Tag Archives: Mortgage document preparation

IDS’ Emilio Estrada Named a Mortgage Industry ‘Rising Star’ by MPA

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that account manager Emilio Estrada has been named a 2021 Rising Star by industry trade publication Mortgage Professional America (MPA). The MPA Rising Star awards program seeks to honor up-and-coming talent within the housing and mortgage industry.

Estrada is a valued account manager and driving force behind IDS' adoption of eClose technology. He serves as a guide to IDS' major clients as they implement and utilize hybrid eClosing and is a key developer behind the workflows for IDS agents. Estrada works between customer service and the development teams to communicate client needs and evolve IDS company settings and policy changes. This direct feedback line from IDS clientele has led to countless feature enhancements and improved processes.

"Emilio is known for his ability to think outside the box to solve arising issues and pain points for our clientele," said IDS Vice President and General Manager Mark Mackey. "His customer service goes above and beyond expectations, but what truly sets him apart is the way he shares the trials and tribulations of customer service with the team to improve our internal processes."

To view the full list of winners, visit https://www.mpamag.com/.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

About Mortgage Professional America

A publication of Key Media, Mortgage Professional America (MPA) delivers news, opinion and analysis to mortgage, real estate and finance industry professionals through its bi-monthly magazine and daily email newsletter. For more information, visit http://www.mpamag.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that account manager Emilio Estrada has been named a 2021 Rising Star by industry trade publication Mortgage Professional America (MPA). The MPA Rising Star awards program seeks to honor up-and-coming talent within the housing and mortgage industry.

Related link: https://info.idsdoc.com/

HousingWire Recognizes IDS’ Katie Means as 2021 Insider

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that implementation specialist Katie Means has been named to HousingWire's 2021 Insiders Award list. The list honors operational superstars in housing who are driving their companies and clients forward.

As an implementation specialist, Means is responsible for guiding new clients through the implementation of IDS' mortgage document software, idsDoc. In her role, she assists by customizing federal, state and lender-specific mortgage documents and making configurations within IDS' in-house software.

With a vast understanding of mortgage documents, Means works every day to provide a high level of customer service. Since last year, Means has led 20 successful implementation projects, onboarding her clients at a highly-efficient pace to provide the best possible experience for the client. During that time, she has also created over 1,000 documents that are used in tens of thousands of mortgage transactions across the country each month and worked on nearly 6,000 help desk tickets with 100% satisfaction feedback.

"Katie's expertise and drive is invaluable to the IDS organization, which has been proven by her strong ability to lead large projects and mentor team members," said Travis Carroll, IDS Director of Implementation Services. "She is definitely a rock star in the residential mortgage space, and I look forward to her continued career growth and success."

The 2021 HousingWire Insiders were carefully selected by HousingWire's selection committee based on their vital and dynamic contributions to their companies and the industry as a whole. The Insiders are the professionals their companies turn to with their most important or challenging behind-the-scenes projects, and their contributions and hard work lead to superior results.

"The winners of our Insiders award are an incredible group of doers that we're proud to recognize for their essential contributions to their companies and the larger mortgage and real estate ecosystem," HousingWire Editor and Chief Sarah Wheeler said. "Everyone on this year's list is a crucial part of their company's success and we're honored to give them the spotlight."

To view the complete list of the 2021 HousingWire Insiders winners, visit https://www.housingwire.com.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. Learn more: https://info.idsdoc.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today that implementation specialist Katie Means has been named to HousingWire's 2021 Insiders Award list. The list honors operational superstars in housing who are driving their companies and clients forward.

Related link: https://info.idsdoc.com/

IDS Honored as Bronze Stevie® Award Winner In 2021 American Business Awards®

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.

Customization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent.

This dedication has directly contributed to IDS' consistently high customer satisfaction rates. In 2020 IDS maintained a 99% satisfaction rate, which is much higher than Global Benchmark at 94% and Software Industry Benchmark at 96%. IDS had an average of 12.0 hours average first reply time, better than the industry average of 14.8 hours. Remarkably, this was all accomplished during the pandemic, which caused a shift to remote operations amidst a refinance boom, both of which also contributed to a significant increase in the number of tickets IDS received.

"IDS has always focused on meeting our customer's needs and 2020 was no different," said IDS Vice President and General Manager Mark Mackey. "Our customer service department ensured IDS continued to provide fast and effective service in the middle of a global pandemic, all while adapting to new levels of customer expectations with extreme flexibility and dedication."

The American Business Awards are the U.S.A.'s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations - public and private, for-profit and non-profit, large and small.

"The American economy continues to show its resilience, and as we're poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months," said Stevie Awards president Maggie Gallagher. "This year's Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year's winners during our virtual ceremony on June 30."

Nicknamed the Stevies for the Greek word meaning "crowned," the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale.

Details about The American Business Awards and the list of 2021 Stevie winners are available at http://www.stevieawards.com/ABA.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2021 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.

Related link: https://info.idsdoc.com/

IDS and eNotaryLog Ink Partnership to Support Remote Online Notarization

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has entered into an partnership agreement with eNotaryLog, a leading remote online notarization (RON) company. This partnership will support an integration between IDS's eClose platform, Solitude Solution, and eNotaryLog's RON platform.

Through this integration, any lender will be able to facilitate a complete digital closing through IDS's Solitude Solution. Notaries and borrowers will meet remotely to complete the closing transaction by eSigning and eStamping closing documents, as permitted on a state-by-state basis.

"IDS is continually focused on expanding the digital mortgage capabilities offered to all parties within Solitude Solution," said IDS Vice President and General Manager Mark Mackey. "This partnership with eNotaryLog is another step towards offering IDS clients a completely digital experience without losing the simple, customized efficiency that has made IDS an industry-leading choice for document preparation."

Solitude Solution is built to generate and deliver closing documents to the appropriate parties, ensuring the eClosing process remains efficient and timely. Solitude Solution is also supported by an expert compliance team, exceptional client support and notifications that make tracking loan packages a cinch.

"IDS has long offered eSign capabilities, enabling clients to facilitate hybrid eClosings," continued Mackey. "By integrating our eSign platform with eNotaryLog's proven RON technology, we are proud to offer our clients and their borrowers the full eClosing experience."

eNotaryLog is an agile cloud technology company providing the most flexible, secure and complete SaaS RON/remote ink notarization (RIN)/eSign platform for businesses and consumers who have digital remote notarization needs. The platform is intuitive, simple to use and allows documents to be processed and notarized anytime, anywhere.

"eNotaryLog is proud to announce our integration with IDS, a leading provider of software solutions that streamlines the document preparation and production process for real estate professionals," said eNotaryLog Co-Founder and CEO James Mitchell. "Our combined solution will add the additional security and convenience of remote online notarizations to IDS' robust digital journey. This partnership marks another landmark step for both companies in paving the last mile to a superior and completely digital experience in real estate."

About eNotaryLog

eNotaryLog is an agile cloud technology company providing the most flexible, secure, and complete SaaS RON/RIN/eSign platform for businesses and consumers who have digital remote notarization needs. The platform is intuitive, simple to use, and allows documents to be processed and notarized anytime, anywhere.

Understanding that every business and signer is unique, eNotaryLog works within an organization's existing framework to enhance current business processes and the signer experience.

While eNotaryLog provides its platform to all industries with notarization needs, its dedication and engagement in the financial mortgage banking industry are unmatched. The company has participated in developing the MISMO standards and is the first RON provider to be MISMO certified. These standards are the foundation in which eNotaryLog developed, built, and continues to expand its market-leading RON platform.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has entered into an partnership agreement with eNotaryLog, a leading remote online notarization (RON) company.

Related link: https://info.idsdoc.com/

IDS Expands Settlement Agent Roles in Solitude Solution

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has updated and expanded several features within its eClose platform Solitude Solution to streamline the closing ceremony and better support the settlement agent's role in the closing process.

Settlement agents now have the ability to view the signing progress alongside borrowers in the eSign Room, making it easier for agents to answer questions that may arise during the closing ceremony. Additionally, settlement agents have access to view all documents in the closing package, rather than just those assigned to the agent as a task.

"By granting more access to settlement agents, we have enabled our clients to more efficiently manage borrower inquiries and keep their process moving," said IDS Vice President and General Manager Mark Mackey. "This change also helps our clients build borrower trust by equipping agents with the knowledge to support each closing package."

To further enhance the efficiency of the process, agents can print wet-signed documents prior to the note date in preparation for the closing ceremony, saving time at the table. Agents also have the capability to create eSign, wet sign or acknowledgement documents and upload them during the preview phase. This functionality simplifies the closing process for the borrower by allowing settlement agents to add their proprietary documents into the final closing package for signing in advance, for their review.

"These updates have been made in IDS' ongoing effort to offer our clients and their borrowers the best possible experience," said Mackey. "Digital closings are constantly evolving, as is Solitude Solution. The role updates will allow settlement agents to more easily complete tasks and lend to a smoother closing process."

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has updated and expanded several features within its eClose platform Solitude Solution to streamline the closing ceremony and better support the settlement agent's role in the closing process.

Related link: https://info.idsdoc.com/

IDS Inks Exclusive Partnership Agreement with Mortgage Builder

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has expanded its partnership to become the exclusive integrated document preparation vendor of Mortgage Builder, a provider of award-winning mortgage loan origination and servicing software. The newly rebuilt integration now fully incorporates the IDS eSignature platform and custom form generation capability.

The partnership includes the migration of Mortgage Builder's client base to idsDoc, IDS' flagship document preparation platform, which is recognized for unequalled customization and superior customer service. In addition, the integration supports new data points to meet more recent demands and upcoming needs, including TRID documents, eClosing process fields and impending URLA updates.

"There has been a concerted effort to modernize the aesthetics and functionality of the Mortgage Builder platform under the new leadership direction of Mortgage Builder's parent company Constellation Mortgage Solutions," said IDS Vice President and General Manager Mark Mackey. "IDS is honored to be one of a handful of vendors Mortgage Builder has chosen to help transform its award-winning platform into one built for the digital mortgage era, and we are eager to expand our partnership with Mortgage Builder to deliver an enhanced digital lending experience to our mutual clients."

Featuring enhanced system-to-system connectivity and seamless data transfer using the MISMO Version 3.4 data standard, the integration utilizes idsDoc for all document preparation within Mortgage Builder. In addition, specified data input enables Mortgage Builder to remain the single system of record, while still allowing the completion of custom and state fields. Through this interface, users are able to review the IDS compliance audit report to see what needs to be updated in Mortgage Builder and to draw from IDS's wide library of official, custom and state-specific documents.

"Mortgage Builder is pleased to strengthen our existing relationship with IDS," said Stephen Ryczek, President and General Manager of Mortgage Builder. "Our commitment to exceptional customer service and dedication to the highest level of compliance available in the loan origination software space are the perfect fit for this exclusive relationship moving forward. IDS's proven track record makes them the ideal technology partner, and we are eager to bring this new and improved capability set to our already robust loan origination and servicing platform."

About Mortgage Builder

Mortgage Builder provides enterprise mortgage software solutions for today's lenders that empower teams, quickly adapt to changing regulations, and are customizable to unique workflows. A subsidiary of Constellation Mortgage Solutions, MB is built to serve the needs of lenders - from origination to post-closing to servicing. The MB platform is a complete solution that is backed by our award-winning customer support team. Since 1999, Mortgage Builder has been working to help today's mortgage professional streamline operations, reduce costly errors that can lead to problems with compliance, and close more loans faster to increase ROI. Learn more at www.mortgagebuilder.com.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https://info.idsdoc.com/)

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it has expanded its partnership to become the exclusive integrated document preparation vendor of Mortgage Builder, a provider of award-winning mortgage loan origination and servicing software.

Related link: https://info.idsdoc.com/

IDS Expands Help Center to Improve Mortgage Doc Prep Customer Service

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has opened a comprehensive, digital help center in its continuing efforts to enhance client support. The help center is part of Zendesk, a customer service platform IDS converted to in May 2019 to streamline the support process.

"Expanding our help center allows our team to communicate better and quicker internally and with our clients. It also provides our clients the opportunity to clearly see what is happening with their support requests, as well as easy access to all IDS resources," said IDS Vice President and General Manager Mark Mackey.

The help center allows customers to submit client support requests and see content and updates related to the submitted request. Additionally, clients can explore IDS content including FAQs, release notes, the state disclosure matrix and compliance updates. Internally, IDS Client Support representatives are able to tag old tickets by topic for easy sorting and reference, creating an ever-growing repository of common support questions to enable faster support resolution.

"Top-tier customer service has always been a pillar of strength for IDS, and as we continue to grow, our team decided that we needed to implement new tools to ensure that our growth never impacts response times on client requests and concerns," said IDS Operations Director David Clement. "Since switching our customer service portal to Zendesk, our clients have had access to a streamlined platform, and the new help center will only enhance and expand that experience."

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

Learn more: https://info.idsdoc.com/

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has opened a comprehensive, digital help center in its continuing efforts to enhance client support. The help center is part of Zendesk, a customer service platform IDS converted to in May 2019 to streamline the support process.

Related link: https://info.idsdoc.com/

IDS Adds Integrated 4506-T Income Verification Services from QuestSoft to Its Mortgage Document Preparation Platform

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), today announced it has integrated 4506-T Verification Services from QuestSoft Corporation, one of the nation's leading providers of automated mortgage compliance software, into idsDoc. With this integration, QuestSoft customers can now directly order 4506-T income verifications to be eSigned through idsDoc.

"Increasing efficiency is a top priority for every lender, and anytime lenders can automate labor-intensive processes or reduce delays through automation, that only serves to reduce turntimes and improve the borrower experience," said IDS Vice President and General Manager Mark Mackey. "QuestSoft has a long history as one of the industry's most reputable compliance and risk management technology firms, and we are thrilled to partner with them to integrate its income verification service into idsDoc."

Through the integration, loan teams are notified as soon as borrowers complete the 4506-T form in the IDS eSign room, allowing them to streamline the ordering process and pull direct-source data for more accurate income verification. As a result, joint QuestSoft-IDS customers can potentially reduce processing times while improving loan integrity and quality.

"As more lenders embrace the electronic signing of mortgage documents, the ability to easily order and verify income data through IDS and QuestSoft provides lenders a compliant, secure way to increase efficiency and speed the time from application to closing," said Steve Butler, Senior Vice President, Business Development at QuestSoft.

QuestSoft's full suite of IRS 4506-T verification services helps prevent fraud and inaccuracies before each loan is funded. A personal review by a QuestSoft expert ensures that data is properly analyzed. As an authorized Day 1 Certainty(R) Report Supplier, QuestSoft's 4506-T service also allows lenders to have freedom from reps and warrants.

About QuestSoft

Laguna Hills, Calif.-based QuestSoft is a leading provider of comprehensive compliance software and services for the mortgage, bank and credit union industries. QuestSoft combines 20+ years of mortgage regulatory, CRA and Fair Lending compliance analytics, data management and software design expertise with best-in-class customer service to consistently improve client compliance accuracy and facilitate smoother regulatory audits. QuestSoft products, interfaced with over 40 software providers, enable more than 2,700 banks, credit unions and mortgage companies to simplify and speed the collection, analysis, compilation and reporting of key lending regulatory report data. The company's software helped lenders submit over eight million error-free transactions to regulators in 2018. For more information, call 800-575-4632, ext. 1, or visit http://www.questsoft.com/.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes. (https://info.idsdoc.com/)

*LOGO link for media: https://www.Send2Press.com/300dpi/18-0301s2p-ids-inc-300dpi.jpg

Mortgage document preparation vendor International Document Services, Inc. (IDS), today announced it has integrated 4506-T Verification Services from QuestSoft Corporation, one of the nation's leading providers of automated mortgage compliance software, into idsDoc.

Related link: https://info.idsdoc.com/

IDS Announces Conversion to ZenDesk to Improve Mortgage Doc Prep Customer Service

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has converted its customer service platform to ZenDesk. The move is designed to better serve IDS customers and help the firm maintain its commitment to responding to all customer inquiries and requests effectively and efficiently.

"Responsive customer service has been a cornerstone of the IDS brand since its inception, and as a company, we're always looking for ways to improve the customer experience and ensure we are addressing all incoming customer communications in a timely manner," said IDS Vice President and General Manager Mark Mackey.

ZenDesk Support provides IDS a simple system for tracking, prioritizing and solving customer support tickets. By keeping all customer support interactions in one place, communication is seamless, personal and efficient, aiding in customer service productivity and customer satisfaction. In addition, ZenDesk supports easy collaboration between the IDS Client Support Team and other internal departments on the same ticket to address complex support issues. The simplified dashboard also allows customers to easily submit and track help tickets.

"Not only is this move good for our internal team, but it also provides our customers with a portal that allows them to more clearly see what is happening with their support request, thus providing additional assurances that the IDS team is on the case," Mackey added.

In addition, ZenDesk's Help Center functionality allows IDS Client Support representatives to tag old tickets by topic for easy sorting and reference, creating an ever-growing repository of common support questions to enable faster support resolution.

"Migrating to ZenDesk helps our customer service team streamline the support ticket process, ensuring that system issues, customization requests and all other inquiries are addressed promptly and to our customers' satisfaction every single time," Mackey said.

About ZenDesk:

The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries, with more than 125,000 paid customer accounts offering service and support in over 30 languages. Zendesk is headquartered in San Francisco, and operates worldwide with 16 offices in North America, Europe, Asia, Australia, and South America. Learn more at: https://www.zendesk.com/.

About IDS, Inc.:

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes. Learn more at: https://info.idsdoc.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has converted its customer service platform to ZenDesk. The move is designed to better serve IDS customers and help the firm maintain its commitment to responding to all customer inquiries and requests effectively and efficiently.

Related link: https://info.idsdoc.com/

IDS Caps Off a Successful 2018 with New Mortgage Doc Prep System Functionality, LOS Integrations, and Individual Honors

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it completed 139 updates to its flagship mortgage document preparation platform idsDoc in 2018. These updates were made in response to regulatory, client and investor directives. They also included the addition of new digital mortgage functionality and loan origination system (LOS) integrations.

As a result of these efforts, several IDS employees were honored by national industry trade publications for their contributions to both IDS and the mortgage industry.

"2018 marked a significant year of growth and development for IDS and the idsDoc platform, and as we move into 2019, IDS is on track to continue that trend, with several major system updates in the works," said IDS Vice President and General Manager Mark Mackey. "With nearly 60 percent of our employees working in New Product Development, Software Development and Customer Service, our top priority is to provide our clients with the tools they need to succeed in today's market, and having the industry recognize our talented group of employees for those efforts was truly an honor."

IDS kicked off its major system updates in 2018 by announcing the addition of hybrid eClosing capabilities in idsDoc. The new functionality was designed in response to "real-world" investor acceptance of digitally executed mortgage transactions and allows borrowers to electronically sign and execute the majority of closing documents.

Next, IDS announced the addition of an integrated XML file creation and submission system specifically for the Uniform Closing Dataset (UCD) to help clients avoid critical and fatal errors in the GSEs' delivery systems. IDS also made significant changes to idsDoc in advance of the October 2018 implementation deadline for TRID 2.0. Changes to the system included Loan Estimate (LE) Estimated Cost Expiration date inputs, the availability of Alternative LE/Closing Disclosure (CD) forms for simultaneous subordinate financing, disclosure of seller paid fees and principal reductions, data entry for the Summary of Transactions and Liabilities and Payoffs, and updates to the rounding and truncation of percentages. There were also TRID 2.0-related updates made to the LE/CD and Totals pages and the 1003 and Construction Lending sections in idsDoc.

In addition, IDS rolled out a brand new interface with MortgageFlex Systems in October 2018 that operates on the MISMO Version 3.3 data standard, ensuring joint IDS-MortgageFlex customers are able to fully comply with a host of regulatory requirements that operate off the MISMO Version 3.3 standard, including the UCD and TRID 2.0.

These efforts earned several IDS employees industry recognition in 2018. IDS In-House Counsel and Compliance Officer Vince Wilson was named to HousingWire Magazine's 2018 HW Rising Stars list, and Implementation Expert Tobias Griffith was also recognized by the publication as a 2018 Insiders Award honoree. Additionally, Beckie Santos, IDS's New Product Development Manager, was named to Mortgage Professional America's 2018 Elite Women in Mortgage list as well as HousingWire's 2018 Women of Influence list.

Continuing to strive for internal excellence, IDS announced in November the promotion of two employees to provide additional support in mission-critical areas of the organization. Former Manager of Implementation Clint Salisbury moved to the Sales and Marketing team, and Travis Carroll, who previously worked on the Integrations team, moved into Salisbury's role as head of the Implementation department.

"By building on the achievements and strategic personnel decisions we made in 2018, 2019 promises to bring even more exciting changes for IDS and its customers, and we look forward to continuing to help our clients meet the challenges of today while planning for the demands of tomorrow," Mackey said.

About IDS, Inc.:
IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes. Learn more at: https://info.idsdoc.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it completed 139 updates to its flagship mortgage document preparation platform idsDoc in 2018. These updates were made in response to regulatory, client and investor directives. They also included the addition of new digital mortgage functionality and loan origination system (LOS) integrations.

Related link: https://info.idsdoc.com/

IDS Promotes Clint Salisbury to Sales and Marketing Team, Travis Carroll to Head of Implementation

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has promoted two employees to provide additional support in mission-critical areas of the organization. Former Manager of Implementation Clint Salisbury has moved to the Sales and Marketing team, and Travis Carroll, who previously worked on IDS's Integrations team, has moved into Salisbury's role as head of the Implementation department.

"Clint and Travis are two of the finest that IDS has to offer," said IDS Vice President and General Manager Mark Mackey. "As IDS begins to set the stage for the exciting changes to come in 2019, shifting these two valuable assets makes use of their unique talents to better meet prospect and client needs in the year to come while continuing to maintain the stellar level of customer service that has been our organization's trademark from day one."

"I look forward to working with all of the great people on our sales and marketing team and I am grateful for the opportunity to inform players in the mortgage industry about all of the great things the idsDoc system can do for them," said Salisbury.

Salisbury originally joined IDS in 2008 as in-house counsel on the Compliance team. In October 2015, Salisbury assumed responsibilities for the Implementation team, which he had helped establish. Carroll started at IDS in October 2014 as a business analyst on the Integrations team, having previously worked in product and implementation management at Docutech.

"I'm excited for the opportunity to lead our client on-boarding efforts," said Carroll. "With our knowledgeable team of specialists, and the robust features that are built into the idsDoc platform, the implementation cycle is very fluid. As more mortgage lenders join the IDS family, it will be my pleasure to share in their success."

About IDS, Inc.:

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include electronic signatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

Learn more at: https://info.idsdoc.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has promoted two employees to provide additional support in mission-critical areas of the organization. Former Manager of Implementation Clint Salisbury has moved to the Sales and Marketing team, and Travis Carroll, who previously worked on IDS's Integrations team, has moved into Salisbury's role as head of the Implementation department.

Related link: https://info.idsdoc.com/

IDS Completes TRID 2.0 Updates to Mortgage Document Preparation Platform

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has completed modifications to its flagship mortgage document preparation platform idsDoc related to TRID 2.0.

The changes, which went live in idsDoc earlier this month, include updates to the rounding and truncation of percentages, Loan Estimate (LE) Estimated Cost Expiration date inputs, the availability of Alternative LE/Closing Disclosure (CD) forms for simultaneous subordinate financing, disclosure of seller paid fees and principal reductions, and data entry for the Summary of Transactions and Liabilities and Payoffs. In addition, TRID 2.0-related updates were also made to the LE/CD and Totals pages within idsDoc, as well as the 1003 and Construction Lending sections.

"While the next iteration of TRID doesn't represent quite the sea change that the October 2015 rule did, there are still quite a few elements in TRID 2.0 that will change how lenders operate day-to-day, and we feel confident that the modifications we've made to idsDoc will help smooth our clients' transition to TRID 2.0," said IDS Vice President and General Manager Mark Mackey. "If they have not already done so, we highly encourage our clients to make themselves familiar not only with the amendments to the TRID rule, but also the corresponding changes with idsDoc prior to October 1 to ensure a successful implementation."

In addition to the document-related changes outlined above, TRID 2.0 also closes the "black hole" created by the initial version of the rule, thus allowing lenders, in certain instances, to reissue a CD to reset tolerances after the original CD was issued.

"With TRID 2.0, the Consumer Financial Protection Bureau has offered some much-needed clarity on the issue of under what circumstances lenders can re-issue the CD without penalty," Mackey added. "This, along with the other rule clarifications contained in TRID 2.0, should give lenders greater certainty that they are operating within both the letter and spirit of the regulation."

IDS clients can find additional information on TRID 2.0, including webinar recordings and other documentation, under the "Resources" tab in idsDoc. Non-IDS clients wishing to gain access to these materials should contact can contact marketing@idsdoc.com.

About IDS, Inc.

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include electronic signatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes. (https://info.idsdoc.com/)

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has completed modifications to its flagship mortgage document preparation platform idsDoc related to TRID 2.0. Updates were also made to the LE/CD and Totals pages within idsDoc, as well as the 1003 and Construction Lending sections.

Related link: https://info.idsdoc.com/

Guaranteed Rate Partners with DocMagic to Cut Closing Time

TORRANCE, Calif. /ScoopCloud/ -- DocMagic, Inc., the premier provider of fully-compliant loan document preparation, regulatory compliance and comprehensive eMortgage services, announced that retail mortgage lender Guaranteed Rate can now cut closing time by electronically signing mortgage closing documents in advance.

Guaranteed Rate has branded the solution FlashClose, which allows customers to opt-in, review and complete most documents in advance of the notary arriving, saving an hour or more at the closing table - with some averaging a mere 10-minute appointment to provide inked signatures.

"Guaranteed Rate is always looking for ways to simplify the process using innovative technology to enhance the customer experience," says Jim Hettinger, executive vice president of operations for Guaranteed Rate. "With the successful launch of FlashClose, powered through our partner DocMagic, this tool adds speed, convenience and accuracy to the closing process."

"Guaranteed Rate is a leader in mortgage technology innovation and collaborating with them on this project has created a solid hybrid eClosing approach that saves a lot of time for both borrowers and closing agents," stated Dominic Iannitti, president and CEO at DocMagic. "The fashion in which Guaranteed Rate is leveraging our technology has resulted in the successful adoption of a sound, compliant, secure hybrid eClosing that is unique to their retail lending business strategy."

Of note is that DocMagic offers a comprehensive eClosing solution called Total eClose(TM) that delivers fully paperless closings from start to finish. DocMagic's proprietary eSign platform is a component of Total eClose and can be accessed and implemented by lenders to help automate the closing process.

For more information about FlashClose, visit https://www.guaranteedrate.com/flashclose.

About DocMagic:

DocMagic, Inc. is the leading provider of fully-compliant loan document preparation, compliance, eSign and eDelivery solutions for the mortgage industry. Founded in 1988 and headquartered in Torrance, Calif., DocMagic, Inc. develops software, mobile apps, processes and web-based systems for the production and delivery of compliant loan document packages. The company's compliance experts and in-house legal staff consistently monitor legal and regulatory changes at both the federal and state levels to ensure accuracy. For more information on DocMagic, visit https://www.docmagic.com/.

About Guaranteed Rate:

Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the company has approximately 210 offices across the U.S. and Washington, D.C., and is licensed in all 50 states. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded nearly $19 billion in loans in 2017 alone. The company has become the Home Purchase Experts(R) by introducing the world's first Digital Mortgage technology and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Guaranteed Rate won an American Business Award for its Digital Mortgage technology in 2016, ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2016, was chosen as Top Lender 2016 and 2017 by Chicago Agent magazine, made the Chicago Tribune's Top Workplaces list seven of the past eight years, and was named Best Overall Online Lender and Best Lender for FHA Refinance by NerdWallet in 2018. Visit https://www.guaranteedrate.com/ for more information.

DocMagic, Inc., the premier provider of fully-compliant loan document preparation, regulatory compliance and comprehensive eMortgage services, announced that retail mortgage lender Guaranteed Rate can now cut closing time by electronically signing mortgage closing documents in advance.

IDS Adds Hybrid eClosing Capabilities to Its Mortgage Doc Prep Platform

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced that its clients now have the capabilities to conduct hybrid electronic mortgage closings through its flagship mortgage document preparation platform, idsDoc. Hybrid eClosings allow for faster, more seamless mortgage real estate closing transactions, which can help lenders meet the Consumer Financial Protection Bureau's (CFPB) "Know Before You Owe" mandate to improve the borrower experience for consumers.

"IDS's philosophy has always been to provide solutions that help our clients meet the challenges they face today while planning for the challenges they could face tomorrow," said IDS Vice President and General Manager Mark Mackey. "Now that investors are starting to accept hybrid eClosings, we felt the timing was finally right to add that capability to idsDoc so that our clients are able to keep pace with industry acceptance of electronic processes along the eMortgage continuum."

Through this new functionality, lenders will be able to have borrowers electronically sign and execute the majority of closing documents through the idsDoc eSign room. The promissory note and any documents requiring notarization will still need to be wet-signed, though IDS plans to add eNotarization and remote notarization capabilities as those processes become legal in more states.

"Even though 21 states allow some form of eNotarization, investors are still wary of accepting loans with electronically notarized documents. In addition, only three states - Nevada, Texas and Virginia - have enacted legislation allowing remote notarizations," Mackey explained. "Once eNotarization and remote notarization become reality for the vast majority of IDS customers, we will be ready with the functionality to allow them to meet this new challenge head on."

About IDS, Inc.:
IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include electronic signatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

Learn more at: https://info.idsdoc.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced that its clients now have the capabilities to conduct hybrid electronic mortgage closings through its flagship mortgage document preparation platform, idsDoc. Hybrid eClosings allow for faster, more seamless mortgage real estate closing transactions, which can help lenders meet the Consumer Financial Protection Bureau's (CFPB) "Know Before You Owe" mandate to improve the borrower experience for consumers.

Related link: https://info.idsdoc.com/

IDS Gains Market Share in 2017 Despite Industry Downturn

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it increased its share of the mortgage document preparation market in 2017, even though the industry overall experienced a decline in volume.

According to the Mortgage Bankers Association's (MBA's) "MBA Mortgage Finance Forecast" for December 2017, total mortgage originations are expected to reach $1.71 trillion by the end of the year, which is nearly 17 percent below 2016's total mortgage origination volume of $2.051 trillion. In spite of this decline in volume, IDS Vice President and General Manager Mark Mackey reports the firm increased its market share by 5.9 percent in 2017.

"With the mortgage industry shifting from a refinance-driven environment to one fueled by purchases, it was widely expected that there would be an overall drop in originations, and one would expect mortgage doc volume to track alongside that decline," Mackey said. "However, our numbers indicate that IDS gained ground in 2017, which is always encouraging to see in a down market."

In February, idsDoc introduced new borrower data collection fields that support compliance with the 2018 changes to Home Mortgage Disclosure Act (HMDA) reporting. The following May, IDS announced that it was the first mortgage document vendor to have its UCD XML file certified by Fannie Mae and Freddie Mac.

To further aid clients' efforts in complying with these changes and others, IDS also updated idsDoc to include the most recent reference model from the Mortgage Industry Standards Maintenance Organization (MISMO), Version 3.4 and is working on implementing Version 3.5.

Other major changes to idsDoc in 2017 included:

* Lender customization capabilities in the eSign room, including custom docs;
* Loan officer digital "sticky notes" for electronic documents;
* Spanish-language electronic documents;
* Pre-closing document preview capabilities; and
* New LOS pushback notifications.

Additionally, IDS increased its staff in several key areas including IT (75 percent), Development (35 percent) and Customer Support (33 percent). Also new in 2017 was the formation of its New Product Development team to guide development of new IDS solutions, led by former IDS developer Beckie Santos.

"Continuous refinement and improvement of idsDoc is always a top priority in any given year, and 2017 was no exception," Mackey explained. "Over the course of the year, we added 218 new audits to idsDoc, bringing the total number of audits available in the system to 2,929. Now that investors and regulators are becoming more accepting of electronically executed documents, our focus for 2018 on expanding the capabilities of idsDoc to allow our customers to execute fully electronic mortgage closings through our platform."

About IDS, Inc.:

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include electronic signatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

For more information, visit: https://info.idsdoc.com/.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it increased its share of the mortgage document preparation market in 2017, even though the industry overall experienced a decline in volume. In February, idsDoc introduced new borrower data collection fields that support compliance with the 2018 changes to Home Mortgage Disclosure Act (HMDA) reporting.

Related link: http://info.idsdoc.com/

IDS Promotes Beckie Santos to Manager of New Product Development

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has promoted its former Manager of Development Beckie Santos to the newly created position of Manager of New Product Development. In her new role, Santos will leverage her development experience to work closely with the IDS development team as well as operations, quality assurance and compliance to help shape and guide future IDS solutions.

Santos will also oversee releases and updates, with an aim towards ensuring the global integrity of IDS systems. She will further work to make certain that releases run smoothly, coordinating with both customer support and development to certify that all updates are clean and efficient. Acting as the lender's advocate throughout the process of product innovation, she will maintain open lines of communication regarding changes in the system.

"IDS continues to experience phenomenal success in the market, and that growth is what compelled us to create the Manager of New Product Development position," said Mark Mackey, vice president and general manager of IDS. "Promoting Beckie into this role helps IDS make the most of the resources we have in the company, matching the talent with the roles that will bring the most strength to our organization and benefit to our customers."

Santos joined IDS in 2004 as a developer. During her tenure in development, she became known as a go-to developer for difficult projects and always had a can-do attitude in building solutions. In 2010, Santos was promoted to Manager of Development for IDS. In her new position, she will be reporting directly to Mackey.

"In the past 13 years that Beckie has worked at IDS, she has developed a wide breadth of experience and is known for her detailed knowledge of the IDS document engine," Mackey added. "Beckie has developed a broad set of skills in product management and development and has a deep understanding of the IDS products and services, as well as great awareness of the needs of IDS clients. I look forward to Beckie's impact and leadership in her new role."

"In my various development roles at IDS, I've always tried to approach system design with an eye towards the end user," Santos said. "With this new position, I am eager to forge an even more direct link between IDS and our clients to ensure user needs permeate every aspect of solution design and development."

About IDS, Inc.:

IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include electronic signatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes.

More information: http://info.idsdoc.com/.

*PHOTO for media: Send2Press.com/300dpi/17-0804s2p-beckiesantos-300dpi.jpg
*Photo Caption: Beckie Santos named to the newly created position of Manager of New Product Development at IDS.

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has promoted its former Manager of Development Beckie Santos to the newly created position of Manager of New Product Development. In her new role, Santos will leverage her development experience to work closely with the IDS development team as well as operations, quality assurance and compliance to help shape and guide future IDS solutions.

Related link: http://info.idsdoc.com/

IDS Expands eSign Room Customization Capabilities

SALT LAKE CITY, Utah /ScoopCloud/ -- Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has expanded the settings and capabilities of its eSign room within the idsDoc mortgage doc prep platform. These new features enable lenders to create a more seamless and unified eSign experience for borrowers.

The expanded capabilities allow loan officers (LOs) and borrowers to upload custom documents to the eSign Room. When a document is uploaded, the LO is prompted to assign a signature type to the document - either eSign, wet sign or acknowledgment - or to simply insert the document into the package. From there, LOs can add signature lines and/or checkboxes to indicate where and how the borrower should sign. LOs can then insert the document(s) into the appropriate borrower document eSign list.

"eSignatures are a critical first step in the eMortgage process. If this part isn't working successfully and with precision, adding additional pieces like eClosing and eNotes is nearly impossible," said Mark Mackey, vice president and general manager of IDS. "By expanding the capabilities of the idsDoc eSign room to include custom docs and branding, we are helping our clients build trust with borrowers in the security and ease-of-use of the eSign process, which helps move those clients down the eMortgage path."

In addition, lenders can now incorporate their own branding within the IDS eSign room, creating a visually cohesive environment to preserve borrower trust with the eSign process. Another function to help consumers through the eSign process is the new LO comment feature, which allows LOs to insert digital "sticky notes" with directions or other pertinent information into documents.

About IDS, Inc.:
IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include electronic signatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms.

The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regards to major industry compliance changes. (http://info.idsdoc.com/)

Mortgage document preparation vendor International Document Services, Inc. (IDS), announced it has expanded the settings and capabilities of its eSign room within the idsDoc mortgage doc prep platform. These new features enable lenders to create a more seamless and unified eSign experience for borrowers.

Related link: http://info.idsdoc.com/