Tag Archives: Warranty Analytics

After, Inc. publishes a ‘Risk Management 101’ guide that gives Warranty Leaders a first-hand look at this complex discipline

NORWALK, Conn. /ScoopCloud/ -- After, Inc. a pioneer in the Warranty Services industry, has provided innovative warranty marketing, analytics, and program management solutions to top-tier manufacturing clients since 2005. In delivering program management solutions, After, Inc. found that few manufacturers understand Risk Management - yet it can be one of the most impactful aspects of Warranty Programs. So, After, Inc. prepared this guide to share the basics of the discipline, as there is nothing like it available in the industry today.

After, Inc.'s EVP, Paul Swenson, a highly respected veteran in the Warranty Services industry, helped develop this guide. "A lot of manufacturers and retailers 'don't know what they don't know' about available warranty risk structures and the true costs of risk transfer," said Swenson.

"Frequently, risk oversight is outsourced to companies that use old-school actuarial methods which don't forecast claims or reserves accurately - nor provide the business intelligence needed to optimize and expand the warranty programs. This leads to untapped opportunities that they may never discover or, often worse, unwarranted rate increases that have negative impacts on their programs and the ability to deliver a great customer experience. This guide is designed to give Warranty leaders and their teams a much-needed introduction to the basic concepts of Risk Management - and the impact that inaccurate claims forecasts can have on their profitability."

This "Risk Management 101" guide covers:

* Section 1 - the key components and definitions in Risk Management.

* Section 2 - types of risk structures and the pros/cons of each.

* Section 3 - how to accurately estimate losses and how errors can impact program profits.

* Section 4 - a case study on how After helped Polaris - a long-time client - develop a risk roadmap that led from a completely outsourced risk management structure to creating its own warranty company.

About After, Inc.

After, Inc. ( http://www.afterinc.com/ ) is a pioneer in the warranty business - providing product registration, marketing, analytics, and program administration to warranty organizations across a wide range of industries. Founded in 2005, After has over 15 years of experience delivering innovative warranty offerings to manufacturing clients. After, Inc. partners with some of the world's top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue/profit opportunities. Headquartered in Norwalk, Connecticut, and with offices in New York City, After, Inc. is part of the EPIC Insurance Group, an innovative retail property and casualty and employee benefits insurance brokerage and consulting firm with 3,600 employees across the United States.

MEDIA CONTACT
Danielle Grusso
203-254-5302
dgrusso@afterinc.com

After, Inc. a pioneer in the Warranty Services industry, has provided innovative warranty marketing, analytics, and program management solutions to top-tier manufacturing clients since 2005. In delivering program management solutions, After, Inc. found that few manufacturers understand Risk Management.

Related link: http://afterinc.com/

After, Inc. to Share Predictive Analytics Insights at the 2020 Field Service Medical Conference

NORWALK, Conn. /ScoopCloud/ -- After, Inc., the global leader in Warranty Analytics Solutions since 2005, announced today that it will be a major participant and sponsor at the Field Service Medical Conference in San Diego, California on February 24-26, 2020.

The conference brings together over 500 senior level service executives from the Medical Device Field Service community to share best practices and discover the latest topics and trends guiding the future of the industry.

After, Inc.'s SVP of Business Development, Dan Hulkower, will be speaking at the conference on the subject of "Leveraging Predictive Analytics to Optimize Field Service Performance and Customer Experience." To see a list of all the speakers as well as a full agenda, you can visit the Field Service Medical Conference site at https://fieldservicemd.wbresearch.com/.

Last year at this event, After, Inc. announced its launch of a suite of optimization solutions, specifically designed for the Field Service Medical industry.

CEO, Nate Baldwin, describes their new product suite: "Our set of predictive analytics solutions for Field Services organizations is changing the game. Our clients are now able to identify the major cost drivers in their businesses and accurately predict equipment failures. Our models help them be proactive and develop strategies to address equipment breakdowns before they happen, leading to higher levels of customer satisfaction and loyalty."

If you plan to be at the event, stop by the After, Inc. Booth (#101) to meet their senior executives and discuss how their Field Services Optimization Solutions can help your organization solve its current business challenges.

About After, Inc.

After, Inc. (http://afterinc.com/) is a global leader in the Warranty Services industry, providing predictive analytics, data-driven marketing strategies, reporting and program administration to some of the world's top brands. After helps manufacturers transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue / profit opportunities.

Headquartered in Norwalk, Connecticut. and with offices in New York City, After, Inc. is part of EPIC Portfolio Group, a unique and innovative retail property and casualty and employee benefits insurance brokerage and consulting firm with over 2,600 employees across the United States.

*LOGO link for media: https://www.Send2Press.com/300dpi/18-1030s2p-after-inc-300dpi.jpg

After, Inc., the global leader in Warranty Analytics Solutions since 2005, announced today that it will be a major participant and sponsor at the Field Service Medical Conference in San Diego, California on February 24-26, 2020.

Related link: http://afterinc.com/

After, Inc. to Sponsor and Speak at 10th Annual Extended Warranty and Service Contract Innovations Conference in Nashville

NORWALK, Conn. /ScoopCloud/ -- After, Inc., a leader Warranty Analytics Solutions since 2005, will sponsor the Extended Warranty and Service Contract Innovations Conference in Nashville, TN on September 18-20, 2019. The company also announced today that it will join a panel discussing how to "Tailor Your Message to Different Market Segments," alongside industry giants like General Motors and Electrolux.

"After, Inc. began working with large manufacturers 15 years ago to build and optimize their warranty programs. We were one of the first companies to succeed in Warranty Analytics, building custom models for our clients to predict everything from which engine part would have quality and reliability issues, to which customers would be most likely to purchase their extended warranty products," says Dan Hulkower, SVP of Business Development for After, Inc.

"I am especially excited about this panel, to share insights from recent research we did with Starr Insurance on Millennials and their attitudes towards Extended Warranties," Hulkower added.

A summary of the research can be found here on the After, Inc. blog: http://afterinc.com/inc-starr-companies-shed-light-millennials-purchase-perceive-extended-service-contracts/

After, Inc. will also have a booth at the conference. If you plan on attending, please visit After, Inc. at Booth #6.

About After, Inc.

After, Inc. ( http://www.afterinc.com/ ) is a global leader in the warranty services industry. Its predictive analytics, data-driven marketing strategies, reporting and program administration are second to none. After, Inc. partners with some of the world's top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue / profit opportunities. Headquartered in Norwalk, Conn. with offices in New York City, After, Inc. is part of the EPIC Holdings family of companies, which also includes EPIC Insurance Brokers & Consultants and PowerGuard Specialty Insurance Services.

*LOGO link for media: https://www.Send2Press.com/300dpi/18-1030s2p-after-inc-300dpi.jpg

After, Inc., a leader Warranty Analytics Solutions since 2005, will sponsor the Extended Warranty and Service Contract Innovations Conference in Nashville, TN on September 18-20, 2019. The company also announced today that it will join a panel discussing how to "Tailor Your Message to Different Market Segments," alongside industry giants like General Motors and Electrolux.

Related link: http://afterinc.com/

After, Inc. Announces Publication of ‘First of its Kind’ Study of Millennials and Extended Service Plans (ESPs)

NORWALK, Conn. /ScoopCloud/ -- In December 2018, After, Inc. launched its "Millennials and Extended Service Plans" study, to investigate the attitudes and behavior of Millennials regarding manufacturers' product warranties and Extended Service Plans (ESPs).

The After, Inc. study surveyed 500 Millennials age 22-37 who had purchased new products in the last six months across five categories: smartphones, tablets, laptops/desktops, printers and digital cameras. Participants were segmented by gender, household income, personal vs. business usage, where they bought the products, and whether or not they purchased an Extended Service Plan.

Some key findings of the After, Inc. study include:

1. ESP attach rates were higher among men, higher income households (except smartphones where income is not a factor) and business vs. personal users.
2. The highest ESP attach rate was with digital and video cameras (76%). Less than half of Millennials purchased ESPs in the other categories.
3. The higher the device cost, the higher the ESP attach rate.
4. Millennials want to learn about ESP benefits and cost before or at time of purchase.
5. The primary reasons Millennials purchase ESPs is "to extend product life", "peace of mind" and "high repair/replacement cost".
6. Reasons for not purchasing include "manufacturer warranty is enough" and "not a good value".
7. Millennials are highly influenced by reviews from customers and friends.

Based on their research, After, Inc. has three recommendations for ESP providers:

1. Consider offering multiple ESP plans: a) less coverage for a lower price, which may encourage more price elastic Millennial buyers, and b) separate plans for personal vs. business, with lighter personal coverage and more robust small business coverage.
2. Highlight your ESP offerings and benefits on your website so Millennials can conduct research before they purchase.
3. Encourage product reviews on the Internet - incorporate into your ESP solutions page, social media, Amazon website, or other retailers' websites. Make sure to monitor reviews and respond to create a two-way dialogue.

To request a complete copy of the study results, contact Dan Hulkower, SVP Business Development, After, Inc. at dhulkower@afterinc.com.

Find additional insights on the After, Inc. blog: http://afterinc.com/news-archive/.

About After, Inc.

After, Inc. ( http://www.afterinc.com/ ) is a global leader in the warranty services industry. Its predictive analytics, data-driven marketing strategies, reporting and program administration are second to none.

After, Inc. has partnered with some of the world's top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue / profit opportunities.

Headquartered in Norwalk, Conn. with offices in New York City, After, Inc. is part of the EPIC Holdings family of companies, which also includes EPIC Insurance Brokers & Consultants and PowerGuard Specialty Insurance Services.

In December 2018, After, Inc. launched its "Millennials and Extended Service Plans" study, to investigate the attitudes and behavior of Millennials regarding manufacturers' product warranties and Extended Service Plans (ESPs).

Related link: http://afterinc.com/

After, Inc. to showcase its latest predictive analytics solutions at the Field Service Medical Conference on Feb. 25-27, 2019

NORWALK, Conn. /ScoopCloud/ -- After, Inc., the global leader Warranty Analytics Solutions since 2005, will be a major participant in the Field Service Medical Conference on February 25-27, 2019. The company announced today that it plans to introduce a powerful suite of optimization solutions at the conference, designed specifically for Medical Device & Medical Equipment manufacturers, to help reduce the costs and customer satisfaction impacts of unplanned service repairs.

"Given their size and scope, Field Services organizations are continually challenged to optimize their service network performance. Our new suite of solutions can help," says Nate Baldwin, CEO of After, Inc.

"After, Inc. specializes in warranty analytics - gathering, integrating and analyzing large structured and unstructured warranty data sets, and developing models to forecast parts failures and equipment breakdowns before they happen. Our solutions have saved our manufacturing clients millions in parts and labor costs, while dramatically improving customer satisfaction and loyalty. Our latest suite of optimization solutions for Field Service Medical organizations will be a game changer."

After, Inc. is one of the key sponsors of the Field Services Medical Conference, with senior leaders of business development and data analytics attending to showcase their new suite of services.

If you plan on attending the conference, please visit After, Inc. in Booth 15.

About After, Inc.:

After, Inc. (afterinc.com) is a global leader in the warranty services industry. Its predictive analytics, data-driven marketing strategies, reporting and program administration are second to none. After, Inc. partners with some of the world's top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue / profit opportunities.

Headquartered in Norwalk, Conn. with offices in New York City, After, Inc. is part of the EPIC Holdings family of companies, which also includes EPIC Insurance Brokers & Consultants and PowerGuard Specialty Insurance Services.

Learn more about After, Inc. at: http://afterinc.com/

Learn more about the event at: https://fieldservicemd.wbresearch.com/

After, Inc., the global leader Warranty Analytics Solutions since 2005, will be a major participant in the Field Service Medical Conference on February 25-27, 2019. The company announced today that it plans to introduce a powerful suite of optimization solutions at the conference, designed specifically for Medical Device & Medical Equipment manufacturers.

Related link: http://afterinc.com/

After Inc. Releases Warranty Analytics 2.0 White Paper

NORWALK, Conn. /ScoopCloud/ -- After, Inc., the global leader in Warranty 2.0 solutions, announced today that it has just released its latest research on the warranty analytics industry. After, Inc.'s white paper, "Warranty Analytics 2.0 - Addressing the Gaps in Current Software Solutions," provides an analysis of the warranty services market, outlines the differences between warranty management and warranty analytics software, and offers an alternative - Warranty Analytics 2.0 - to address the limitations in current data analytics solutions.

While self-service analytical software packages contain some functionality for data prep, querying, exploration and visualization, there can be material limitations post-implementation. Problems arise when there is a lack of internal technical/analytical resources to correct data errors in real time.

After, Inc.'s Warranty Analytics 2.0 solution combine warranty-specific data visualization platforms with outsourced and highly trained warranty data analysts in an analytics-as-a service business model to ensure that the data being uploaded and the results being generated are complete and accurate.

To download a copy of the "Warranty Analytics 2.0 - Addressing the Gaps in Current Software Solutions" white paper, click here: http://afterinc.com/warranty-analytics-2-0/

Or, visit After, Inc.'s website at: http://afterinc.com/.

About After, Inc.:

After, Inc. (afterinc.com) is a global leader in the warranty services industry. Its predictive analytics, data-driven marketing strategies, reporting and program administration are second to none. After, Inc. partners with some of the world's top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue / profit opportunities.

Headquartered in Norwalk, Conn. with offices in New York City, After, Inc. is part of the EPIC Holdings family of companies, which also includes EPIC Insurance Brokers & Consultants and PowerGuard Specialty Insurance Services.

After, Inc., the global leader in Warranty 2.0 solutions, announced today that it has just released its latest research on the warranty analytics industry. After, Inc.'s white paper, "Warranty Analytics 2.0 - Addressing the Gaps in Current Software Solutions," provides an analysis of the warranty services market, outlines the differences between warranty management and warranty analytics software.

Related link: http://afterinc.com/