenmuehle's client list by sourcing new prospects and fostering and developing long-term relationships and clients.

"I'm honored to be part of this team and such a strong brand," Krogh said. "Dovenmuehle is a highly respected and recognized name in the mortgage industry and servicing space, and I look forward to working with the great people who have made that possible. My goal is to support Dovenmuehle's long-term growth objectives and be an easily accessible, informational source for current and prospective clients, ensuring client satisfaction and confidence."

Krogh has more than a decade of experience in the financial services space and comes to Dovenmuehle from Associated Bank, where she served as the senior vice president, sales team leader, following a promotion from vice president, treasury management officer. In addition to Krogh's prior experience in treasury and cash management sales at Bank of America Merrill Lynch and JPMorgan Chase, she began her career in loss mitigation at Bank of America.

"Anna's breadth and depth of knowledge and experience in the financial sector makes her a valuable addition to our team," said Dovenmuehle Senior Vice President of Business Development David Allison. "She has a deep understanding of servicing and a proven track record of delivering results, which will help her make an immediate and positive impact on the business development team and for Dovenmuehle's clients."

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Illinois) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements. Learn more at https://dovenmuehle.com/.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Anna Krogh has been hired as the company's vice president of business development. In this role, her responsibilities will include growing Dovenmuehle's client list by sourcing new prospects and fostering and developing long-term relationships and clients.

Related link: https://dovenmuehle.com/

S&P Global Ratings affirms Dovenmuehle’s Above Average rating and stable outlook

LAKE ZURICH, Ill. /ScoopCloud/ -- Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Standard & Poor's Global Ratings (S&P) has affirmed its Above Average rating of Dovenmuehle as a residential mortgage loan primary servicer with a stable outlook. Dovenmuehle has been ranked as Above Average by S&P for the past 12 years without interruption.

In its review, S&P highlighted Dovenmuehle's tenured and experienced senior management team, sound internal control environment, satisfactory servicing and default management operations and overall competitive servicing performance metrics relative to its peers as factors that reaffirmed the company's ranking, among other points. The review also noted that Dovenmuehle continues to improve the sophistication of its technology and systems to automate many of its manual processes to support staff and overall growth. S&P believes Dovenmuehle will remain a capable and effective subservicer of prime mortgage loans.

"Who lenders entrust with the management of their servicing assets is a critically important decision," said Dovenmuehle Senior Vice President of Business Development David Allison. "At Dovenmuehle, we take that responsibility very seriously and strive to provide lenders with assurance that their borrowers and servicing assets are in good hands. To that end, we are proud of the sustained confidence in our rating from S&P. We look forward to maintaining this rating as a signal to the industry of our ongoing commitment to the safety, soundness and security of our clients' servicing assets."

S&P last reviewed Dovenmuehle in 2021, when it also received an Above Average ranking. Since that review, the S&P team noted the following developments that it considered during this most recent review:

* Closed the North Aurora, Ill., location;

* Created a process improvement manager position in the corporate training team;

* Enhanced the IA department's methodologies and practices, along with its action tracking and reporting processes;

* Created a specialized customer service unit to handle insurance calls within the escrow department;

* Transitioned customer service, collections and single points of contact phone agents to a majority remote working model;

* Implemented a chatbot in the customer service area;

* Consolidated the collections and loss mitigation departments under one management team; and

* Implemented an enhanced communications and ticketing tool to facilitate client requests and responses.

About Dovenmuehle:

Founded in 1844, Dovenmuehle (Lake Zurich, Ill.) is a mortgage subservicer for commercial banks, credit unions, independent mortgage lenders, MSR investors and state housing finance agencies nationwide. The company subservices portfolio loans, as well as loans sold to Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Bank with servicing retained. Using a combination of best-in-class and proprietary technology, Dovenmuehle helps lenders reduce servicing costs and deliver consistently high levels of service to homeowners while maintaining compliance with investor and regulatory requirements.

Learn more at https://dovenmuehle.com.

Dovenmuehle Mortgage, Inc. (Dovenmuehle), a leading mortgage subservicing company, announced today that Standard & Poor's Global Ratings (S&P) has affirmed its Above Average rating of Dovenmuehle as a residential mortgage loan primary servicer with a stable outlook. Dovenmuehle has been ranked as Above Average by S&P for the past 12 years without interruption.

Related link: https://dovenmuehle.com/