Tag Archives: Mortgage QC

ACES Quality Management Launches ACES Intelligence™, Redefining Mortgage and Financial Services Quality Control with AI

DENVER, Colo., Sept. 24, 2025 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the launch of ACES Intelligence, the industry’s first and only AI-powered features for quality control (QC). ACES Intelligence helps ACES customers improve quality, speed and efficiency by enhancing loan reviews, selection and compliance.

Image caption: ACES Quality Management.

ACES Intelligence empowers users to write exceptions, build loan selection queries in plain English, and summarize audits in seconds, dramatically cutting exception writing time. Key capabilities include:

Executive Summaries: Instantly generate narratives that outline selection methods, defect statistics and key findings, delivering actionable insights in seconds.
Criteria Builder (natural language processing): Generate advanced loan selection criteria faster by describing filters in plain English—skipping tedious clicks.
Exception Comment Summaries: Access a roll up view of exceptions found in an audit and generate summaries of findings noted in comments.
PII Detection: Automatically identify sensitive information such as Social Security and credit card numbers, reducing the risk of exposure.
Writing Assistant and Comment Analysis: Ensure professional writing and regulatory citation, improving clarity and accuracy with a single click.

“ACES Intelligence is redefining how the financial services industry approaches compliance and risk management,” said Trevor Gauthier, chief executive officer of ACES Quality Management. “By combining AI-driven technology with our proven QC platform, we are giving institutions the tools they need to work smarter, respond faster and stay ahead of regulatory demands.”

Early users report measurable time savings from ACES Intelligence. The quality control team at Georgia’s Own Credit Union said the tool reduces review time by “countless minutes” per loan, equating to hours saved on a full audit. The institution credited the platform’s Writing Assistant, real-time Executive Summaries and natural language processing–driven Criteria Builder with streamlining quality control and improving communication clarity.

“ACES Intelligence saves us hours on audits and delivers faster insights, making our work easier, more accurate and more focused on high-value tasks,” said Emilee Rada, director of lending operations at Georgia’s Own Credit Union.

Compliance consultants also see the benefits of ACES Intelligence in day-to-day audit management.

“Implementing ACES Intelligence into our workflow has been a game-changer. It saves my management staff time by streamlining the process of rewriting findings and analyzing audits, allowing them to dedicate more attention to clients,” said Todd Krell, partner at CrossCheck Compliance LLC. “The efficiency ACES Intelligence brings has noticeably improved our overall productivity and better equips us to serve our clients.”

Together, these early results highlight how ACES Intelligence is helping both lenders and compliance partners streamline audits and strengthen quality control.

For more information about ACES Intelligence, visit www.acesintelligence.com.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

Over 70% of the top 20 independent mortgage lenders;
7 of the top 10 loan servicers;
11 of the top 30 banks; and
3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, ACES Flexible Audit Technology® gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

NEWS SOURCE: ACES Quality Management

This press release was issued on behalf of the news source (ACES Quality Management), who is solely responsible for its accuracy, by Send2Press Newswire. Image, if any, was provided by the news source and not this website or the wire service. Information is believed accurate, as provided by the news source, but is not guaranteed.

To view the original story, visit: https://www.send2press.com/wire/aces-quality-management-launches-aces-intelligence-redefining-mortgage-and-financial-services-quality-control-with-ai/

ACES Increases Financial Services QC Audit Volume by 15% in 2024, Expands New Client Acquisition by 66%

DENVER, Colo., Jan. 14, 2025 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has sought to support its customers through turbulent market conditions by providing critical technology innovations to its quality control audit suite. The critical enhancements ACES made throughout the year helped support a 15% year-over-year increase in quality control audits conducted across its customer base and achieved 66% growth in new client acquisition.

Image caption: ACES Quality Management.

In 2024, ACES:

Conducted more than 8.8 million quality-focused audits.
Made over 23,000 changes to the ACES Managed Questionnaires, representing a 153% increase over the previous year.
Reviewed 237 regulatory publications.
Added 454 articles to its free Compliance NewsHub, a boost of about 10% over the number published in 2023, along with publishing over 138 calendar items.
Awarded 60 clients official recognition for successfully completing the Certified ACES Administrator (CAA) Program.
Continued to deliver its free Mortgage QC Industry Trends Reports and QC Now webinars to keep financial professionals informed on the latest industry regulatory, compliance and defect trends.

Also in 2024, ACES migrated to a new cloud-based Data Import Tool. Now, customers can seamlessly import data into ACES with a wide range of file options. Additionally, ACES introduced a new feature that allows customers to customize their data retention policies, streamlining compliance and data management to meet industry standards. ACES’ latest product innovation, ACES DATABRIDGE, lets customers use ACES Audit data to support reporting goals, configuring and exporting data to access exactly what they need, when they need it.

To support reverification processes, ACES expanded its library of vendor integrations, adding more sources to reduce manual intervention and boost efficiency. The ACES team rounded out the year by extending state regulatory coverage in mortgage servicing and origination, adding over 2,000 new regulatory test questions to support compliance at the state level.

Other key product releases and enhancements include:

Partnerships with Digilytics, Infrrd and Xactus.
The ACES Call Monitoring Audit Pack for mortgage servicing.
The ACES Deposit Audit Pack to assist financial institutions with meeting the deposit account monitoring requirements from the Federal Deposit Insurance Corporation (FDIC) and other prudential regulators.

“As we step into 2025, I’m thrilled to reflect on the remarkable year of innovation ACES has had,” said ACES CEO Trevor Gauthier. “Though the outlook is uncertain and difficult to predict, prioritizing loan quality and risk management will help lenders bolster profits and reduce scrutiny. With the enhancements and tools we developed in 2024, ACES will be there to support our customers’ compliance goals and quality standards even in turbulent markets.”

ACES added over 20 top lenders including one of the largest banks in the U.S., top 10 credit unions and national service providers. Specifically, ACES expanded its credit union network with the addition of 10 institutions, such as Arizona Financial Credit Union, Lake Michigan Credit Union, and State Employees Credit Union of North Carolina.

Additional 2024 achievements for ACES include:

A decade of recognition as a HousingWire Tech100
Named one of the 2024 Best Places to Work in Financial Technology by both American Banker and the Denver Post.
EVP of Compliance Amanda Phillips named a HousingWire Insider for her operational leadership and expertise.
Speaking engagements for ACES subject matter experts at industry conferences, including ACUMA, America’s Credit Union Lending Conference, MBA Risk Management and MBA Servicing.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

70% of the top 20 independent mortgage lenders;
7 of the top 10 loan servicers;
11 of the top 30 banks; and
3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

NEWS SOURCE: ACES Quality Management

To view the original story, visit: https://www.send2press.com/wire/aces-increases-financial-services-qc-audit-volume-by-15-in-2024-expands-new-client-acquisition-by-66/

ACES Quality Management Executive Vice President of Compliance, Amanda Phillips, Selected to Speak at 2024 ACUMA Annual Conference

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced its Executive Vice President of Compliance Amanda Phillips will be speaking at the American Credit Union Mortgage Association (ACUMA) Annual Conference taking place September 29 through October 2, 2024 at the Bellagio Hotel & Casino in Las Vegas, Nevada.

Phillips will be a panelist in the session, "Track 4: Don't Let Disaster Spell Disaster!," on Wednesday, September 30, at 2:30 p.m. This breakout session will provide strategies for preparing for disaster and climate risks. Phillips will be joined by representatives from Michael Christians Consulting, LLC., Polygon Research, Inc. and Union Home Mortgage. Phillips will speak again the following day, October 1 in the session "Track 2: Examining Examination Trends" beginning at 3:45 p.m.

"We're pleased to be the go-to resource for credit unions to stay current on best practices and changes in compliance requirements. This year's ACUMA attendees will undoubtedly gain a lot of value," said ACES CEO Trevor Gauthier. "Mandy brings a wealth of knowledge and will provide attendees with valuable insights on how to protect the integrity of their member services through comprehensive quality control practices."

Phillips has two decades of experience in the financial services industry, including holding executive roles in legal and regulatory compliance. Prior to joining ACES Quality Management, Phillips was with the law firm Ballard Spahr, LLP, where she advised clients on federal and state regulatory requirements governing mortgage lending, including business processes and practices, software, and mortgage documents.

Visit team ACES at Kiosk 31 to learn how your credit union can leverage a single platform to obtain a holistic view of loan quality, apply compliant checklists, and gain valuable quality insights across both deposit account opening, consumer, and mortgage lending channels. To set up a meeting in advance, email us at sales@acesquality.com.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* Over 70% of the top 20 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions

Unlike other quality control platforms, ACES Flexible Audit Technology gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on I.T. or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced its Executive Vice President of Compliance Amanda Phillips will be speaking at the American Credit Union Mortgage Association (ACUMA) Annual Conference taking place September 29 through October 2, 2024 at the Bellagio Hotel & Casino in Las Vegas.

Related link: https://www.acesquality.com/

ACES Quality Management Partners with Digilytics, Provider of AI-Powered Document Indexing, Categorization for QC Reviews

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Digilytics to provide ACES users access to Revel, an advanced optical character recognition (OCR) technology powered by artificial intelligence (AI) and machine learning (ML). Digilytics' technology helps streamline quality control (QC) reviews conducted using ACES Quality Management & Control software by automating document indexing and categorization to ensure loan files selected for review are accurate and complete.

"AI and ML hold the transformative potential to revolutionize the landscape of mortgage lending as we know it. At ACES, we are excited about the prospect of empowering our users with the ability to harness these cutting-edge innovations, thereby elevating the efficiency of their QC reviews and ultimately enhancing loan quality," said ACES CEO Trevor Gauthier. "Recognizing the role that document indexing and categorization play in streamlining the QC review process, it became imperative for ACES to collaborate with a company like Digilytics. Not only does Digilytics boast a proven track record of success, but they have also demonstrated a commitment to the continuous modernization of their technology."

Digilytics' Revel OCR platform enhances loan review and QC from origination to post-closing review by enabling lenders to perform loan reviews more efficiently. Using AI to index large loan packages and extract data, Revel improves reviewers' speed and accuracy, allowing them to give more attention to exceptions as they move through their reviews inside the ACES platform.

"Digilytics' technology paired with ACES Flexible Audit Technology® will revolutionize the way quality control professionals approach document processing," said Larry Fried, Country Head of the USA division at Digilytics. "Our advanced AI algorithms streamline workflows, increase productivity, and minimize the need for manual intervention, ultimately delivering unparalleled value to our mutual clients. This partnership marks a significant stride towards fostering a more streamlined, tech-driven approach within the mortgage lending industry, ultimately benefiting both lenders and borrowers alike."

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About Digilytics

Founded by Arindom Basu, the leadership of Digilytics is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, Digilytics Revel is built on cutting-edge AI technology, developed specifically for mortgages, is highly adaptable to process loan documents in real time with precision and at scale. Digilytics AI is headquartered in London, with presence across the USA & India.

For more info visit: https://digilytics.ai/US/ or follow us on LinkedIn | Twitter

Call on: 1-888-434-4459 | Email us at: ask@digilytics.ai

Digilytics™ Revel is a trademark of Digilytics AI. All other trademarks cited herein are the property of their respective owners.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Digilytics to provide ACES users access to Revel, an advanced optical character recognition (OCR) technology powered by artificial intelligence (AI) and machine learning (ML).

Related link: https://www.acesquality.com/

ACES Quality Management Partners with Infrrd to Provide AI-Powered Intelligent Mortgage Document Processing

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Infrrd to provide ACES users access to intelligent document processing. When used in conjunction with ACES Quality Management & Control software, Infrrd's technology helps lenders improve the efficiency of their quality control (QC) reviews by indexing, categorizing and reviewing the accuracy of loan file documents prior to review.

"We're thrilled at the opportunity to empower our users with the capability to leverage state-of-the-art innovations like Infrrd that lead to improved efficiency in QC reviews and, ultimately, enhanced loan quality," said ACES CEO Trevor Gauthier. "Infrrd as an ACES ENGAGE sponsor is fitting, as our event focuses on empowering QC professionals to get the most out of our platform and partners. We look forward to seeing everyone in Arizona, May 19-21."

Infrrd assists mortgage companies in safely adopting artificial intelligence (AI) across various facets of the mortgage process. With a focus on research, innovation and customer-centric automation technology, Infrrd has launched a new platform designed to streamline pre-close and post-close auditing processes. Key functionalities of Infrrd's QC tool include:

* Process loan packages for mortgage QC process

* Classification, Stacking and Extraction of key data points from the loan package

* Config-driven detection and tracking of missing loan documents

* Automated detection of data discrepancies across all loan documents and electronic files

* CD Balancer for comparing data between Lender CD, Title CD, and loan origination system (LOS)

* Complete audit trail of user and imported data updates

"We are eager to collaborate with ACES to deliver AI-powered solutions that address critical challenges in mortgage document processing and help deliver first-mover advantage for all AI trailblazers in the mortgage industry," said Amit Jnagal, CEO of Infrrd. "Our new QC solution offers unparalleled capabilities to streamline auditing processes and ensure compliance, enabling mortgage companies to enhance operational efficiency and mitigate compliance risks."

To learn more about ACES ENGAGE, visit https://www.acesquality.com/aces-engage-2024

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About Infrrd

Infrrd is a pioneering provider of AI-driven document processing solutions, offering innovative technology to automate and streamline document-centric processes for mortgage companies. Infrrd's scalable solutions leverage advanced AI algorithms to deliver unmatched data accuracy and efficiency.

For more information about the partnership between ACES and Infrrd, please visit www.infrrd.ai.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Infrrd to provide ACES users access to intelligent document processing. When used in conjunction with ACES Quality Management & Control software, Infrrd's technology helps lenders improve the efficiency of their quality control (QC) reviews by indexing, categorizing and reviewing the accuracy of loan file documents prior to review.

Related link: https://www.acesquality.com/

ACES Audit Volume Increases 24%, Hits Record High in 2023

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that, despite challenging mortgage market conditions, the company maintained a record growth path achieved over the last few years by adding more than a dozen of the leading lenders in the U.S. to its client roster in 2023. Combined with many longtime, quality-conscious customers, this growth resulted in a 24% increase in audit volume totaling more than 7.7 million audits across hundreds of millions of dollars of real estate transactions. New logos added to the ACES portfolio include a top-five credit union, one of the largest homebuilders in the country, a large national outsourcer, the largest bank in Pennsylvania and a state housing finance authority.

From a technology perspective, one of the company's most significant accomplishments in 2023 was the official launch of ACES PROTECT, a suite of automated regulatory compliance tests designed to reduce audit time and enhance oversight by incorporating automatic compliance testing into the overall quality control (QC) auditing environment. ACES also introduced several enhancements to its free Compliance NewsHub weekly newsletter and website, enabling users to filter the events calendar and recent news for easier navigation. The company also published nearly 460 articles and over 160 calendar items to the Compliance NewsHub, thus helping financial services QC, compliance and risk professionals stay current on the latest regulatory and investor requirements.

"2023 continued to be a challenging year for mortgage and financial services professionals; however, the downward trend in critical defect rates over the last few quarters of the year, as shown in our quarterly Mortgage QC Industry Trends Report, indicates that lenders and financial institutions are taking QC seriously," ACES CEO Trevor Gauthier said. "While the outlook for 2024 is more favorable, lenders and financial institutions must continue to prioritize loan quality and risk mitigation to ensure they can enjoy the spoils of a more fruitful lending environment. As always, ACES remains a steadfast partner in helping lending organizations maintain compliance and preserve the integrity of their originations and operations."

ACES initiatives contribute to keeping tens of thousands of financial professionals informed about the latest defect trends in the industry. Additional 2023 achievements for ACES include:

* President and Chief Operating Officer Phillip McCall's selection as a HW Vanguard award winner by HousingWire magazine;

* An expanded partnership program with ActiveComply;

* Inclusion in HousingWire's annual TECH100 awards program for the ninth consecutive year;

* CEO Trevor Gauthier's selection as an "Industry Titan" by National Mortgage Professional (NMP) magazine;

* Recognition by The Denver Post in its "Top Workplaces 2023" list and

* Being named one of the 2023 Best Places to Work in Financial Technology by Arizent and Best Companies Group.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that, despite challenging mortgage market conditions, the company maintained a record growth path achieved over the last few years by adding more than a dozen of the leading lenders in the U.S. to its client roster in 2023.

Related link: https://www.acesquality.com/

ACES Quality Management unveils ACES PROTECT® mortgage compliance testing module

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announces the addition of ACES PROTECT, a suite of automated regulatory compliance tests, to its flagship ACES Quality Management & Control® quality control (QC) auditing platform. ACES PROTECT enables lenders to reduce audit time and improve oversight by incorporating automatic compliance testing into their overall QC auditing environment.

"Given the nature of originations right now, calculation errors and other compliance missteps are even more costly," said ACES CEO Trevor Gauthier. "ACES PROTECT gives our clients an added layer of compliance protection that is seamless and cost-effective, enabling them to significantly increase audit productivity while still independently validating loan eligibility calculations."

Through ACES PROTECT, ACES users can easily access a suite of compliance checks within the ACES platform, including certification of loan estimate/closing disclosure calculations, high-cost mortgage and high-price mortgage loan testing, TRID fee tolerance, Qualified Mortgage (QM) tests and other critical compliance tests. ACES users can quickly and easily run compliance tests without leaving the system and automate tasks and exceptions for any alerts, significantly increasing audit productivity. ACES PROTECT provides complete visibility into its calculations via detailed loan-level reporting that clearly communicates a loan's compliance status. Users can select and pay for only the tests they need and automate tasks and exceptions for any alerts to control costs while increasing productivity and ensuring compliance.

"ACES PROTECT has allowed us to automate several of our manual fee compliance tests using a fully supported application, giving us greater efficiency, improved accuracy and better reporting," said Anthony DeAngelo, Director of Sourcing and Procurement for USAA's Managed Services department. "With ACES PROTECT, we're able to test using the parameters we set in ACES PROTECT and, if needed, change them on the fly. All of this gives us improved confidence when sharing our results with management, auditors and regulators."

To learn more, contact your ACES representative or request an ACES PROTECT demo at https://www.acesquality.com/demo.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 2 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announces the addition of ACES PROTECT, a suite of automated regulatory compliance tests, to its flagship ACES Quality Management & Control® quality control (QC) auditing platform.

Related link: https://www.acesquality.com/

ACES Quality Management Upgrades ACES CONNECT® to Enhance Communication, Collaboration on Quality Control Findings

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has enhanced its proprietary ACES CONNECT portal to extend its flexibility and user control capabilities. This enhancement allows ACES administrators to create custom user roles and assign permissions for those roles to fit the needs of their organization. Users can build roles based on granular permissions related to the loan and exception communication process, thus simplifying group management and settings within the portal through the ACES Quality Management & Control® software platform.

"Our commitment to improving loan quality through our industry-leading technology and exemplary customer service is never satisfied. We continuously keep our ears open and our noses to the grindstone to ensure we're constantly delivering the tools and the knowledge our clients need to support their quality control programs, regardless of whether those efforts are managed internally or externally," said CEO Trevor Gauthier. "This enhancement was a direct result of listening to our clients' needs and making the necessary advancements to our technology to improve communication and collaboration on QC activities."

Launched in May 2022, ACES CONNECT provides enhanced productivity and boosts collaboration in resolving loan defects, requesting or supplying additional documentation, answering questions and concerns and tracking communications within the organization and externally with third parties. Through the portal, users can self-remediate audit findings, access reporting and trending data, review audit documents and manage corrective action plans in coordination with their organization's risk department. In addition, ACES CONNECT provides users with access to the ACES QC reporting to provide easy-to-view reporting for senior management along with any designated third parties. To learn more about ACES CONNECT, request a demo.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has enhanced its proprietary ACES CONNECT portal to extend its flexibility and user control capabilities. This enhancement allows ACES administrators to create custom user roles and assign permissions for those roles to fit the needs of their organization.

Related link: https://www.acesquality.com/

Mortgage Servicing Start-Up Valon Selects ACES Quality Management & Control to Drive QC Operations

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that mortgage lending and servicing start-up Valon has selected ACES' flagship audit platform ACES Quality Management & Control® Software to support the company's mortgage servicing quality control (QC) audits, completing implementation within 28 business days.

"What's unique about Valon is we're both a tech company and a mortgage servicer. We've grown tremendously since our inception in 2019 and are projecting additional growth of 150% this year. As we scale internal operations to keep pace with that growth, having strong controls in place is extremely important to ensure we're operating compliantly and responsibly," said Christi Weber, Senior Director, Operations Enablement and Quality at Valon. "We identified ACES as one of the key leaders in the mortgage QC space and a partner that could help us implement a robust quality program that could keep up with a much larger book of business."

"With the platform's extensive compliance coverage at all levels and the fact that ACES is constantly optimizing the platform and monitoring the compliance landscape, we knew we could derive a ton of value from the system in a very short period," Weber added. "We're a very data-focused company, and ACES provides us with a wealth of data that we can analyze to look for trends and see how those affect certain subsets of our portfolio."

"Compliance and quality control automation are vital contributors to the success of today's mortgage companies. We've built ACES to enable businesses to swiftly meet mortgage compliance requirements and navigate changes while providing powerful business insights," said ACES CEO Trevor Gauthier. "Tech-forward companies like Valon are realizing the value of investing in quality control and risk management tools from the outset and, thus, setting themselves up for long-term success."

About Valon:

Valon is a residential mortgage servicer and lender on a mission to empower every homeowner with ease, security, and financial know-how. Valon is focused on creating a new homeownership experience through its mortgage servicing tools, lending products, and team of experts. For more information, visit https://valon.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that mortgage lending and servicing start-up Valon has selected ACES' flagship audit platform ACES Quality Management & Control® Software to support the company's mortgage servicing quality control (QC) audits, completing implementation within 28 business days.

Related link: https://www.acesquality.com/

MCTlive! Lock Volume Indices: August 2022 Data

SAN DIEGO, Calif. /ScoopCloud/ -- MCT®, the leader in capital markets software and services supporting more lenders with hedging and pipeline management solutions than any other single provider, is pleased to present the MCTlive! Lock Volume Indices for August 2022. MCT Data represents a balanced cross section of several hundred lenders among retail, correspondent, wholesale, and consumer direct channels. A broad-based view of the entire market provides a more accurate picture of mortgage originations versus indices that are influenced by mega lenders. The August MCTlive! Lock Volume Indices is broken out by transaction type: purchase, rate/term refinance, and cash out refinance.

August MCTlive! Lock Volume Indices show that year-over-year total lock volume (-53.0 percent) continues to drop, as expected, when compared to the white-hot summer of 2021. After the month-over-month rate/term refinance lock figure increased 11 percent in August due to a slight drop in mortgage rates, the index was down 46 percent in August. Total mortgage rate locks by dollar volume decreased 28.5 percent in August, with purchase locks declining 27.8 percent month-over-month and 23.4 percent from a year ago. Cash-out refinances are down 5.3 percent month-over-month. From one year ago, cash-out refinance volume is down 80.0 percent, while rate/term refinance volume has dropped 95.2 percent. Please note that loan sizes were up 8.3 percent over the past year, with the average loan amount increasing from $291k to $315k.

It is important to note that MCT's rate lock activity indices are based on actual dollar volume of locked loans, not number of applications. Especially in a tight purchase market, MCT believes its methodology (using actual loans locked vs. applications) is a more reliable metric. There is a higher likelihood of having multiple applications per funded loan, and prequals do not convert at as high of a rate in the current market as has historically been the case - especially when applications are counted at the early stage of entering a property address.

INDEX VALUES TO END AUGUST AS A PERCENTAGE BENCHMARKED TO THE START OF THE MONTH

Category | Month-Over-Month Index Value Change

Total: -28.45%

Purchase: -27.82%

Rate/Term Refinance: -28.38%

Cash Out Refinance: -46.01%

INDEX VALUE CHANGE YEAR-OVER-YEAR

Category | Year-Over-Year Index Value Change

Total: -53.02%

Purchase: -23.36%

Rate/Term Refinance: -95.16%

Cash Out Refinance: -79.99%

MCT will be publishing the MCTlive! Mortgage Lock Volume Indices monthly, intending the data to serve as an enduring informational tool for industry participants, analysts, and watchers.

About MCT:

Founded in 2001, Mortgage Capital Trading, Inc. (MCT) ® has grown from a boutique mortgage pipeline hedging firm into the industry's leading provider of fully integrated capital markets services and technology. MCT's offerings include mortgage pipeline hedging, best execution loan sales, business intelligence and analytics, outsourced lock desk solutions, MSR valuation, hedging, and bulk sales, and the world's first, truly open marketplace for loan sales. MCT supports independent mortgage bankers, depositories, credit unions, warehouse lenders, and correspondent investors of all sizes within its award-winning digital platform, MCTlive! ®. Headquartered in sunny San Diego, MCT also has offices in Healdsburg, CA, Philadelphia, PA and Texas.

For more information, visit https://mct-trading.com/ or call (619) 543-5111.

MCT®, the leader in capital markets software and services supporting more lenders with hedging and pipeline management solutions than any other single provider, is pleased to present the MCTlive! Lock Volume Indices for August 2022. MCT Data represents a balanced cross section of several hundred lenders among retail, correspondent, wholesale, and consumer direct channels.

Related link: https://mct-trading.com/

MCTlive! Lock Volume Indices: July 2022 Data

SAN DIEGO, Calif. /ScoopCloud/ -- MCT®, the leader in capital markets software and services supporting more lenders with hedging and pipeline management solutions than any other single provider, is pleased to present the MCTlive! Lock Volume Indices for July 2022. MCT Data represents a balanced cross section of several hundred lenders among retail, correspondent, wholesale, and consumer direct channels.

A broad-based view of the entire market provides a more accurate picture of mortgage originations versus indices that are influenced by mega lenders. The July MCTlive! Lock Volume Indices is broken out by transaction type: purchase, rate/term refinance, and cash out refinance.

July MCTlive! Lock Volume Indices show that year-over-year total lock volume (-46.5 percent) continues to drop, as expected, when compared to the white-hot summer of 2021. However, the month-over-month rate/term refinance lock figure is up 11 percent versus June 2022 due to the recent bond market rally. Total mortgage rate locks by dollar volume decreased 1.5 percent in July, with purchase locks also declining 1.5 percent month-over-month and 8.9 percent from a year ago. Rate/term refinances are down 11.4 percent and cash out refinances are down 5.3 percent month-over-month. From one year ago, cash out refinance volume is down 77.9 percent, while rate/term refinance volume has dropped 94.2 percent. Given rate/term refinance volume was already down 90 percent year-over-year in the June MCTlive! Lock Volume Indices, this month's drop does not change the total much. Please note that loan sizes were up 8.3 percent over the past year, with the average loan amount increasing from $291k to $315k.

It is important to note that MCT's rate lock activity indices are based on actual dollar volume of locked loans, not number of applications. Especially in a tight purchase market, MCT believes its methodology (using actual loans locked vs. applications) is a more reliable metric. There is a higher likelihood of having multiple applications per funded loan, and prequals do not convert at as high of a rate in the current market as has historically been the case - especially when applications are counted at the early stage of entering a property address.

INDEX VALUES TO END JULY AS A PERCENTAGE BENCHMARKED TO THE START OF THE MONTH

Category | Month-Over-Month Index Value Change

Total: -1.50%

Purchase: -1.50%

Rate/Term Refinance: 11.36%

Cash Out Refinance: -5.28%

INDEX VALUE CHANGE YEAR-OVER-YEAR

Category | Year-Over-Year Index Value Change

Total: -46.53%

Purchase: -8.94%

Rate/Term Refinance: -94.17%

Cash Out Refinance: -77.87%

MCT will be publishing the MCTlive! Mortgage Lock Volume Indices monthly, intending the data to serve as an enduring informational tool for industry participants, analysts, and watchers.

About MCT:

Founded in 2001, Mortgage Capital Trading, Inc. (MCT) ® has grown from a boutique mortgage pipeline hedging firm into the industry's leading provider of fully integrated capital markets services and technology. MCT's offerings include mortgage pipeline hedging, best execution loan sales, business intelligence and analytics, outsourced lock desk solutions, MSR valuation, hedging, and bulk sales, and the world's first, truly open marketplace for loan sales. MCT supports independent mortgage bankers, depositories, credit unions, warehouse lenders, and correspondent investors of all sizes within its award-winning digital platform, MCTlive! ®. Headquartered in sunny San Diego, MCT also has offices in Healdsburg, CA, Philadelphia, PA and Texas.

For more information, visit https://mct-trading.com/ or call (619) 543-5111.

MCT®, the leader in capital markets software and services supporting more lenders with hedging and pipeline management solutions than any other single provider, is pleased to present the MCTlive! Lock Volume Indices for July 2022. MCT Data represents a balanced cross section of several hundred lenders among retail, correspondent, wholesale, and consumer direct channels.

Related link: https://mct-trading.com/

Loan Quality Expert Duane Gilkison to Speak at ACES ENGAGE

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has added Duane Gilkison, senior director of loan quality at Fannie Mae, to its speaker line-up for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 23 - 25, 2022. Gilkison will speak on manufacturing quality and quality control best practices.

Gilkison has more than twenty years of banking and compliance experience. Before joining Fannie Mae, Gilkison worked at PNC Financial Services Group for more than a decade, starting as vice president of operations manager and eventually becoming senior vice president of credit risk. During his tenure at PNC, Gilkison was responsible for all operational areas of credit risk management, leading credit policy, origination quality control, servicing quality control, home equity quality control and audit management teams.

"Given the potential effects of inflation and the purchase-driven mortgage market on loan quality, Duane Gilkison's robust credit risk and loan quality compliance expertise make him an important and welcomed addition to the ACES ENGAGE agenda," ACES CEO Trevor Gauthier said. "Lenders of all stripes must be prepared to shore up their defenses to protect against fraud and defects, and with ACES ENGAGE, we want every attendee to leave with a deeper understanding of proactive quality assurance and compliance and feeling well-equipped to adjust their strategies in the pursuit of maintaining compliance, protecting loan quality and mitigating risk."

ACES ENGAGE will offer a mix of general session presentations, panel discussions and social activities. Attendees have the opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2022

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has added Duane Gilkison, senior director of loan quality at Fannie Mae, to its speaker line-up for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 23 - 25, 2022.

Related link: https://www.acesquality.com/

Maxwell Announces Launch of MaxDiligence, a Tech-Powered Due Diligence and Quality Control Service for Lenders

DENVER, Colo. /ScoopCloud/ -- Today, leading digital mortgage platform Maxwell released MaxDiligence, a new offering that provides Due Diligence and Quality Control services for its clients. The latest feature in Maxwell's suite of tools designed for community lenders, MaxDiligence is a new scalable way to gain efficiency and generate reliable results. This service uses tech-powered features alongside an experienced team of industry veterans to save lenders time and money across a wide array of asset types.

Through MaxDiligence, Maxwell can create a custom experience for any transaction type increasing efficiency, minimizing risk, and improving performance. Beyond tech-enabled features that ensure adherence to agency and government guidelines, MaxDiligence also benefits from deep industry expertise. Lenders using the service gain access to Maxwell's staff of seasoned underwriting professionals with a diverse background of loan experience.

MaxDiligence is an important addition to Maxwell's growing set of offerings that help community lenders to gain productivity throughout the lending process. Maxwell's Point of Sale technology recently surpassed $6 billion in monthly loan volume, and our Fulfillment Platform, providing onshore outsourced processing, underwriting, and closing services provides superior operational leverage for lenders. Today, the Maxwell Fulfillment Platform is one of the country's top onshore fulfillment providers. By applying technology learnings from its other features to Due Diligence and QC services, Maxwell is able to offer a more transparent, efficient, and faster process.

"The launch of MaxDiligence is a significant step towards an all-inclusive solution for our clients," said Maxwell President Brian Simons. "Maxwell continues to grow beyond a point-of-sale solutions provider, anticipating and solving the daily challenges community lenders face in the market today. Community lenders have historically been underserved in these offerings, and more recently, lenders both large and small are feeling the pressure with large backlogs in diligence services. MaxDiligence, will provide a significant value, using automation to help our clients focus on streamlining their process."

The MaxDiligence service is spearheaded by some of the industry's most tenured leadership. Sadie Gurley, a veteran with over 25 years of experience managing residential mortgage platforms and a recent addition to Maxwell, will help to head up the new offering. Alongside her is Kyle Waltz, a digital risk expert joining Maxwell from SourcePoint. Together, the MaxDiligence leadership team holds over 75 years of mortgage operational experience.

Learn more: https://himaxwell.com/maxdiligence

About Maxwell

Maxwell empowers mortgage lenders to enhance borrower experience, increase efficiency, and improve their economics by intelligently automating workflow through its digital platform and technology-powered services. Hundreds of mortgage lenders, banks, and credit unions nationwide use the Maxwell platform to serve thousands of homebuyers every day. Founded in 2015, Maxwell is a member of the Mortgage Bankers Association and is proud to be built in Denver, Colorado. Since 2017, it has been named one of the most innovative companies in real estate by HousingWire Magazine.

Learn more: https://himaxwell.com/

Today, leading digital mortgage platform Maxwell released MaxDiligence, a new offering that provides Due Diligence and Quality Control services for its clients. The latest feature in Maxwell's suite of tools designed for community lenders, MaxDiligence is a new scalable way to gain efficiency and generate reliable results.

Related link: https://himaxwell.com/

ARMCO Launches QC NOW Web Series to Support QC Professionals

DENVER, Colo. /ScoopCloud/ -- ACES Risk Management (ARMCO), the leading provider of enterprise quality management and control software for the lending industry, announced the launch of QC NOW, a web series covering current regulatory and operational changes related to quality control, compliance and risk for independent mortgage lenders, banks and credit unions.

"Now more than ever, information is power, and with so much changing so quickly in the lending and financial services landscape, it can be difficult to keep pace and stay informed," ARMCO CEO Trevor Gauthier said. "The QC NOW web series is yet another way ARMCO continues to support financial services quality control and compliance professionals by providing up-to-date information on regulatory and operational changes in an easily digestible format."

The series launches on May 28, 2020 at 11 a.m. Pacific Time (PDT) with "QC Operations in the New World - A Look Into the COVID-19 Era," hosted by ARMCO President and Chief Operating Officer Phil McCall. The webinar will cover what has changed for lenders since the start of the pandemic, the immediate and overall effects of these changes and how qc professionals can prepare for what is still to come.

Other upcoming topics for the web series include:
* How to Ensure Data Integrity with HMDA Reviews
* Mortgage QC Industry Trends - Future Outlook
* QC Reporting Essentials
* State of Servicing QC

To view the upcoming schedule and register to attend an upcoming presentation, visit https://www.armco.us/learn/webinars/qc-now.

About ARMCO

ACES Risk Management (ARMCO) is the leading provider of enterprise quality management and control software for the financial services industry. More than half of the top 50 lenders and two of the top five U.S. commercial banks rely on ACES Audit Technology(tm) to improve audit throughput and quality while controlling costs. Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ARMCO clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.armco.us or call 1-800-858-1598.

*LOGO link for media: https://www.send2press.com/300dpi/20-0401s2-armco-logo-300dpi.jpg

ACES Risk Management (ARMCO), the leading provider of enterprise quality management and control software for the lending industry, announced the launch of QC NOW, a web series covering current regulatory and operational changes related to quality control, compliance and risk for independent mortgage lenders, banks and credit unions.

Related link: https://www.armco.us/

MQMR Promotes Mabel Lee to Head of Warehouse Due Diligence, Adds Scott Weintraub to Lead Internal Audit Department

LOS ANGELES, Calif. /ScoopCloud/ -- Mortgage Quality Management and Research, LLC (MQMR) announced today that it has promoted Mabel Lee to Warehouse Due Diligence Manager and hired Scott Weintraub as Internal Audit Manager.

"One of the main reasons mortgage lenders turn to MQMR to help them address their audit, risk and compliance needs is the depth of knowledge our team possesses," said MQMR President Michael Steer. "MQMR is privileged to have two highly skilled professionals in Mabel Lee and Scott Weintraub on our team to help guide our clients through these challenging times and bridge the gap between risk and compliance."

As Warehouse Due Diligence Manager, Lee oversees MQMR's skilled team of operations risk managers, who perform due diligence reviews and special projects. Lee first joined MQMR as Internal Audit Manager in June 2018, bringing more than 30 years of experience in risk management, credit, quality control, underwriting and project standards.

Lee previously served as a Customer Account Risk Manager, Credit Risk Manager and Quality Control Manager at Fannie Mae and as a Customer Performance Analysis Supervisor and Senior Mortgage Analyst for Freddie Mac. She holds an Executive Master of Business Administration degree from Claremont Graduate University and a Bachelor of Science degree in business administration from San Francisco State University.

Having served as Chief Compliance Officer for several large mortgage lenders in both retail and wholesale mortgage lending channels, Weintraub possesses more than 20 years of experience in legal and regulatory compliance, internal audit management and organizational risk management. In his role as Internal Audit Manager, he oversees a team of experienced internal auditors, whose mission is to assist mortgage lending clients by identifying areas of operational and compliance risk.

Weintraub is a sought-after speaker and thought leader and has appeared on panels at several industry conferences, including the MBA's Regulatory Compliance and Secondary Market conferences. He holds a Juris Doctor degree from George Washington University School of Law and a Bachelor of Arts degree in political science from Stanford University.

About Mortgage Quality Management and Research, LLC

MQMR helps its clients climb higher by bridging the gap between risk and compliance through its suite of risk-related services. MQMR provides mortgage compliance consulting throughout the origination process, conducting internal audit risk assessments and ongoing internal audit support, servicing QC and subservicing oversight to master servicers, and filling the void of meeting vendor management oversight requirements. With 2,000+ operational reviews of mortgage companies, subservicers, document custodians, and vendors annually, MQMR prides itself on being the mortgage industry partner of choice for audit, risk and compliance. To learn more, visit mqmresearch.com, subsequentqc.com, and hqvendormanagement.com.

Mortgage Quality Management and Research, LLC (MQMR) announced today that it has promoted Mabel Lee to Warehouse Due Diligence Manager and hired Scott Weintraub as Internal Audit Manager.

Related link: https://www.mqmresearch.com/

ARMCO Reduces QC Turn Times with ACES’ New Parallel Workflow Capability

POMPANO BEACH, Fla. /ScoopCloud/ -- ACES Risk Management (ARMCO), the leading provider of enterprise financial risk mitigation solutions, has announced several product enhancements to its auditing platform, ACES Audit Technology(TM). This upgrade introduces a new parallel workflow capability that saves time and reduces turn times while maintaining the quality of staff output. The ultimate result of this feature is faster loan delivery.

ACES' new parallel workflow increases efficiency by enabling multiple analysts to concurrently evaluate different parts of the same loan. It also automates task prioritization to assure the fastest cycle times for each loan.

"Most lenders at least attempt some level of parallel activity in their QC [quality control] workflow," said Trevor Gauthier, ARMCO's new CEO. "Our decision to enable parallel workflow was in direct response to market demand. It replaces workarounds that rely on email and spreadsheets with a fully auditable process in a 100 percent secure environment."

Other noteworthy enhancements include ACES' new auto-answer feature that uses business rules to automatically answer audit questions based on available loan data, and enhanced single sign-on that can reduce on-boarding time by 50 percent or more.

ACES' newest upgrade was introduced at the ACES Power User Summit that took place on Nov. 10-12, 2019 in Fort Lauderdale, Fla.

"ARMCO's user summits are a very important source of information for our clients and our organization," said Gauthier. "We have the opportunity to learn from one another, which enables us to create lasting solutions for our clients' most pressing needs. Client collaboration is at the heart of everything we do at ARMCO. When our clients are successful, we are successful."

About ARMCO - ACES Risk Management

Over half of the top 20 mortgage lenders in the U.S. choose ARMCO as their provider of risk management software. ARMCO's product line includes loan quality enterprise software, services, data and analytics. Its flagship product, ACES Audit Technology(TM), has set the bar for user definability in its category. It is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations outside traditional mortgage origination and servicing.

ARMCO's consultative approach to customer relationships leverages 25 years of mortgage risk intel, assuring that its clients are using the most effective risk mitigation strategies, and are using the fastest, most reliable, most efficient means for preventing risk-related loss. ARMCO distributes the ARMCO Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality.

For more information, visit http://www.armco.us/ or call 1-800-858-1598.

ACES Risk Management (ARMCO), the leading provider of enterprise financial risk mitigation solutions, has announced several product enhancements to its auditing platform, ACES Audit Technology. This upgrade introduces a new parallel workflow capability that saves time and reduces turn times while maintaining the quality of staff output. The ultimate result of this feature is faster loan delivery.

Related link: https://www.armco.us/

MQMR: FNMA Updates to Selling Guide Compels Lenders to Conduct Independent Audit Reviews of QC Process Before Year’s End

LOS ANGELES, Calif. /ScoopCloud/ -- Mortgage Quality Management and Research, LLC (MQMR) President Michael Steer reminded lenders to conduct an independent audit review of their quality control (QC) process immediately in deference to updates to "Subpart D1, Lender QC Process" of the Fannie Mae Selling Guide.

Among other changes, Fannie Mae made explicit its requirements for independently auditing QC processes, which must be included in seller/servicers' QC plan and implemented by January 1, 2020:

* The lender must have an independent audit process to ensure that its QC process and procedures are followed by the QC staff, and that assessments and conclusions are recorded and consistently applied. The findings must be accurately recorded and consistent with the defects noted in the lender's system of record.

* Results of the QC audit must be distributed to senior management. It must include an affirmative statement that no influence from other business units or bias in the QC conclusions was apparent. Management must distribute the results to the appropriate areas within the organization and an action plan must be established for remediation or changes to policies or processes, if appropriate. The lender must provide a copy of the QC audits and the audit of the QC process to Fannie Mae upon request.

"Regulators have been and are increasingly requiring lenders to build a firewall between the review/audit function and the processes and departments under said review and provide evidence that such a firewall exists. With both monetary and labor resources at a premium, this can be a tall order for a lender to achieve internally," said Steer. "Outsourcing this function to an experienced third party helps ease the financial and personnel burdens of meeting these kinds of changes, especially when given a narrow window for compliance like Fannie Mae has done here."

"Unofficially, we're also hearing that lenders that have not performed an audit of their QC function within the last two years will be cited for this oversight in their next MORA exam so lenders would be well advised to complete this audit as soon as possible," Steer said. "With January 1, 2020 right around the corner, lenders are focusing their efforts today on volume, end-of-year MERS audits, financial audits and 2020 strategic planning. Thus, it makes sense for Fannie Mae seller/servicers to partner with MQMR, the industry leader for internal audit, to perform an audit of the lenders' QC functions to meet these new requirements."

For more information on Fannie Mae's requirements for independent QC process audits, read MQMR's free compliance newsletter, "FAQ: FNMA Update - It's All About the Independence!"

About Mortgage Quality Management and Research, LLC:

MQMR helps its clients climb higher by bridging the gap between risk and compliance through its suite of risk-related services. MQMR provides mortgage compliance consulting throughout the origination process, conducting internal audit risk assessments and ongoing internal audit support, servicing QC and subservicing oversight to master servicers, and filling the void of meeting vendor management oversight requirements. With 2,000+ operational reviews of mortgage companies, subservicers, document custodians, and vendors annually, MQMR prides itself on being the mortgage industry partner of choice for audit, risk and compliance. To learn more, visit mqmresearch.com, subsequentqc.com, and hqvendormanagement.com.

Mortgage Quality Management and Research, LLC (MQMR) President Michael Steer reminded lenders to conduct an independent audit review of their quality control (QC) process immediately in deference to updates to "Subpart D1, Lender QC Process" of the Fannie Mae Selling Guide.

Related link: https://www.mqmresearch.com/

ARMCO’s Sharon Reichhardt Wins HW Tech Trendsetters Award

POMPANO BEACH, Fla. /ScoopCloud/ -- ACES Risk Management (ARMCO), the leading provider of enterprise financial risk management solutions, today announced that Sharon Reichhardt, the company's vice president of client success, has been named a winner of HousingWire's inaugural Tech Trendsetters award.

The HW Tech Trendsetters 2019 recognizes the 50 most impactful and innovative technology leaders serving the housing economy. Similar to the HousingWire Tech100 award, which honors the 100 most innovative companies in mortgage and real estate tech, Tech Trendsetters recognize the people that drive innovation for their mortgage and real estate clients. The HW Tech Trendsetters award is selected based on a candidate's professional success over the past 12 months.

Reichhardt's contributions to ARMCO's growth and high client satisfaction are many. She created the company's client-focused policies to extend far beyond the sale and into a unique hands-on partnership with each client to ensure success. Reichhardt also conceptualized the company's Fraud Case Manager, a first of its kind technology ARMCO launched in 2018, to help clients manage fraud investigations in one central, secure system.

"It's such an honor to be selected by an organization as respected as HousingWire, and to be listed among such accomplished professionals," said Reichhardt. "It's confirmation that the industry understands the importance of high-touch, high quality customer experience in moving technology forward. And that's exactly what we do here at ARMCO."

About ARMCO

Over half of the top 20 mortgage lenders in the U.S. choose ARMCO as their provider for transaction risk management software. ARMCO's product line includes loan quality enterprise software, services, data and analytics. Its flagship product, ACES Audit Technology(TM), has set the bar for user definability in its category. It is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations outside traditional mortgage origination and servicing.

ARMCO's consultative approach to customer relationships leverages 25 years of mortgage risk intel, assuring that its clients are using the most effective risk mitigation strategies, and are using the fastest, most reliable, most efficient means for preventing risk-related loss. ARMCO distributes the ARMCO Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality. For more information, visit http://www.armco.us/ or call 1-800-858-1598.

ACES Risk Management (ARMCO), the leading provider of enterprise financial risk management solutions, today announced that Sharon Reichhardt, the company's vice president of client success, has been named a winner of HousingWire's inaugural Tech Trendsetters award.

Related link: https://www.armco.us/

ARMCO Names Trevor Gauthier Chief Executive Officer

POMPANO BEACH, Fla. /ScoopCloud/ -- ACES Risk Management (ARMCO), the leading provider of enterprise financial risk management solutions, today announced that Trevor Gauthier has been appointed as CEO and board member of ARMCO. Avi Naider, who led ARMCO for the past 10 years as CEO, will transition to the board of directors.

Gauthier was identified by New Capital Partners (NCP), the private equity firm that acquired ARMCO in July 2019. He will lead the development and execution of ARMCO's short, mid, and long-term vision, which will focus on customer satisfaction, expansion, and employee growth.

Gauthier brings 20 years of executive experience in enterprise SaaS technology solutions, and has a proven track record of leading companies to achieve exponential growth both organically and through acquisition. Most recently, he was president and chief operating officer at loan origination and enterprise mortgage technology provider Mortgage Cadence, an Accenture company. During his 14-year tenure with the company, which covered a period of time that included the financial crisis and the increased compliance and regulatory pressures that followed, Mortgage Cadence grew from a near start up to one of the top providers in its segment, and achieved significant expansion in its number of employees, revenue, profitably and sales volume.

"I've admired the vision New Capital Partners brings to the fintech space and all of the organizations that are part of its portfolio and I'm excited about the opportunities created by ARMCO's strength and momentum," said Gauthier. "I applaud Avi for all he has accomplished for the company. I'm looking forward to collaborating with our customers and working with the ARMCO team to increase customer satisfaction and expand our risk management and loan quality footprint in the marketplace."

"Trevor has a proven track record leading fintech companies that provide high quality enterprise solutions," said Naider. "He's a great choice to guide the company into its next phase of growth, and we're looking forward to the advances ARMCO will make under his direction."

About ARMCO

Over half of the top 20 mortgage lenders in the U.S. choose ARMCO as their provider for transaction risk management software. ARMCO's product line includes loan quality enterprise software, services, data and analytics. Its flagship product, ACES Audit Technology(TM), has set the bar for user definability in its category. It is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations outside traditional mortgage origination and servicing.

ARMCO's consultative approach to customer relationships leverages 25 years of mortgage risk intel, assuring that its clients are using the most effective risk mitigation strategies, and are using the fastest, most reliable, most efficient means for preventing risk-related loss. ARMCO distributes the ARMCO Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality. For more information, visit http://www.armco.us/ or call 1-800-858-1598.

About New Capital Partners

New Capital Partners (NCP) is a private equity firm comprised of former operators headquartered in Birmingham, Ala. NCP makes investments in niche technology and services companies in the healthcare, financial and business services industries. Leveraging its extensive operational experience, the NCP team helps create significant value in portfolio companies by cultivating true partnerships with management teams and focusing on one core goal: Building Great Companies. For more information, please visit http://www.newcapitalpartners.com/.

ACES Risk Management (ARMCO), the leading provider of enterprise financial risk management solutions, today announced that Trevor Gauthier has been appointed as CEO and board member of ARMCO. Avi Naider, who led ARMCO for the past 10 years as CEO, will transition to the board of directors.

Related link: https://www.armco.us/

MQMR Bolsters Executive Team with Addition of Mortgage Industry Veteran Stephen Sherman as COO

LOS ANGELES, Calif. /ScoopCloud/ -- Mortgage Quality Management and Research, LLC (MQMR) announced today that seasoned mortgage and real estate professional Stephen Sherman has joined the firm as Chief Operating Officer. Sherman brings more than 30 years of experience in mortgage servicing, secondary marketing, warehouse lending, commercial real estate sales, corporate consulting and REO management services to his new role at MQMR, where he will be responsible for overseeing MQMR's day-to-day operations and managing the firm's long-term growth strategy.

"Helping our clients succeed in today's challenging mortgage environment is Priority No. 1 at MQMR, and doing so requires us to consistently produce best-in-class services and deliverables to ensure our clients can adequately address risk within their organizations - wherever it may lie," said MQMR President Michael Steer. "Having provided similar services to mortgage companies throughout his career, Stephen Sherman brings an intimate knowledge of the core services MQMR provides and is uniquely qualified to help us continually refine our internal processes and systems to achieve our desired service levels and outcomes."

Prior to joining MQMR, Sherman founded Sherman Consulting, a mortgage and real estate consulting firm that specialized in providing managerial coaching, risk assessment reviews and process improvement plans. A serial entrepreneur, he also co-founded Blueprint Asset Management, an REO asset management service dedicated to managing and liquidating high-value real estate. In addition, Sherman also formed and served as Chief Operating Officer of Green River Financial and Infinity Valuation Services, two sister companies of leading real estate service provider Green River Capital LC, a subsidiary of Radian Group, Inc. When not serving in permanent roles, Sherman also provided contracting services as an auditor in due diligence reviews to investors of bulk loan purchases.

"Accepting the role of COO was an easy decision after having worked with the incredible talent at MQMR and witnessed the priority placed on delivering meaningful results to clients and the firm's family-focused, supportive culture," Sherman said. "Moving forward, my goals as COO are very simple - support our internal divisions by advocating for the necessary resources, tools and training to deliver best-in-class service to our clients; infuse MQMR's corporate mission statement, vision statement and core values in the day-to-day operations of the company; and maintain alignment between internal operations and the needs of our current clients and prospects by working seamlessly with our sales team."

About Mortgage Quality Management and Research, LLC

MQMR helps its clients climb higher by bridging the gap between risk and compliance through its suite of risk-related services. MQMR provides mortgage compliance consulting throughout the origination process, conducting internal audit risk assessments and ongoing internal audit support, servicing QC and subservicing oversight to master servicers, and filling the void of meeting vendor management oversight requirements. With 2,000+ operational reviews of mortgage companies, subservicers, document custodians, and vendors annually, MQMR prides itself on being the mortgage industry partner of choice for audit, risk and compliance. To learn more, visit mqmresearch.com, subsequentqc.com, and hqvendormanagement.com.

Mortgage Quality Management and Research, LLC (MQMR) announced today that seasoned mortgage and real estate professional Stephen Sherman has joined the firm as Chief Operating Officer. Sherman brings more than 30 years of experience in mortgage servicing, secondary marketing, warehouse lending, commercial real estate sales, corporate consulting and REO management services to his new role at MQMR, where he will be responsible for overseeing MQMR's day-to-day operations and managing the firm's long-term growth strategy.

Related link: https://www.mqmresearch.com/

ARMCO Q3 2018 QC Trends Report: Defect Trends Reflect Lower Volume, Hyper-Competitive Market

POMPANO BEACH, Fla. /ScoopCloud/ -- ACES Risk Management (ARMCO), the leading provider of enterprise financial risk management solutions, announced the release of the quarterly ARMCO Mortgage QC Trends Report. The latest report covers the third quarter (Q3) of 2018, and provides loan quality findings for mortgages reviewed by ACES Audit Technology(TM).

"You can tell a lot about a market from the percentage and distribution of critical defects," said Phil McCall, president and COO of ARMCO. "In Q3 2018, defect activity indicates that lenders are still dealing with the quality issues that result from downsizing. We also see how lower volume markets can impact the quality of their loans."

The report's noteworthy findings include:
* In Q3 2018, the critical defect rate reached 1.89%, its second highest level since the TRID rule went into effect in October 2015, increasing roughly 11% from the previous quarter's rate of 1.71%.
* In Q3 2018, critical defects attributed to Loan Package Documentation spiked nearly 23% over the previous quarter, making Q3 2018 the fourth consecutive quarter to see a significant increase in this category.
* In Q3 2018, the number of defects attributed to the Income/Employment category dropped almost in half, from 22.73% in the previous quarter to 12.50%.
* In Q3 2018, FHA loans accounted for a disproportionate number of critical defects, comprising 28.20% of originated loans in the benchmark, but accounting for 49.55% of loans with critical defects.

"Downsizing can leave lenders with a less qualified workforce, which in turn leads to more errors, particularly with complex transactions and usually with loan documentation," said McCall.

The Q3 2018 Trends Report revealed that the categories of Credit and Liabilities each increased moderately, and the percentage of Property Appraisal-related defects reached its highest point of the year. "This aligns with lower overall production and compressed margins, two key components of a hyper-competitive market," explained McCall. "In an effort to win market share, investors often become more aggressive by expanding eligibility guidelines, while originators try to make up for declining volume by submitting loans of lower than usual quality."

The Q3 2018 ARMCO Mortgage QC Industry Trends Report is based on nationwide post-closing quality control loan data from over 90,000 unique loans selected for random full-file reviews, as was captured by the company's ACES Analytics benchmarking software. Defects listed in the report are categorized using the Fannie Mae loan defect taxonomy.

"Analytics in quality control is vital in contracting markets," said McCall. "Lenders that don't use analytical technology will see more defects typical in lower volume, hyper-competitive markets, as well as the delays, fees, fines and even buybacks that can come with them."

ARMCO Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.armco.us/learn/reports.

About ARMCO:
Over half of the top 20 mortgage lenders in the U.S. choose ARMCO as their provider of risk management software. ARMCO's product line includes loan quality enterprise software, services, data and analytics. Its flagship product, ACES Audit Technology(TM), has set the bar for user definability in its category. It is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations outside traditional mortgage origination and servicing.

ARMCO's consultative approach to customer relationships leverages 25 years of mortgage risk intel, assuring that its clients are using the most effective risk mitigation strategies, and are using the fastest, most reliable, most efficient means for preventing risk-related loss. ARMCO distributes the ARMCO Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality. For more information, visit https://www.armco.us/ or call 1-800-858-1598.

ACES Risk Management (ARMCO), the leading provider of enterprise financial risk management solutions, announced the release of the quarterly ARMCO Mortgage QC Trends Report. The latest report covers the third quarter (Q3) of 2018, and provides loan quality findings for mortgages reviewed by ACES Audit Technology(TM).

Related link: https://www.armco.us/

Paladin Advisory Services Adds Mortgage Loan Quality Expert John Gray to Lead Forensic Loan File Reviews, Enhance Strategic Guidance and Training Services

ATLANTA, Ga. /ScoopCloud/ -- Paladin Advisory Services, LLC, is pleased to announce that mortgage loan quality subject matter expert John Gray, CFE, CAMS, has joined its team. Gray will drive Paladin's forensic loan file review programs and enhance its offerings in strategic guidance and training for mortgage lenders.

Gray's prior experience includes working as senior vice president of repurchases at CITI, senior vice president of investigations at JP Morgan/Chase, and senior vice president of fraud prevention at Bear Sterns/EMC Mortgage. He has conducted highly confidential internal white-collar criminal investigations, including misappropriation of funds, and presented educational training programs for the MBA, the FBI, and more.

"John is a legend in the industry, having been at the forefront of the fight to maintain data integrity for lenders since his days as a charter member of Freddie Mac's first investigative unit to his days resolving repurchase issues to the tune of $1.5 billion in recoveries for CITI Mortgage," said Ann Fulmer, J.D., principal, Paladin Advisory Services. "John's experience assessing and mitigating risks posed by correspondents and vendors, coupled with his deep understanding of all aspects of the mortgage origination process, makes him an invaluable resource for mortgage lenders and for Paladin.

"With fraud reports on the rise, the timing couldn't be better," she added.

"Today's market is very similar to the market just before the 'mortgage meltdown' occurred. Although loan quality is up significantly since then and loan performance is very good, there are warning signs on the horizon," Gray said. "Volumes are down, underwriting standards are being loosened, and the average American lives paycheck to paycheck.

"It's no wonder that old frauds like flipping and the use of straw buyers are on the rise, or that new frauds - like the wire fraud committed via comprised business email channels - are becoming more common," he said.

"Lenders should take advantage of today's relatively benign conditions to prepare for what will be challenging times when the economy eventually turns down again," Fulmer cautioned. "If we learned only one lesson from the economic crisis, it should be that preventing bad loans is a whole lot cheaper than trying to clean up afterwards."

About Paladin Advisory Services:

Headquartered in Atlanta, Georgia, Paladin Advisory Services provides forensic file reviews, strategic guidance on improving operational proficiencies in the quest for better data integrity and provides custom training materials and presentations for lenders and affiliated industries.

Media Contact:
For more information, contact Ann Fulmer at 404.626.9916 or AFulmer@PaladinAdvisoryServices.com.

Paladin Advisory Services, LLC, is pleased to announce that mortgage loan quality subject matter expert John Gray, CFE, CAMS, has joined its team. Gray will drive Paladin's forensic loan file review programs and enhance its offerings in strategic guidance and training for mortgage lenders.

Waterstone Mortgage to Manage QC Audits Using TRK’s Insight RDM

SALT LAKE CITY, Utah /ScoopCloud/ -- TRK Connection (TRK), a leading provider of mortgage quality control and origination management solutions, announced today that Wisconsin-based Waterstone Mortgage Corporation has chosen the Insight Risk & Defect Management (RDM) platform to conduct its internal quality control (QC) audits.

"After carefully considering our Quality Control department's current process, we determined that our existing QC audit platform was not meeting our expectations and would be incapable of handling additional loan volume," said Indar Ramadhar, vice president of loan delivery and quality control at Waterstone Mortgage. "Insight RDM has the functionality we need to maintain our standards of loan quality and is scalable enough to accommodate our growth for years to come. We look forward to a long and mutually beneficial relationship with TRK."

Insight RDM is the mortgage industry's first cloud-based QC audit platform that was designed in direct collaboration with lenders to deliver the features and functionality needed to reduce repurchase risk and elevate loan quality. Built to be device-agnostic, Insight's intuitive interface and sophisticated QC auditing tools streamline the loan defect management and remediation process. In addition, integrated action planning and business intelligence reporting from Tableau empower lenders to more effectively track, report and trend loan defects and proactively mitigate future risk.

"Digital innovation must extend to mortgage QC if lenders hope to maintain and improve loan quality while accelerating the origination process through the pursuit of the eMortgage," said Teri Sundh, CEO of TRK Connection. "Insight RDM is the engine lenders need to drive loan quality throughout their organization."

About Waterstone Mortgage Corporation:
Headquartered in Pewaukee, Wisconsin, Waterstone Mortgage is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ:WSBF) with assets of more than $1.8 billion. Founded in 2000, the company now originates loans in 43 states. In 2016, it surpassed $2.5 billion in annual mortgage origination volume.

To learn more about Waterstone Mortgage, visit https://www.waterstonemortgage.com.

About TRK Connection:
Founded in 2013, TRK Connection prides itself on its ability to develop technologies that allow businesses to surpass their organizational needs and meet their business objectives. As an innovator in the mortgage origination and quality assurance space, TRK continues to develop and refine solutions geared to promote and strengthen the loan origination process, pre/post-close loan audits and the defect remediation process.

Currently, TRK offers solutions that support Mortgage Audit & Quality Control (Insight Risk & Defect Management(TM)), Loan Origination Vendor Management (Core Connect(TM)), Complete LOS Connectivity Platforms and more. For more information, visit http://trkconnection.com.

(REF: NASDAQ:WSBF / NQ: WSBF)

TRK Connection, a leading provider of mortgage quality control and origination management solutions, announced today that Wisconsin-based Waterstone Mortgage Corporation has chosen the Insight Risk and Defect Management (RDM) platform to conduct its internal quality control (QC) audits.

Related link: http://trkconnection.com/