Tag Archives: Post-Sale Services industry

After, Inc.’s QuickSuite® Receives the TWICE VIP 2022 Award

NORWALK, Conn. /ScoopCloud/ -- After, Inc. announced today that it received the TWICE VIP Award 2022 for its QuickSuite® post-sale customer experience technology. The TWICE VIP Awards are the only awards voted on exclusively by TWICE's audience of top consumer technology retailers and distributors, celebrating the best features, design, and value that new products are bringing to the market.

QuickSuite® is a modular set of SaaS platforms that work together across the entire post-sale lifecycle and include: QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew® (to launch in Q4 2022). These platforms give manufacturers, retailers, dealers, and ecommerce sellers the ability to better understand their customers and provide personalized experiences at scale across the entire post-purchase customer journey.

"We are so thrilled to win the TWICE VIP Award this year for our QuickSuite," says Nate Baldwin, After, Inc.'s CEO. "There are a lot of software products that support one stage of the post-sale experience, like registration or product protection or subscription services. The true value of QuickSuite is in its integrated platforms, and ability to drive long-term, meaningful relationships with brands and their customers. Thank you TWICE and your audience for this incredible award."

About TWICE

TWICE (www.twice.com) is a trade publication launched by publisher Richard Ekstract in 1987, currently owned by Future US. Printed 12 times a year, TWICE meets the information needs of retailers, distributors and manufacturing representatives in the consumer electronics and major appliance industries. Business leaders turn to TWICE for perspective and analysis in the ever changing and fast paced environment of consumer technology.

About After, Inc.

After, Inc. (www.afterinc.com) is a pioneer in the post-sale services industry. Since 2005, we have helped some of the world's top brands transform their businesses after the point of sale. In 2021, we launched QuickSuite, a modular set of SaaS technologies to help manufacturers, retailers, and e-commerce sellers build deeper relationships with their customers and increase loyalty and lifetime value. The suite covers the entire post-sale lifecycle, and includes: QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew®. Headquartered in Norwalk, CT, After, Inc. is part of Galway Holdings, a diversified financial services distribution company with a focus on data analytics, technology transformation, and innovative risk sharing solutions.

NORWALK, Conn., Sept. 14, 2022 (SEND2PRESS NEWSWIRE) -- After, Inc. announced today that it received the TWICE VIP Award 2022 for its QuickSuite® post-sale customer experience technology. The TWICE VIP Awards are the only awards voted on exclusively by TWICE's audience of top consumer technology retailers and distributors, celebrating the best features, design, and value that new products are bringing to the market.

Related link: https://afterinc.com/

After, Inc. Partners with Atlas Copco’s Power Technique Division to Deliver a Seamless Post-Sale Experience to its Customers

NORWALK, Conn. /ScoopCloud/ -- After, Inc. announced that Atlas Copco's Power Technique North American Division will utilize QuickReg® to provide a seamless post-sale experience to its customers. The Power Technique Division designs, manufactures and markets mobile air compressors, handheld pneumatic tools, as well as mobile generators, light towers, and portable pumps. Its products are used in a wide range of industries including construction, industrial, mining, events, dewatering and rental, and are sold exclusively through its established Atlas Copco and CAT dealer networks.

"It's been great working with the Atlas Copco team to understand their post-sale customer experience goals and provide a solution that can help them on so many levels," says Nate Baldwin, CEO of After, Inc. "The Power Technique Division came to us with three clear objectives. First, they wanted to ensure that their customers were receiving a consistent post-sale experience. Second, they wanted a user-friendly registration tool that their dealers could promote to drive higher registrations. And third, they wanted to create a personalized channel to offer their customers extended warranties and other relevant products and services."

After, Inc.'s QuickSuite technology - namely QuickReg® (for product registration), QuickCover® (for extended warranties) and QuickRenew® (for subscription products on a designated cadence) - will allow Atlas Copco to create its own seamless solution for its dealers and customers.

"We are excited about partnering with After, Inc. to introduce an integrated post-sale experience to our dealer network and customers," says Corbett Jones, VP Marketing, Atlas Copco, Power Technique Division. "We wanted a warranty registration solution that would help us engage with the owners and users of our machines. It had to be quick and easy to implement, to help drive the customer's service and parts needs back to our channel partners. We also needed it to integrate with our Power Connect platform to drive product registrations. After's experience in delivering these solutions to manufacturers for the past decade made our decision a no brainer."

In exchange for registering, Atlas Copco can provide customers relevant product support information as well as customized offers for extended warranties, accessories, and consumables, improving their customer experience.

About After, Inc.

After, Inc. (www.afterinc.com) is a pioneer in the post-sale services industry. Since 2005, we have helped some of the world's top brands transform their businesses after the point of sale. Our post-sale services drive higher customer satisfaction, product reliability, and brand equity, lower claims costs, and additional revenue and profit opportunities.

In 2021, we launched QuickSuite, a modular set of SaaS technologies to help manufacturers, retailers, and e-commerce sellers build deeper relationships with their customers and increase loyalty and lifetime value. The suite covers the entire post-sale lifecycle, and includes QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew®.

Headquartered in Norwalk, Connecticut, After, Inc. is part of Galway Holdings, a diversified financial services distribution company with a focus on data analytics, technology transformation, and innovative risk sharing solutions. Learn more at: https://www.afterinc.com/.

About Atlas Copco

Based in Stockholm, Sweden, with almost 40,000 employees and customers in more than 180 countries, Atlas Copco (www.atlascopco.com) is a world-leading provider of sustainable productivity solutions. The Power Technique Division in the United States ( https://www.atlascopco.com/en-us/construction-equipment ) handles the sales and service for heavy-duty and lightweight construction equipment. Its product offerings include electric and diesel mobile air compressors, submersible and surface pumps, portable and large generators, diesel and electric light towers, industrial battery packs, boosters, handheld tools, Industrial electric, pneumatic, cordless transducerized assembly tools, as well as an extensive range of pneumatic grinders, sanders, chipping hammers and riveting systems.

After, Inc. announced that Atlas Copco's Power Technique North American Division will utilize QuickReg® to provide a seamless post-sale experience to its customers. The Power Technique Division designs, manufactures and markets mobile air compressors, handheld pneumatic tools, as well as mobile generators, light towers, and portable pumps.

Related link: https://afterinc.com/

After, Inc. Announces Its New Corporate Rebranding to Focus on Customer Experience Technology

NORWALK, Conn. /ScoopCloud/ -- After, Inc. today announced the launch of its corporate rebranding effort, including a complete website redesign to reflect the company's evolution to Customer Experience Technology. Since 2005, After Inc. has been providing best-in-class post-sale services to the world's largest manufacturers and retailers.

In 2021, After, Inc. launched its QuickSuite platform, a modular set of SaaS technologies to help manufacturers, retailers, and e-commerce sellers build deeper relationships with their customers, increase loyalty, and drive higher lifetime value. The suite covers the entire post-sale lifecycle, and includes: QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew®.

"2021 was a turning point for After, Inc.," says Nate Baldwin, After, Inc.'s CEO. "We launched our QuickSuite, brought on new SaaS Product, Marketing and Sales teams, and evolved our focus from a post-sale services company to a customer experience technology company. The cost of poor customer experience is going up. That's why our QuickSuite technology is so relevant. It allows retailers and manufacturers to provide differentiated and personalized experiences at each stage of the post-sale lifecycle - from registration to product protection, claims management to personalized offers - driving higher engagement, loyalty and lifetime value."

Along with the corporate rebranding, After, Inc. shares a new vision, mission and set of core values. "Our vision is pretty bold," says Dawn Taylor, After, Inc.'s Chief Revenue Officer. "We want to be the global leader in post-sale customer experience technology. But what people don't realize is that After has been providing post-sale technology and services to the world's largest manufacturers for over a decade. Now with our QuickSuite, merchants, manufacturers and TPAs of any size can download our user-friendly SaaS platforms and be up and running in minutes, not months. Given the explosion of ecommerce the past two years, the market has grown, along with a stronger need for competitive differentiation. We are excited about this next phase in our company's growth trajectory."

Check out our new website at https://www.afterinc.com/.

About After, Inc.

After, Inc. ( https://www.afterinc.com/ ) is a pioneer in the post-sale services industry. Since 2005, we have helped some of the world's top brands transform their businesses after the point of sale. Our best-in-class marketing, analytics and warranty administration drive higher customer satisfaction, product reliability, and brand equity, lower claims costs, and additional revenue and profit opportunities.

In 2021, we launched QuickSuite, a modular set of SaaS technologies to help manufacturers, retailers, and e-commerce sellers build deeper relationships with their customers and increase loyalty and lifetime value. The suite covers the entire post-sale lifecycle, and includes: QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew®.

Headquartered in Norwalk, Connecticut, After, Inc. is part of Galway Holdings, a diversified financial services distribution company with a focus on data analytics, technology transformation, and innovative risk sharing solutions.

After, Inc. today announced the launch of its corporate rebranding effort, including a complete website redesign to reflect the company's evolution to Customer Experience Technology. Since 2005, After Inc. has been providing best-in-class post-sale services to the world's largest manufacturers and retailers.

Related link: https://afterinc.com/

After, Inc. Acquires Accentf(x) to Deepen its Post-Sale Marketing Services Offering

NORWALK, Conn. /ScoopCloud/ -- After, Inc., the leading customer experience technology company providing post-sale software and services to the world's top manufacturers, retailers, and ecommerce sellers, just announced its acquisition of Accentf(x) Marketing. Accentf(x) is a full-service, multi-channel, direct response marketing agency that combines proprietary technology, data management, and consumer insights to deliver the highest quality post-sale marketing solutions to its clients.

"With over 20 years of experience managing the post-sale marketing businesses of top appliance and consumer electronics manufacturers, Accentf(x) brings substantial industry knowledge and expertise to our team," says After, Inc.'s CEO, Nate Baldwin. "We also see great synergies in leveraging Accentf(x)'s vertically integrated capabilities with our post-sale marketing clients."

Accentf(x)'s CEO, Patrick Scheen agrees that the two companies are ideally matched. "We couldn't be more thrilled to join such a high quality, customer-focused post-sale services company like After, Inc. We look forward to combining After's best-in-class predictive analytics with our proprietary technology platform to drive significant performance improvements. It is win-win for our two companies and our clients."

ABOUT AFTER, INC.

After, Inc. ( https://www.afterinc.com/ ) is a pioneer in the Post-Sale Services industry. Since 2005, After, Inc. has been partnering with some of the world's top brands to help transform their post-sale businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue and profit opportunities. The company launched QuickSuite, in 2021, a modular set of SaaS technologies to help manufacturers, retailers, and ecommerce sellers build deeper relationships with their customers and drive satisfaction, loyalty, and lifetime revenue after the point of sale.

Headquartered in Norwalk, Connecticut with offices in New York City, After, Inc. is part of Galway Holdings, a diversified financial services distribution company with a focus towards data analytics, technology transformation, and innovative risk sharing solutions.

ABOUT ACCENTF(X) MARKETING

Accentf(x) Marketing ( https://www.accentfx.com/ ) specializes in helping clients engage, influence and grow customer relationships. For over 20 years Accentf(x)'s experienced team has provided clients with a competitive advantage and increased ROI through end-to-end customized data management, advanced analytics and insights, technology solutions and turnkey multichannel marketing programs. An alternative to typical database marketing providers who offer fixed platforms and ridged software, Accentf(x) provides tailored solutions to meet each of its client's unique needs and goals.

After, Inc., the leading customer experience technology company providing post-sale software and services to the world's top manufacturers, retailers, and ecommerce sellers, just announced its acquisition of Accentf(x) Marketing.

Related link: http://afterinc.com/