Tag Archives: loss prevention

Shoplifter and Dishonest Employee Apprehensions and Dollar Recoveries Soared in 2022, According to Jack L. Hayes International’s 35th Annual Retail Theft Survey

WESLEY CHAPEL, Fla. /ScoopCloud/ -- Jack L. Hayes International, Inc. released today the results of their 35th Annual Retail Theft Survey which reports on over 340,000 shoplifter and dishonest employee apprehensions in 2022 by just 26 large retailers, who recovered over $288 million from these apprehended thieves.

"Eighty-one percent of survey participants reported an increase in shrink in 2022 and this is reflected in their total apprehension and recovery statistics," said Mark R. Doyle, President of Jack L. Hayes International, Inc. "Total apprehensions increased 45.6% and total recovery dollars from these apprehensions increased 70.5% in 2022. Many retailers returned to making shoplifter apprehensions post pandemic and focused more of their attention on external theft issues in 2022. Our survey revealed shoplifter apprehensions and recovery dollars from those apprehensions increased significantly in 2022, up 50.9% and 90.5% respectively.

"Recovery dollars where no shoplifter apprehension was made, but merchandise was recovered, increased 44.1% in 2022."

Mr. Doyle also stated, "On the employee theft side, there was an increase in 2022 in both dishonest employee apprehensions and recovery dollars, 18.0% and 14.7% respectively."

Highlights from this highly anticipated annual theft survey include:

* Participants: 26 large retail companies with 22,182 stores and over $700 billion in retail sales in 2022.

* Shrink: 81% of retailers surveyed reported that shrink increased in 2022.

* Apprehensions: Participants apprehended 340,488 shoplifters and dishonest employees in 2022, up 45.6% from 2021.

* Recovery Dollars: Participants recovered over $288 million from apprehended shoplifters and dishonest employees in 2022, up 70.5% from 2021.

* Shoplifters: 295,654 shoplifters were apprehended in 2022, up 50.9%; and over $237 million was recovered from these shoplifters, up 90.5%. Note: Dollars recovered from shoplifters where no apprehension was made ($485 million) increased 44.1% in 2022.

* Dishonest Employees: 44,834 dishonest employees were apprehended in 2022, up 18.0%; and over $50 million was recovered from these employees in 2022, up 14.7%.

About Jack L. Hayes International, Inc.:

Jack L. Hayes International, Inc. is a leading loss prevention and inventory shrinkage control consulting firm, and for over 40 years has provided a wide spectrum of Asset Protection, Inventory Shrinkage Control, Loss Prevention, Safety, and Security related services to every facet of industry including retail, manufacturing and industrial organizations.

Learn more: https://hayesinternational.com/

Jack L. Hayes International, Inc. released today the results of their 35th Annual Retail Theft Survey which reports on over 340,000 shoplifter and dishonest employee apprehensions in 2022 by just 26 large retailers, who recovered over $288 million from these apprehended thieves.

Related link: http://hayesinternational.com/

Shoplifting and Dishonest Employee Average Case Values Increased in 2020, According to Jack L. Hayes International’s 33rd Annual Retail Theft Survey!

WESLEY CHAPEL, Fla. /ScoopCloud/ -- Jack L. Hayes International, Inc. released today the results of their 33rd Annual Retail Theft Survey which reports on over 184,000 shoplifters and dishonest employee apprehensions in 2020 by just 22 large retailers, who recovered over $81 million from these thieves.

"While temporary store closures due to the Covid-19 Pandemic resulted in fewer thieves being caught stealing in 2020, the average shoplifting case value increased 13.0% and the average dishonest employee case value increased 3.8% over 2019," said Mark R. Doyle, President of Jack L. Hayes International, Inc.

Mr. Doyle added, "As expected, the Covid-19 Pandemic clearly affected apprehensions and recovery dollars in 2020, with shoplifting apprehensions and recovery dollars down 43.8% and 36.5% respectively; and dishonest employee apprehensions and recovery dollars down 20.3% and 17.2% respectively. However, those participant retailers designated as 'essential,' saw overall apprehensions rise 7.9% and dollar recoveries increase 9.1% during 2020."

HIGHLIGHTS FROM THIS HIGHLY ANTICIPATED ANNUAL THEFT SURVEY INCLUDE:

* Participants: 22 large retail companies with 18,594 stores and over $500 billion in retail sales in 2020.

* Apprehensions: Participants apprehended 184,621 shoplifters and dishonest employees in 2020, down 41.3% from 2019. Note: "Essential" retailers' apprehensions increased 7.9%.

* Recovery Dollars: Participants recovered over $81 million from apprehended shoplifters and dishonest employees in 2020, down 30.0% from 2019. Note: "Essential" retailers' recovery dollars increased 9.1%.

* Shoplifters: 158,158 shoplifters were apprehended in 2020, down 43.8%; and over $49 million was recovered from these shoplifters, down 36.5%. Note: "Essential" retailers' shoplifting stats were up 8.6% (apprehensions) and 15.3% (recovery dollars).

* Dishonest Employees: 26,463 employees were apprehended in 2020, down 20.3%; and $32 million was recovered from these employees in 2020, down 17.2%. Note: "Essential" retailers' dishonest employee stats were up 2.7% (apprehensions) and 0.1% (recovery dollars).

* Case Averages:
- Total Thefts: $440.48, up 19.2% in 2020
- Shoplifters: $310.11, up 13.0% in 2020
- Employees: $1,219.61, up 3.8% in 2020

Full survey results and some thoughts behind the numbers are available at: http://hayesinternational.com/news/annual-retail-theft-survey/.

ABOUT JACK L. HAYES INTERNATIONAL:

Jack L. Hayes International, Inc. is a leading loss prevention and inventory shrinkage control consulting firm, and for over 40 years has provided a wide spectrum of Asset Protection, Inventory Shrinkage Control, Loss Prevention, Safety, and Security related services to every facet of industry including retail, manufacturing and industrial organizations.

Jack L. Hayes International, Inc. released today the results of their 33rd Annual Retail Theft Survey which reports on over 184,000 shoplifters and dishonest employee apprehensions in 2020 by just 22 large retailers, who recovered over $81 million from these thieves.

Related link: http://hayesinternational.com/

Shoplifters and Dishonest Employees Steal Profits from U.S. Retailers, According to Jack L. Hayes International’s 32nd Annual Retail Theft Survey!

WESLEY CHAPEL, Fla. /ScoopCloud/ -- Jack L. Hayes International, Inc. released today the results of their 32nd Annual Retail Theft Survey which reports on over 348,000 shoplifters and dishonest employee apprehensions in 2019 by just 21 large retailers, who recovered over $136 million from these thieves.

"Two-thirds of retailers participating in this survey reported an increase in shrink in 2019, which is reflected in their reported apprehensions and recovery dollars. Overall apprehensions increased 2.4% and recovery dollars from those apprehensions were up 4.9%. Shoplifting apprehensions and recover dollars increased 3.0% and 3.5% respectively, with recovery dollars from shoplifting incidents without an apprehension increasing by 11.0% (to $176 million) over the prior year," said Mark R. Doyle, President of Jack L. Hayes International, Inc.

Mr. Doyle added, "While employee theft apprehensions were down 2.9%, the recovery dollars from those apprehensions increased 7.8%. Overall, retail theft continues to be a serious problem for retailers negatively impacting their bottom-line, and creating more out-of-stocks and higher prices to the consumer."

Highlights from this highly anticipated annual theft survey include:

* Participants: 21 large retail companies with 18,994 stores and over $510 billion in retail sales (2019).

* Shrink: 66.7% of survey participants reported an increase in shrink in 2019, with 23.8% reporting a decrease in shrink, and another 9.5% reported shrink stayed about the same.

* Apprehensions: 348,036 shoplifters and dishonest employees were apprehended in 2019, up 2.4% from 2018.

* Recovery Dollars: Over $136 million was recovered from apprehended shoplifters and dishonest employees in 2019, up 4.9% from 2018.

* Shoplifter Apprehensions: 315,095 shoplifters were apprehended in 2019, up 3.0% from 2018.

* Shoplifter Recovery Dollars: Over $90 million was recovered from apprehended shoplifters in 2019, an increase of 3.5% from 2018.

* Employee Apprehensions: 32,941 dishonest employees were apprehended in 2019, down 2.9% from 2018.

* Employee Recovery Dollars: Over $45 million was recovered from employee apprehensions in 2019, up 7.8% from 2018.

Full survey results and some thoughts behind the numbers are available at: http://hayesinternational.com/news/annual-retail-theft-survey/.

Jack L. Hayes International, Inc. is a leading loss prevention and inventory shrinkage control consulting firm, and for over 40 years has provided a wide spectrum of Asset Protection, Inventory Shrinkage Control, Loss Prevention, Safety, and Security related services to every facet of industry including retail, manufacturing and industrial organizations.

Jack L. Hayes International, Inc. released today the results of their 32nd Annual Retail Theft Survey which reports on over 348,000 shoplifters and dishonest employee apprehensions in 2019 by just 21 large retailers, who recovered over $136 million from these thieves.

Related link: http://hayesinternational.com/

At NRF Protect EPIC’s Kevin Ach and Walter Palmer to Moderate Executive Afternoon Session on Loss Prevention

DALLAS, Texas /ScoopCloud/ -- EPIC Insurance Brokers and Consultants, a retail property, casualty insurance brokerage and employee benefits consultant, announced today that EPIC's Kevin Ach, vice president of Risk Assurance and Walter Palmer, practice leader of Integrated Risk Solutions will moderate the Executive Afternoon session on loss prevention at the National Retail Foundation's "NRF Protect" Conference on Monday, June 11 at 12 p.m. at the Gaylord Texan Resort in Dallas, Texas.

Ach and Palmer will moderate the session that will include Captain Chad Fleming of Team Never Quit and Senior Vice President, Chief Security Officer Michael Mason of Verizon Communications.

Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussion, expert insights and takeaways and exclusive peer-to-peer networking. The program considers topics that help keep pace with the rapidly changing expectations and challenges currently facing this profession, and new dependencies on others in the business to effect change.

Click here for additional information on the Executive Afternoon at NRF Protect: https://nrfprotect.nrf.com/session/executive-afternoon

About NRF Protect:

NRF Protect is the largest retail and restaurant loss prevention event in North America. LP professionals gather annually to equip themselves with valuable industry knowledge, techniques and the latest technologies so they can tackle their biggest loss prevention challenges.

With two and half days of educational sessions, networking opportunities and an extensive EXPO Hall, attendees will leave feeling informed and confident in their ability to protect the people, assets and brands they serve.

About Kevin Ach, vice president, risk assurance, EPIC Integrated Risk Solutions:

Kevin Ach is a global leader in the loss prevention industry with over 18 years of experience in retail operations, supply chain, internal audit and international operations. As the Vice President, Risk Assurance for EPIC Integrated Risk Solutions, Ach assists organizations in risk mitigation, process improvements and operational efficiencies in the areas of Risk Management, Cybersecurity, Disaster Recovery/Business Continuity, Internal Audit and Loss Prevention.

Prior to joining EPIC, Ach was the senior director of retail loss prevention and safety for Office Depot Inc., overseeing loss prevention and safety activities for over 1,500 retail stores. Ach has also held varying management positions in supply chain, international retail operations, B2B and internal audit during his career. Prior to joining Office Depot, Ach worked for Arthur Andersen as an Information Systems consultant in Houston, TX.

Ach has been actively engaged in the loss prevention industry as a speaker on numerous occasions at National Retail Federation conferences. He has also been an active member of the Loss Prevention Research Council and was a key player in the creation of an industry mentoring program for loss prevention practitioners.

Ach earned his B.S. degree in Systems Engineering from the United States Military Academy at West Point and proudly served our country for four years as an Officer in the US Army's Signal Corps branch. Ach is a Board Member of the West Point Society of the Palm Beaches. He holds the LPC certification through the Loss Prevention Foundation. Ach currently resides in Boynton Beach, FL with his wife and four children.

About Walter Palmer, practice leader, EPIC Integrated Risk Solutions:

Walter Palmer is recognized as a leading consultant in the Loss Prevention industry and provides strategic guidance, research and training programs for some of the leading retail brands in the world. He has been an invited speaker at more than 100 conferences around the globe and has authored over 60 articles for industry and mainstream media.

Palmer earned his B.S. degree in Security and Loss Prevention with a minor in Fire Safety Engineering from Eastern Kentucky University. He is a Certified Fraud Examiner and Certified Forensic Interviewer. He is a contributing writer for LP Magazine, serves on the Advisory Board for the International Association of Interviewers, and serves on the Advisory Committee for the National Shoplifting Prevention Coalition. In addition, Palmer is actively involved in the field of professional development and training and is a member of the Association for Talent Development, the International Society for Performance Improvement and the Society for Human Resource Management.

About EPIC:

EPIC is a unique and innovative retail property and casualty and employee benefits insurance brokerage and consulting firm. EPIC has created a values-based, client-focused culture that attracts and retains top talent, fosters employee satisfaction and loyalty and sustains a high level of customer service excellence.

EPIC team members have consistently recognized their company as a "Best Place to Work" in multiple regions and as a "Best Place to Work in the Insurance Industry" nationally.

EPIC now has more than 1,400 team members operating from 50 offices across the U.S., providing Property and Casualty, Employee Benefits, Specialty Programs and Private Client solutions to more than 20,000 clients.

With run rate revenues greater than $400 million, EPIC ranks among the top 20 retail insurance brokers in the U.S. Backed by Oak Hill Capital Partners, the company continues to expand organically and through strategic acquisitions across the country. For additional information, please visit https://www.epicbrokers.com/.

EPIC Insurance Brokers and Consultants, a retail property, casualty insurance brokerage and employee benefits consultant, announced today that EPIC's Kevin Ach, vice president of Risk Assurance and Walter Palmer, practice leader of Integrated Risk Solutions will moderate the Executive Afternoon session on loss prevention at the National Retail Foundation's "NRF Protect" Conference.

Related link: https://www.epicbrokers.com/