Author Archives: ACES Quality Management

ACES Quality Management Partners with Digilytics, Provider of AI-Powered Document Indexing, Categorization for QC Reviews

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Digilytics to provide ACES users access to Revel, an advanced optical character recognition (OCR) technology powered by artificial intelligence (AI) and machine learning (ML). Digilytics' technology helps streamline quality control (QC) reviews conducted using ACES Quality Management & Control software by automating document indexing and categorization to ensure loan files selected for review are accurate and complete.

"AI and ML hold the transformative potential to revolutionize the landscape of mortgage lending as we know it. At ACES, we are excited about the prospect of empowering our users with the ability to harness these cutting-edge innovations, thereby elevating the efficiency of their QC reviews and ultimately enhancing loan quality," said ACES CEO Trevor Gauthier. "Recognizing the role that document indexing and categorization play in streamlining the QC review process, it became imperative for ACES to collaborate with a company like Digilytics. Not only does Digilytics boast a proven track record of success, but they have also demonstrated a commitment to the continuous modernization of their technology."

Digilytics' Revel OCR platform enhances loan review and QC from origination to post-closing review by enabling lenders to perform loan reviews more efficiently. Using AI to index large loan packages and extract data, Revel improves reviewers' speed and accuracy, allowing them to give more attention to exceptions as they move through their reviews inside the ACES platform.

"Digilytics' technology paired with ACES Flexible Audit Technology® will revolutionize the way quality control professionals approach document processing," said Larry Fried, Country Head of the USA division at Digilytics. "Our advanced AI algorithms streamline workflows, increase productivity, and minimize the need for manual intervention, ultimately delivering unparalleled value to our mutual clients. This partnership marks a significant stride towards fostering a more streamlined, tech-driven approach within the mortgage lending industry, ultimately benefiting both lenders and borrowers alike."

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About Digilytics

Founded by Arindom Basu, the leadership of Digilytics is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, Digilytics Revel is built on cutting-edge AI technology, developed specifically for mortgages, is highly adaptable to process loan documents in real time with precision and at scale. Digilytics AI is headquartered in London, with presence across the USA & India.

For more info visit: https://digilytics.ai/US/ or follow us on LinkedIn | Twitter

Call on: 1-888-434-4459 | Email us at: ask@digilytics.ai

Digilytics™ Revel is a trademark of Digilytics AI. All other trademarks cited herein are the property of their respective owners.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Digilytics to provide ACES users access to Revel, an advanced optical character recognition (OCR) technology powered by artificial intelligence (AI) and machine learning (ML).

Related link: https://www.acesquality.com/

Denver Post Names ACES Quality Management a Recipient of Colorado Top Workplaces 2024 Award

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has been awarded a Top Workplaces 2024 honor by Denver Post Top Workplaces.

"We take immense pride in the culture at ACES, a pride that resonates through our products and daily engagements. The success of our internal culture and the expansion of our product suite are testaments to the unwavering commitment of our team," said CEO Trevor Gauthier. "We're honored to once again be named in Denver's Post Top Workplaces list, reaffirming our dedication to fostering an exceptional workplace environment."

The Top Workplaces list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures 15 culture drivers that are critical to the success of any organization, including alignment, execution, and connection, to name a few.

"Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees," said Eric Rubino, Energage CEO. "That's something to be proud of. In today's market, leaders must ensure they're allowing employees to have a voice and be heard. That's paramount. Top Workplaces do this, and it pays dividends."

About Energage:

Making the world a better place to work together

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 16 years of culture research and the results from 27 million employees surveyed across more than 70,000 organizations,  Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has been awarded a Top Workplaces 2024 honor by Denver Post Top Workplaces. The Top Workplaces list is based solely on employee feedback gathered through a third-party survey.

Related link: https://www.acesquality.com/

ACES Quality Management Named 2024 Best Places to Work in Financial Technology

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been named one of the 2024 Best Places to Work in Financial Technology. The awards program was created in 2017 and is an Arizent and Best Companies Group project.

This annual survey and awards program is designed to identify, recognize and honor the best employers in the financial technology industry. Companies recognized on this year's list operate in and serve companies and consumers in a wide range of financial services including banking and mortgages, insurance, payments and financial advisory. The 2024 list included 40 companies and was published by Arizent brands American Banker, National Mortgage News, PaymentsSource, Financial Planning and Digital Insurance on May 13, 2024.

"We know people are at the core of everything we do. It's humbling to have staff that understand and value ACES efforts internally and externally. Our organization's success wouldn't be possible without the ACES team," said CEO Trevor Gauthier. "Last year, we had the privilege of hosting our second annual user event, ACES ENGAGE, launched ACES PROTECT, broke audit volume records through our platforms with a 24% increase, and continue to focus on quality and compliance with our quarterly quality control trends reports and continued expansion of our Aces Managed Questionnaires and Compliance Newshub. These achievements are all thanks to our dedicated staff. We're delighted to be included on the Best Places to Work in Financial Technology for the second consecutive year."

"Though the fintech industry has faced many headwinds in the past year, the sector is still a vital cog in financial services, bringing ease of use and convenience to consumers and businesses," said Penny Crosman, executive editor of technology at American Banker. "This year's list honors companies that continue to innovate and create jobs for technologists."

To be considered for participation, companies must provide technology products, services or solutions that enable the delivery of financial services. Companies must also have been in business for at least one full year and employ at least 15 people in the U.S.

Companies from across the United States entered a two-part survey process to determine Arizent's Best Places to Work in Financial Technology. The first part evaluated each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and final rankings. Best Companies Group managed the overall registration and survey process, analyzed the data, and determined the final ranking.

For more information on Arizent's Best Places to Work in Financial Technology program, including full eligibility criteria, visit www.BestPlacestoWorkFinTech.com or contact Penny Crosman at penny.crosman@arizent.com.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been named one of the 2024 Best Places to Work in Financial Technology. The awards program was created in 2017 and is an Arizent and Best Companies Group project.

Related link: https://www.acesquality.com/

ACES Quality Management Partners with Infrrd to Provide AI-Powered Intelligent Mortgage Document Processing

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Infrrd to provide ACES users access to intelligent document processing. When used in conjunction with ACES Quality Management & Control software, Infrrd's technology helps lenders improve the efficiency of their quality control (QC) reviews by indexing, categorizing and reviewing the accuracy of loan file documents prior to review.

"We're thrilled at the opportunity to empower our users with the capability to leverage state-of-the-art innovations like Infrrd that lead to improved efficiency in QC reviews and, ultimately, enhanced loan quality," said ACES CEO Trevor Gauthier. "Infrrd as an ACES ENGAGE sponsor is fitting, as our event focuses on empowering QC professionals to get the most out of our platform and partners. We look forward to seeing everyone in Arizona, May 19-21."

Infrrd assists mortgage companies in safely adopting artificial intelligence (AI) across various facets of the mortgage process. With a focus on research, innovation and customer-centric automation technology, Infrrd has launched a new platform designed to streamline pre-close and post-close auditing processes. Key functionalities of Infrrd's QC tool include:

* Process loan packages for mortgage QC process

* Classification, Stacking and Extraction of key data points from the loan package

* Config-driven detection and tracking of missing loan documents

* Automated detection of data discrepancies across all loan documents and electronic files

* CD Balancer for comparing data between Lender CD, Title CD, and loan origination system (LOS)

* Complete audit trail of user and imported data updates

"We are eager to collaborate with ACES to deliver AI-powered solutions that address critical challenges in mortgage document processing and help deliver first-mover advantage for all AI trailblazers in the mortgage industry," said Amit Jnagal, CEO of Infrrd. "Our new QC solution offers unparalleled capabilities to streamline auditing processes and ensure compliance, enabling mortgage companies to enhance operational efficiency and mitigate compliance risks."

To learn more about ACES ENGAGE, visit https://www.acesquality.com/aces-engage-2024

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About Infrrd

Infrrd is a pioneering provider of AI-driven document processing solutions, offering innovative technology to automate and streamline document-centric processes for mortgage companies. Infrrd's scalable solutions leverage advanced AI algorithms to deliver unmatched data accuracy and efficiency.

For more information about the partnership between ACES and Infrrd, please visit www.infrrd.ai.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Infrrd to provide ACES users access to intelligent document processing. When used in conjunction with ACES Quality Management & Control software, Infrrd's technology helps lenders improve the efficiency of their quality control (QC) reviews by indexing, categorizing and reviewing the accuracy of loan file documents prior to review.

Related link: https://www.acesquality.com/

ACES Q3 2023 Mortgage QC Trends Report Finds Critical Defect Rate Declines for Fourth Consecutive Quarter

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the third quarter (Q3) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q3 2023 report include the following:

* The overall critical defect rate decreased by 2.91% to 1.67%, representing four consecutive quarters of decline.

* Defects in the Liabilities category increased for the third straight quarter, whereas Credit and Income/Employment defects decreased significantly.

* Despite its improvement over the last quarter, Income/Employment continues to lead all defect categories, followed by Loan Documentation and Borrower and Mortgage Eligibility.

* Appraisal defects edged up slightly in Q3 after declining in Q2.

* Once again, purchase and refinance transactions achieved relative defect parity, thus firmly solidifying the market's status as being purchase-driven.

* FHA and VA review share increased in Q3, while USDA and conventional reviews declined. However, defect share increased across all loan types except conventional.

"With the last years' worth of defect data trending downward, it's clear lenders have gotten a better handle on loan quality after the alarming spike observed in Q3 2022. A natural result of proactive remediation efforts. However, we would be remiss in not acknowledging the corresponding decline in origination volume," said ACES Executive Vice President Nick Volpe. "While fewer loans may afford lenders the opportunity to intensify their focus on quality, it's clear that maintaining high standards amidst market fluctuations remains paramount. The persistence of this trend underscores the industry's adaptability and dedication to ensuring the integrity of lending practices."

Findings for the Q3 2023 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"As a provider of QC management software, it's been especially gratifying to observe the industry bolster its QC efforts over the last several quarters. With the market inevitably poised for shifts, lenders are now better equipped to manage changes in volume and adapt to regulatory changes," said ACES CEO Trevor Gauthier. "Last year, the lenders that thrived were those who embraced quality control and proactively prepared for the evolving market landscape. We eagerly anticipate witnessing lenders maintain their steadfast commitment to prioritizing quality as they navigate future market dynamics."

The Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the third quarter (Q3) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

ACES Quality Management Releases Call Monitoring Audit Pack to Enhance Mortgage Quality Control and Compliance Programs

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its newest product offering, ACES Call Monitoring Audit Pack. The pre-built, configurable Call Monitoring Audit Pack enables lenders and servicers to establish an additional layer of protection quickly and seamlessly within their QC program. ACES Call Monitoring Audit Pack includes custom data fields, ACES managed questionnaires and custom reports configurable to the individual organizations' business needs.

"With the rise in higher escrow charges from insurance and property taxes, we expect banks and mortgage servicers will see an uptick in consumer calls, thus creating a clear need for a call monitoring tool as part of their overall quality control program," said ACES CEO Trevor Gauthier. "With so many guidelines to adhere to, a robust Call Monitoring program is critical to identifying where improvements are needed to protect your organization from regulatory and reputational risk."

Call Monitoring is essential to any substantial risk management program as required by the Consumer Financial Protection Bureau (CFPB) and under the Telephone Consumer Protection Act (TCPA), the Fair Debt Collection Practices Act (FDCPFA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act, as well as state-specific laws. While ACES users have always been able to perform call monitoring audits by leveraging ACES' robust customization capabilities, the new ACES Call Monitoring Audit Pack gives our customers a starting point to quickly and easily leverage the pre-built features. As part of the ACES technology ecosystem, ACES Call Monitoring Audit Pack comes pre-built with the necessary data fields, requirements, and reporting functions to make auditing seamless and will allow servicers to:

* Improve service quality and enhance the customer experience;

* Identify agent skill gaps as input for coaching and training needs;

* Increase productivity; and

* Ensure regulatory compliance to avoid high penalty fines.

"Given all the economic and environmental change in recent years, servicers have felt the brunt of it all. From COVID-19 to natural disasters, they have been on the frontlines of borrower communications. As regulators turn their attention to call monitoring to ensure consumer protection, at a minimum, servicers need to take action through QC tech to show regulators they are utilizing their resources effectively," added Gauthier.

To learn more about ACES Call Monitoring Audit Packs or schedule a demo, visit: https://www.acesquality.com/demo.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its newest product offering, ACES Call Monitoring Audit Pack. The pre-built, configurable Call Monitoring Audit Pack enables lenders and servicers to establish an additional layer of protection quickly and seamlessly within their QC program. ACES Call Monitoring Audit Pack includes custom data fields, ACES managed questionnaires and custom reports configurable to the individual organizations' business needs.

Related link: https://www.acesquality.com/

ACES Quality Management Achieves a Decade of Distinction on HousingWire TECH100

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been selected for the tenth consecutive year by HousingWire magazine for its annual TECH100 awards program. The magazine chose ACES for the continual innovation of its flagship quality control (QC) auditing platform, ACES Quality Management & Control® software.

"Loan quality is an ever-shifting goal. The challenges of the past year emphasized the critical importance of upholding quality and managing risk, prompting many lenders to seek refuge in mortgage servicing amidst the decline in origination volume," stated Trevor Gauthier. "ACES remains steadfast in its commitment to render this target achievable and seamless, providing cutting-edge QC tools to empower lenders in safeguarding the integrity of their origination and servicing portfolios and other integral parts of their business. The enduring recognition of ACES in HousingWire's Tech100 list affirms our dedication to driving innovation in quality control."

In the past year, ACES introduced ACES PROTECT, a suite of automated regulatory compliance tests aimed at simplifying the auditing procedures for lenders. The company further expanded its commitment to industry knowledge communication by publishing over 450 articles and 160 calendar items on its complimentary Compliance NewsHub. Additionally, ACES continued to provide valuable insights through its quarterly Mortgage QC Industry Trends report. Recognizing the diverse requirements of businesses in consumer lending, servicing, specialty, and mortgage origination, ACES offers an enterprise-wide solution with customizable audit packs tailored to meet specific needs.

"The technology capabilities and solutions that this year's Tech100 winning organizations have developed are an absolute testament to the relentless innovation within the real estate and mortgage technology landscape," HW Media Editor in Chief Sarah Wheeler said. "These past few years have been transformative for the industry and these honorees are continuing to bring long-awaited solutions to the challenges that mortgage and real estate professionals have struggled with for decades. Congratulations to all the deserving winners for their outstanding contributions to our ever-evolving industry."

HousingWire's TECH100 award seeks to highlight the most innovative technology companies across the housing sector. To view the complete list of winners, visit https://www.housingwire.com/articles/announcing-the-2024-tech100-mortgage-winners/

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About HousingWire

HousingWire is an information services company that provides unique data and research, respected business journalism and must-attend events for housing leaders to use to advance their understanding and business outcomes. Our vision is a world in which housing leaders have a complete view of the housing market, and a broad community of peers with whom they can connect. We are committed to delivering the data, analytics, media, and events that advance this vision.

Because housing is too important for narrow perspectives and missed connections. Informed housing leaders are better housing leaders. A connected housing industry is a better housing industry. And the full picture always reveals new opportunities.

Explore more at www.housingwire.com.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been selected for the tenth consecutive year by HousingWire magazine for its annual TECH100 awards program. The magazine chose ACES for the continual innovation of its flagship quality control (QC) auditing platform, ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

ACES Quality Management Executive Vice President of Compliance, Amanda Phillips, to Speak at 2024 MBA Servicing Solutions Conference and Expo

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the Executive Vice President of Compliance Amanda Phillips will be speaking at the 2024 Mortgage Bankers Association (MBA) Servicing Solutions Conference taking place February 20-23, 2024, at the Hyatt Regency in Orlando, Fla.

Phillips will moderate the session, "Policy & Compliance Track: Top Servicing Compliance and Fair Servicing Concerns," on Wednesday, Feb. 21, at 1:30 pm. This session will "explore the top compliance and policy trends in mortgage servicing today. Topics explored include a continued regulatory focus on fair servicing, loss mitigation developments, and market challenges." Representatives from Servbank, Alston & Bird, LLP, and Padgett Law Group will join Phillips on the panel.

"Improving compliance and fair servicing should be an initiative for every lender. We're pleased to be the industry's resource for staying up to date on best practices and changes in compliance requirements," said ACES CEO Trevor Gauthier. "Mandy is a wealth of knowledge. She will undoubtedly provide this year's attendees with food for thought as to how they can safeguard the integrity of their originations through robust quality control practices."

Phillips has two decades of experience in the financial services industry, including holding executive roles in legal and regulatory compliance. Prior to joining ACES Quality Management, Phillips was with the law firm Ballard Spahr, LLP, where she advised clients on federal and state regulatory requirements governing mortgage lending, including business processes and practices, software, and mortgage documents.

To learn more, visit the ACES team at booth number 410 or set up a meeting in advance by emailing sales@acesquality.com.

Phillips will also be presenting the latest mortgage servicing news, including the Consumer Financial Protection Bureau (CFPB) supervisory highlights and specific 2024 compliance expectations and predictions, on February 14, 2024, as part of the ACES QC Now webinar series. Register here.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, ACES Flexible Audit Technology gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on I.T. or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the Executive Vice President of Compliance Amanda Phillips will be speaking at the 2024 Mortgage Bankers Association (MBA) Servicing Solutions Conference taking place February 20-23, 2024, at the Hyatt Regency in Orlando, Fla.

Related link: https://www.acesquality.com/

ACES Quality Management Announces Addition of Fannie Mae Executive Bill Cleary to ACES ENGAGE 2024 Agenda

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced Fannie Mae Vice President Bill Cleary will speak at its annual ACES ENGAGE conference, taking place at the Ritz Carlton Dove Mountain hotel in Tucson, Ariz., May 19 - 21, 2024.

"We're pleased to welcome Bill to our ACES ENGAGE speaker lineup. It's our mission to provide ACES users and ACES ENGAGE attendees with the knowledge necessary to increase and improve QC within their organizations, and what better way to do that than speak directly with a GSE source," said ACES CEO Trevor Gauthier. "Bill is the perfect addition to our speaker lineup. We feel confident attendees will leave well-equipped with the QC knowledge needed for the year ahead."

ACES ENGAGE speaker lineup also includes keynote speaker Robyn Benincasa, a two-time world champion adventure racer, 20+ year veteran San Diego firefighter, 2014 CNN Hero, Guinness World Record Endurance Kayaker, best-selling author, and founder of The Project Athena Foundation. In addition, ACES has gathered thought leaders and industry experts, such as Joel Kan, vice president and chief economist at the Mortgage Bankers Association and Richard J. Andreano, Jr., partner and practice leader of Ballard Spahr's Mortgage Banking Group.

ACES ENGAGE provides a mix of general session presentations, panel discussions and social activities. Attendees will have numerous opportunities to learn from industry experts and thought leaders, network, and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations. Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2024.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced Fannie Mae Vice President Bill Cleary will speak at its annual ACES ENGAGE conference, taking place at the Ritz Carlton Dove Mountain hotel in Tucson, Ariz., May 19 - 21, 2024.

Related link: https://www.acesquality.com/

ACES Audit Volume Increases 24%, Hits Record High in 2023

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that, despite challenging mortgage market conditions, the company maintained a record growth path achieved over the last few years by adding more than a dozen of the leading lenders in the U.S. to its client roster in 2023. Combined with many longtime, quality-conscious customers, this growth resulted in a 24% increase in audit volume totaling more than 7.7 million audits across hundreds of millions of dollars of real estate transactions. New logos added to the ACES portfolio include a top-five credit union, one of the largest homebuilders in the country, a large national outsourcer, the largest bank in Pennsylvania and a state housing finance authority.

From a technology perspective, one of the company's most significant accomplishments in 2023 was the official launch of ACES PROTECT, a suite of automated regulatory compliance tests designed to reduce audit time and enhance oversight by incorporating automatic compliance testing into the overall quality control (QC) auditing environment. ACES also introduced several enhancements to its free Compliance NewsHub weekly newsletter and website, enabling users to filter the events calendar and recent news for easier navigation. The company also published nearly 460 articles and over 160 calendar items to the Compliance NewsHub, thus helping financial services QC, compliance and risk professionals stay current on the latest regulatory and investor requirements.

"2023 continued to be a challenging year for mortgage and financial services professionals; however, the downward trend in critical defect rates over the last few quarters of the year, as shown in our quarterly Mortgage QC Industry Trends Report, indicates that lenders and financial institutions are taking QC seriously," ACES CEO Trevor Gauthier said. "While the outlook for 2024 is more favorable, lenders and financial institutions must continue to prioritize loan quality and risk mitigation to ensure they can enjoy the spoils of a more fruitful lending environment. As always, ACES remains a steadfast partner in helping lending organizations maintain compliance and preserve the integrity of their originations and operations."

ACES initiatives contribute to keeping tens of thousands of financial professionals informed about the latest defect trends in the industry. Additional 2023 achievements for ACES include:

* President and Chief Operating Officer Phillip McCall's selection as a HW Vanguard award winner by HousingWire magazine;

* An expanded partnership program with ActiveComply;

* Inclusion in HousingWire's annual TECH100 awards program for the ninth consecutive year;

* CEO Trevor Gauthier's selection as an "Industry Titan" by National Mortgage Professional (NMP) magazine;

* Recognition by The Denver Post in its "Top Workplaces 2023" list and

* Being named one of the 2023 Best Places to Work in Financial Technology by Arizent and Best Companies Group.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that, despite challenging mortgage market conditions, the company maintained a record growth path achieved over the last few years by adding more than a dozen of the leading lenders in the U.S. to its client roster in 2023.

Related link: https://www.acesquality.com/

ACES Q2 2023 Mortgage QC Trends Report Finds Critical Defect Rate Declines for Third Consecutive Quarter

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q2 2023 report include the following:

* The overall critical defect rate decreased by 3.37% to 1.72%, marking the third consecutive quarter of decline.

* Defects in the Credit and Liabilities categories increased for the second straight quarter.

* While Income/Employment and Assets continued to improve, these remain the top two defect categories for Q2 2023, followed by Loan Documentation at No. 3.

* Analysis of the core underwriting sub-categories showed dramatic improvement in Asset Eligibility from Q1, whereas Credit Documentation and Income/Employment quality deteriorated significantly.

* After increasing slightly in Q1, Appraisal defects declined in Q2.

* Q2 marked the third consecutive quarter where purchase and refinance transactions achieved relative defect parity.

* Last quarter's improvement in FHA defects proved momentary, as defects rose this quarter, outstripping review share. Defects decreased across USDA, VA and conventional loans, with VA loans experiencing the most improvement.

"The downward trend in critical defect rates over the last few quarters speaks to the care lenders are putting into each loan. At a time when every loan originated matters, lenders are taking quality control seriously and doing all they can to prevent buyback requests from the GSEs," said ACES Executive Vice President Nick Volpe. "Critical defect rates continue to trend in the right direction, and now, with interest rates trending down at the time of this report, we're looking forward to seeing lenders maintain high loan quality as the market once again changes."

Findings for the Q2 2023 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"Our findings for Q2 have been a welcoming of positive news, and with continued predictions for a more robust origination environment in 2024, the future looks bright for lenders that have survived the drop in volume and increased QC scrutiny," said ACES CEO Trevor Gauthier. "The lenders that have been successful in 2023 are those that have embraced QC and prepared for the next market shift. We're looking forward to watching lenders continue to keep quality at the forefront of their operations."

The Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

ACES Quality Management President Phillip McCall named a HW Vanguard

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that HousingWire magazine has selected Phillip McCall in its annual Vanguard award program.

HousingWire's Vanguard award program recognizes leaders of businesses contributing to the growth of the housing economy and its various sectors, including lending, servicing, investments, and real estate. HousingWire selects 100 leaders from diverse backgrounds who may run established companies or start-ups but share one common trait: an unmistakable impact on the industry at large.

"Behind every great company lies a visionary leader, and ours is no exception. Phil embodies the essence of excellence in every aspect of his leadership. From spearheading operations and product management to driving cutting-edge technology and client-facing initiatives, he has redefined what it means to be a true Vanguard in the industry," said ACES CEO Trevor Gauthier. "His unwavering commitment to fostering a dynamic internal culture has transformed our organization into a tight-knit community of passionate individuals working collaboratively towards a common goal."

McCall's most recent achievement is ACES PROTECT, a suite of automated regulatory compliance tests added to its flagship ACES Quality Management & Control ® quality control (QC) auditing platform. Through ACES PROTECT, users can easily access a suite of compliance checks within the ACES platform, including certification of loan estimate/closing disclosure calculations, high-cost mortgage and high-price mortgage loan testing, Qualified Mortgage (QM) tests and other critical compliance tests.

"The 2023 Vanguards are made up of the industry's most impressive and powerful leaders who are fueling the growth of their organizations and leaving an indelible mark on the industry," said HW Media Editor-in-Chief Sarah Wheeler. "These remarkable individuals underscore the pivotal role that visionary leadership plays in our ever-evolving housing ecosystem. These winners' achievements stand as a testament to the enduring significance of the Vanguards award, which has become a career-changing accolade reserved only for the industry's top leaders."

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About HousingWire:

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that HousingWire magazine has selected Phillip McCall in its annual Vanguard award program.

Related link: https://www.acesquality.com/

ACES Quality Management Announces Preliminary Speaker Lineup for ACES ENGAGE 2024

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker lineup for the upcoming ACES ENGAGE conference, taking place at the Ritz Carlton Dove Mountain hotel in Tucson, Ariz., May 19 - 21, 2024.

This year's keynote speaker is Robyn Benincasa, a two-time world champion adventure racer, 20+ year veteran San Diego firefighter, 2014 CNN Hero, Guinness World Record Endurance Kayaker, best-selling author, and founder of The Project Athena Foundation.

In addition, ACES has gathered thought leaders and industry experts for this year's speaker lineup, including:

* Joel Kan, vice president and chief economist at the Mortgage Bankers Association;

* Richard J. Andreano, Jr., partner and practice leader of Ballard Spahr's Mortgage Banking Group; and

* A Fannie Mae representative to be announced.

"With the increased regulatory scrutiny of loan quality and repurchase requests on the rise, lenders must ensure their quality control and risk management processes are up to the challenge," ACES CEO Trevor Gauthier said. "Watching quality control professionals from across the financial services industry gather and share strategies, collaborate with industry leaders and drive the future of quality management and control is the best and highest outcome we could hope for from this event. We're so pleased to share our speaker lineup for next year and look forward to the fruitful discussions that have become a hallmark of this event."

ACES ENGAGE provides a mix of general session presentations, panel discussions and social activities. Attendees will have numerous opportunities to learn from industry experts and thought leaders, network, and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2024.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker lineup for the upcoming ACES ENGAGE conference, taking place at the Ritz Carlton Dove Mountain hotel in Tucson, Ariz., May 19 - 21, 2024.

Related link: https://www.acesquality.com/

ACES Q1 2023 Mortgage QC Trends Report Finds Critical Defect Rate Declines for Second Consecutive Quarter

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q1 2023 report include the following:

* The overall critical defect rate declined by 3.26%, ending at 1.78% and marking the second straight quarter of decline.

* In the major underwriting categories, Assets and Income/Employment improved, while Credit and Liabilities deteriorated.

* Despite its improvement this quarter, Income/Employment remained the leading defect category, followed by Assets and Legal/Regulatory/Compliance.

* The sub-category analysis showed increases in eligibility-related defects for both the Assets and Credit categories, whereas this seems to have been the primary driver of improvements in the Income/Employment category. However, analysis- and documentation-related errors both increased this quarter, with documentation remaining the largest sub-category of defects for both the Income/Employment and Asset categories.

* Appraisal defects increased, albeit nominally, for the second straight quarter.

* Purchase and refinance shares held steady in Q1, achieving defect parity for the second consecutive quarter.

* FHA defect share declined after two consecutive quarters of increase. While USDA defects continued to improve, VA defects increased significantly in Q1, and conventional defects also grew slightly.

"While the drop in origination volume has challenged the industry, it has also enabled underwriting and QC teams to be more diligent with each loan file, resulting in higher loan quality. The continued decline in the overall critical defect rate on the heels of last year's historic high indicates lenders have not let the desire for volume override the need to reduce errors and mitigate risk," said ACES Executive Vice President Nick Volpe. "With the recent changes to Fannie Mae's pre-funding QC reviews and post-closing QC cycle times, time will tell in the following quarters how diligent lenders have been in maintaining loan quality and investor requirements."

Findings for the Q1 2023 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"The tough decision lenders were faced with at the beginning of the year appear to be paying off. Lenders reported a pre-tax, per-loan net loss of $1,972 in Q1. This result is an improvement over Q4 2022's record $2,812 per-loan loss and reverses the trend of production losses that began in Q4 2020," said ACES CEO Trevor Gauthier. "We expect this data to continue to improve in the coming quarters. Making strategic investments in tech and optimizing operations - especially in QC - can have a significant impact on protecting existing revenue amidst challenging market conditions."

The Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

ACES Quality Management and ActiveComply Partner to Help Financial Services Firms Address Social Media Compliance and Quality Control Needs

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has expanded its partnership program with ActiveComply, a leader in social media monitoring and website archival for the financial industry. The combined partnership will leverage ActiveComply's SocialShield® tool with the ACES Quality Management & Control® Software platform to improve regulatory reporting and streamline audit workflow for mortgage lending.

"Social media is constantly evolving, and lenders often struggle to effectively monitor and audit loan officer activity, which is why we are thrilled to announce our partnership with ActiveComply," said ACES CEO Trevor Gauthier. "Our technologies combined will empower our clients to more efficiently monitor social media activity as part of their overall compliance monitoring system in accordance with regulatory expectations and requirements."

ActiveComply's SocialShield® platform assists financial institutions in tracking company-affiliated social media profiles, monitoring those profiles for compliance and meeting regulatory archival requirements.

Key features include:

* Automated account discovery;

* Content alerts;

* Image scanning;

* Equal Housing logo detection;

* Missing Nationwide Mortgage Licensing System (NMLS) ID detection;

* Inappropriate language alerts;

* Executive reporting;

* Archiving; and

* On-going support for new hires and trigger terms.

"We have long admired ACES as the industry leader in quality control technology and are eager to partner with them," said Colby Berger, Chief Operating Officer at ActiveComply. "ActiveComply is leading the effort to keep financial institutions in compliance with the rapidly changing landscape of social media. Together, our companies' combined strengths help our clients improve compliance, create efficiency and ultimately increase revenue opportunities."

About ActiveComply:

ActiveComply was founded to help regulated institutions tackle the tremendous task of ever-growing compliance responsibilities. Working collaboratively with experts in the field - including compliance personnel, regulators, attorneys and other industry stakeholders - the company has developed a suite of solutions to help its clients confidently manage their social media, websites and remote work compliance. The company's software is built on more than 10 years of constantly evolving technology that has been used by more than 60 million professionals to date. This background, combined with experts in the compliance field, has resulted in powerful, easy-to-use and scalable tools that can save regulated institutions time, money and their reputations. To learn more, visit https://www.activecomply.com/.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has expanded its partnership program with ActiveComply, a leader in social media monitoring and website archival for the financial industry.

Related link: https://www.acesquality.com/

ACES Quality Management Execs Sharon Reichhardt and Phil McCall to Speak at 2023 MBA Compliance and Risk Management Conference

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced two of its top executives, Executive Vice President of Operations Sharon Reichhardt and President and COO Phil McCall, will be speaking at the 2023 Mortgage Bankers Association (MBA) Compliance and Risk Management Conference taking place September 10-12, 2023, at the Grand Hyatt in Washington, D.C.

McCall will introduce the speakers for the "Washington Update" opening general session on Monday, Sept. 11 at 8:30 am E.T. The session, which is sponsored by ACES Quality Management, will include updates from MBA's CEO Bob Broeksmit on recent developments by Washington policymakers and MBA's advocacy work. Following his remarks, attendees will hear directly from key regulators on agency priorities impacting regulatory compliance and delivery and servicing of loans to government agencies. In addition to Broeksmit, speakers for the session include representatives from the U.S. Department of Veterans Affairs (V.A.), U.S. Department of Housing and Urban Development (HUD), Federal Housing Finance Agency (FHFA), Consumer Financial Protection Bureau (CFPB) and USDA Rural Development.

Reichhardt will moderate the session, "Fraud Mitigation - The Devil's in the Data," on Monday, Sept. 11 at 2 pm., which "focuses on what lenders should be examining, data collection methods and how to analyze the data to determine how to stop common fraud schemes. Panelists also discuss how lenders can use data to mitigate financial risks and protect profitability." Representatives from Chase, Mann Mortgage, LLC and Mr. Cooper will join Reichhardt on the panel.

"As a Platinum sponsor for this year's Compliance and Risk Management conference, ACES is thrilled to support the MBA's efforts to keep mortgage professionals apprised of the latest trends, challenges and innovations related to compliance, loan quality and risk management," said ACES CEO Trevor Gauthier. "Phil and Sharon, two of ACES' finest minds, are poised to offer invaluable insights that will undoubtedly provide this year's attendees with food for thought as to how they can safeguard the integrity of their originations through robust quality control practices."

To learn more, visit the ACES team at booth number 7 or set up a meeting in advance by emailing sales@acesquality.com.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on I.T. or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced two of its top executives, Executive Vice President of Operations Sharon Reichhardt and President and COO Phil McCall, will be speaking at the 2023 Mortgage Bankers Association (MBA) Compliance and Risk Management Conference taking place September 10-12, 2023, at the Grand Hyatt in Washington, D.C.

Related link: https://www.acesquality.com/

ACES Quality Management named 2023 Best Places to Work in Financial Technology

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been named one of the 2023 Best Places to Work in Financial Technology. The awards program was created in 2017 and is a project of Arizent and Best Companies Group.

This annual survey and awards program is designed to identify, recognize and honor the best employers in the financial technology industry. Companies recognized on this year's list operate in and serve companies and consumers in a wide range of financial services, including banking and mortgages, insurance, payments and financial advisory. The 2023 list included 50 companies and was published by Arizent brands American Banker, National Mortgage News, PaymentsSource, Financial Planning and Digital Insurance.

"At ACES, we pride ourselves on our customer-centric approach, and this people-first mentality naturally extends to our personnel," said CEO Trevor Gauthier. "Our dedicated staff of industry experts is the backbone of our industry-leading software, and without them, ACES would not be where it is today. The importance of employee feedback in the judging process for this designation makes this honor especially gratifying."

Companies from across the United States entered a two-part survey process to determine Arizent's Best Places to Work in Financial Technology. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration and survey process, analyzed the data and determined the final ranking.

"Some of the most intriguing technology advances in financial services are developed within fintech firms that partner or compete with traditional banks," said Penny Crosman, executive editor of technology at American Banker. "Best Places to Work in Financial Technology provides a closer look at some of these companies and the culture and benefits that help them attract top talent."

For more information on Arizent's Best Places to Work in Financial Technology program, including full eligibility criteria, visit www.BestPlacestoWorkFinTech.com or write to penny.crosman@arizent.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been named one of the 2023 Best Places to Work in Financial Technology. The awards program was created in 2017 and is a project of Arizent and Best Companies Group.

Related link: https://www.acesquality.com/

Q4 2022 ACES Mortgage QC Industry Trends Report Shows Decline in Critical Defect Rate to 1.84%

The quarterly defect rate declined 25.5% over Q3, though the annual defect rate remained above 2% for 2022 /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) of 2022, as well as the full calendar year (CY). The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q4/CY 2022 report include the following:

* The overall critical defect rate declined 25.5% over Q3 2022, ending the quarter at 1.84%.

* Due to two consecutive quarters of +2% defect rates, the overall rate for CY 2022 was 2.07%.

* Of the four major underwriting categories, Credit improved considerably over Q3, while Liabilities achieved a more modest improvement. Both Assets and Income/Employment increased significantly, ending Income/Employment's multi-quarter trend of decline.

* Income/Employment remained the leading category of defects reported, with Assets and Borrower and Mortgage Eligibility completing the top three categories of defects cited.

* A sub-category analysis of the Assets and Income/Employment categories found documentation to be the leading driver of defects within these two categories.

* Appraisal defects also increased in Q4, ending another multi-quarter trend of decline.

* Purchase share remained high in Q4, with the industry achieving defect parity for the quarter.

* Despite declining in terms of review share, FHA defects increased for the second consecutive quarter, as did conventional loans. USDA and VA loan defects continued to improve.

"After last quarter's historic high of 2.47%, the reduction in Q4's critical defect rate to a sub-2% level is encouraging and illustrates just how much the precipitous drop in origination volumes impacted lending operations," said ACES Executive Vice President Nick Volpe. "However, lenders are starting to see the GSEs take an aggressive stance on repurchase requests for loans with curable defects. In addition, HUD has yet to complete its reviews of some vintage FHA loan production, an area notorious for defects. All of this may spell trouble for lenders that are already financially strapped due to declining volumes."

Findings for the Q4 2022 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"Loan defects are one of the greatest sources of financial risk to lenders in today's tight origination market," said ACES CEO Trevor Gauthier. "The best defense against this kind of threat is a robust QC auditing platform like ACES, which helps lenders retain the value of their loan production by identifying the point of origin for loan defects within the manufacturing process and uncovering defect trends to help resolve these issues before they become the impetus for a repurchase request or sale on the scratch-and-dent market."

The Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

ACES executives will analyze the Q4 2022 ACES Mortgage QC Industry Trends Report findings and offer insights into what lenders can expect in future quarters during a webinar titled, "QC Trends and Industry Insights" as part of its ongoing QC NOW Web Series.

Visit the ACES Webinar page for upcoming registration details: https://www.acesquality.com/resources/webinars.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) of 2022, as well as the full calendar year (CY).

Related link: https://www.acesquality.com/

Denver Post Names ACES Quality Management a Recipient of Colorado Top Workplaces 2023 Award

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has been awarded a Top Workplaces 2023 honor by Denver Post Top Workplaces.

"ACES is proud to call Colorado home. While some of our team is remote, we have a tremendously talented workforce that operates out of our corporate headquarters in Denver and the surrounding area," said CEO Trevor Gauthier. "As much as we value our customers, we hold our employees in the same regard. Our success and innovative software solutions - not to mention this honor - would not be possible without them."

The Top Workplaces list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

"Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees," said Eric Rubino, Energage CEO. "That's something to be proud of. In today's market, leaders must ensure they're allowing employees to have a voice and be heard. That's paramount. Top Workplaces do this, and it pays dividends."

About Energage

Making the world a better place to work together.™

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 16 years of culture research and the results from 27 million employees surveyed across more than 70,000 organizations,  Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 2 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has been awarded a Top Workplaces 2023 honor by Denver Post Top Workplaces.

Related link: https://www.acesquality.com/

ACES Quality Management unveils ACES PROTECT® mortgage compliance testing module

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announces the addition of ACES PROTECT, a suite of automated regulatory compliance tests, to its flagship ACES Quality Management & Control® quality control (QC) auditing platform. ACES PROTECT enables lenders to reduce audit time and improve oversight by incorporating automatic compliance testing into their overall QC auditing environment.

"Given the nature of originations right now, calculation errors and other compliance missteps are even more costly," said ACES CEO Trevor Gauthier. "ACES PROTECT gives our clients an added layer of compliance protection that is seamless and cost-effective, enabling them to significantly increase audit productivity while still independently validating loan eligibility calculations."

Through ACES PROTECT, ACES users can easily access a suite of compliance checks within the ACES platform, including certification of loan estimate/closing disclosure calculations, high-cost mortgage and high-price mortgage loan testing, TRID fee tolerance, Qualified Mortgage (QM) tests and other critical compliance tests. ACES users can quickly and easily run compliance tests without leaving the system and automate tasks and exceptions for any alerts, significantly increasing audit productivity. ACES PROTECT provides complete visibility into its calculations via detailed loan-level reporting that clearly communicates a loan's compliance status. Users can select and pay for only the tests they need and automate tasks and exceptions for any alerts to control costs while increasing productivity and ensuring compliance.

"ACES PROTECT has allowed us to automate several of our manual fee compliance tests using a fully supported application, giving us greater efficiency, improved accuracy and better reporting," said Anthony DeAngelo, Director of Sourcing and Procurement for USAA's Managed Services department. "With ACES PROTECT, we're able to test using the parameters we set in ACES PROTECT and, if needed, change them on the fly. All of this gives us improved confidence when sharing our results with management, auditors and regulators."

To learn more, contact your ACES representative or request an ACES PROTECT demo at https://www.acesquality.com/demo.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 2 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announces the addition of ACES PROTECT, a suite of automated regulatory compliance tests, to its flagship ACES Quality Management & Control® quality control (QC) auditing platform.

Related link: https://www.acesquality.com/

Critical Defect Rate Reaches Report-High in Q3 2022, Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the third quarter (Q3) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q3 2022 report include the following:

* The overall critical defect rate increased 20.5% over Q2 2022, ending the quarter at 2.47% - a report high.

* Of the four major underwriting categories (Assets, Credit, Income/Employment and Liabilities), three saw moderate to significant increases in Q2 2022. Income/Employment remained the leading category of defects reported, despite continuing its multi-quarter trend of decline.

* A sub-category analysis of the Assets and Income/Employment categories uncovered troubling defect trends related to eligibility.

* Appraisal defects declined once again, now reflecting a multi-quarter trend.

* Purchase share dominated in Q3 2022, as expected given market conditions, while review share for FHA, USDA and VA loans increased.

* In a reversal of last quarter's findings, FHA defect share saw a moderate increase in Q3 2022, along with a slight defect increase in conventional loans. USDA and VA loan defects improved significantly last quarter.

"The overarching theme for this quarter's report is the effect of sharp declines in loan volume and interest rate volatility on lenders' operations. With purchase originations down nearly 20% quarter-over-quarter and close to 50% year-over-year, lenders are fighting to keep every potential piece of business that comes their way and, perhaps, becoming more aggressive in their borrower qualifications," said ACES Executive Vice President Nick Volpe. "Riding the line on eligibility provides little margin for error. Thus, lenders must continue emphasizing loan quality to ensure salability and long-term asset performance."

Findings for the Q3 2022 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"In our last report, we mentioned employment and loan documentation as areas of concern. As layoffs have continued since Q2 2022, we're seeing the ripple effects of interest rate volatility and changing market conditions surface in other areas of the loan manufacturing process, particularly in eligibility," said ACES CEO Trevor Gauthier. "With ACES, lenders can not only identify these immediate areas of concern but also view their QC findings within a historical context to pinpoint trends and execute immediate corrective actions to protect the integrity of their origination pipeline."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 2 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the third quarter (Q3) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

ACES Quality Management Makes Ninth Appearance on HousingWire Tech100 List of Top Mortgage Tech Companies

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been selected for the ninth consecutive year by HousingWire magazine for its annual Tech100 awards program. The magazine chose ACES for the continual innovation of its flagship quality control (QC) auditing platform ACES Quality Management & Control® software.

"2022 was a highly volatile year for mortgage lenders. While loan quality is always a moving target, last year's challenges certainly underscored the need to maintain quality and mitigate risk," ACES CEO Trevor Gauthier said. "At ACES, we're committed to making this target obtainable and seamless by delivering QC tools to help lenders maintain the integrity of their origination and servicing portfolios. Even with lenders tightening their budgets in the face of rapidly declining loan volumes, we still increased our client base by 22%, which speaks to the importance lenders place on loan quality."

In 2022, ACES launched a new compliance-driven oversight process via a role-based permission system within ACES CONNECT. The module allows users to self-remediate audit findings, access reporting and trending data, review audit documents and manage corrective action plans in coordination with their organization's risk department. The company also released a new servicing-focused multi-answer managed questionnaire and added and reviewed over 950 articles along with close to 200 calendar items to its free Compliance NewsHub, in addition to producing its quarterly Mortgage QC Industry Trends report.

2022 also saw the successful launch of ACES' inaugural ACES ENGAGE event for mortgage/financial services risk management and QC professionals. During the event, the company announced its new Certified ACES Administrator (CAA) program to enhance users' knowledge base and offer official accreditation for system administrators. ACES ENGAGE will take place again this year at the Broadmoor Resort in Colorado Springs, Colo., on May 17-19, 2023.

"As someone who had a front-row seat to watch the housing economy's tech transformation, I am increasingly in awe of the innovation we have seen from the Tech100 winners year after year," HW Media Editor in Chief Sarah Wheeler said. "With new technologies emerging every day, I am proud to be part of this exciting journey that has positioned the industry to be more efficient, more transparent and more accessible than ever before."

HousingWire's TECH100 award seeks to highlight the most innovative technology companies across the housing sector. To view the complete list of winners, visit https://www.housingwire.com/articles/announcing-the-2023-tech100-mortgage-winners/.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About HousingWire:

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been selected for the ninth consecutive year by HousingWire magazine for its annual Tech100 awards program. The magazine chose ACES for the continual innovation of its flagship quality control (QC) auditing platform ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

ACES Quality Management Taps Mortgage and Financial Services QC/Risk Experts to Headline 2023 ACES ENGAGE

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker lineup for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 17 - 19, 2023.

ACES has carefully curated this year's ACES ENGAGE lineup to provide attendees the opportunity to learn from industry experts and thought leaders. 2023 ACES ENGAGE Speakers to include: the Mortgage Bankers Association's Chief Economist and Senior Vice President Michael Fratantoni, Ballard Spahr Partner and Mortgage Banking Group Practice Leader Richard J. Andreano, Jr., Fannie Mae's Senior Director in Single Family Risk Loan Quality Candace Kubida and keynote speaker Jeff Evans, an adventurer and expedition leader.

"Last year's ACES ENGAGE event was a huge success, and we strive to make each year even better. We are confident this speaker lineup will help attendees expand both personally and professionally," ACES CEO Trevor Gauthier said. "With fraud up nearly 20% and the cost of corrections rising, lenders need to shore up their defenses. ACES ENGAGE will leave attendees with a deeper understanding of proactive quality assurance and compliance and strategies to protect loan quality and mitigate risk."

ACES ENGAGE will offer a mix of general session presentations, panel discussions and social activities. Attendees have the opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2023

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker lineup for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 17 - 19, 2023.

Related link: https://www.acesquality.com/

ACES Quality Management expands client base by 22% in 2022

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the company had record growth increasing its client base by 22% amidst significant market volatility. The company also made numerous updates to its ACES Quality Management & Control® software and its free Compliance NewsHub resource, in addition to launching its inaugural ACES ENGAGE conference.

"2022 was an extremely challenging year for mortgage and financial services professionals, and with the decline in mortgage originations and other pressing economic factors, it was encouraging to see lenders and financial institutions continuing to invest in loan quality and risk mitigation," ACES CEO Trevor Gauthier said. "Given that the challenges we faced in 2022 are expected to extend into 2023, protecting the integrity and liquidity of the assets mortgage lenders and financial institutions are able to produce in today's market is more critical than ever. At ACES, we strive to support mortgage origination, consumer lending, loan servicing and wealth management and more through our robust quality management and control platform and serve as a resource so that all lenders - not just our clients - can keep loan quality and compliance at the forefront of their operations."

ACES launched a new compliance-driven oversight process for ACES CONNECT users via a role-based permission system. Launched last year, ACES CONNECT provides users with the ability to self-remediate audit findings, access reporting and trending data, review audit documents and manage corrective action plans in coordination with their organization's risk department. In addition, ACES CONNECT allows users to have access to the ACES quality control (QC) reporting to provide easy-to-view analytics for senior management along with any designated third parties. ACES was also among the first to update its reporting library within ACES Quality Management & Control software to align with Fannie Mae's reporting recommendations.

In May 2022, ACES ENGAGE brought the nation's top financial services quality management professionals together to discuss industry trends and best practices. ACES ENGAGE will take place again this May in Colorado Springs.

The organization also continued to make efforts to give back through ACES CARES. Established in 2018, ACES CARES encourages employees to make a positive difference in the community through volunteering, outreach and financial contributions to charities and causes close to their hearts. In 2022, the ACES team donated over 1,181 hours of paid and unpaid volunteer hours. Since the program's inception, ACES Quality Management and its staff have donated a total of $33,750 to 58 organizations. ACES CARES offers a dollar-for-dollar match of employee donations to U.S.-registered 501(c)(3) charitable organizations of their choice, the program also supports employees' wellness and community involvement programs.

Additional 2022 achievements for ACES include:

* Producing its free quarterly Mortgage QC Trends Report;

* Executive Vice President of Operations Sharon Reichhardt being named a 2022 HousingWire Insider;

* Presence on HousingWire magazine's 2022 Tech100 Mortgage list;

* Enhancing visibility of question codes within ACES Managed Questionnaires;

* Releasing a new servicing-focused multi-answer managed questionnaire and

* Published 3600 changes and additions to ACES Managed Questionnaires and

* Added and reviewed over 950 articles to the ACES Compliance NewsHub along with close to 200 calendar items.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the company had record growth increasing its client base by 22% amidst significant market volatility. The company also made numerous updates to its ACES Quality Management & Control® software and its free Compliance NewsHub resource, in addition to launching its inaugural ACES ENGAGE conference.

Related link: https://www.acesquality.com/

ACES Quality Management’s Trevor Gauthier selected as a 2023 Industry Titan by National Mortgage Professional Magazine

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that CEO Trevor Gauthier has been selected as an Industry Titan by National Mortgage Professional (NMP) magazine. This award seeks to highlight the individuals that have dedicated their lives to the mortgage industry with confidence, compassion and pride.

"As always, I am humbled to receive this individual recognition, but any success I've achieved as head of ACES is a direct result of the talented group of people I'm surrounded by every day," said ACES CEO Trevor Gauthier. "My career in the financial services industry has been thrilling and most importantly, continues to teach me new things to this day. I'm thankful to have the opportunity to continuously learn from and share my experiences with those around me and have them share their experiences with me."

Under Gauthier's leadership, ACES has continued to advance QC automation and deliver mission-critical features and functionality through its flagship ACES Quality Management and Control® software platform. Additionally, Gauthier has ensured ACES maintains its commitment to providing free services to the industry through its ACES Compliance NewsHub, an online compliance news repository that has published over 800 articles and over 170 calendar items year-to-date and the quarterly Mortgage QC Trends Report. ACES has published over 5,032 changes and additions to their ACES Managed Questionnaires to ensure clients have the most up-to-date regulations.

Gauthier's full profile can be viewed in the January issue of NMP or visit: https://nationalmortgageprofessional.com/news/meet-nmp-2023-titans-industry

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that CEO Trevor Gauthier has been selected as an Industry Titan by National Mortgage Professional (NMP) magazine. This award seeks to highlight the individuals that have dedicated their lives to the mortgage industry with confidence, compassion and pride.

Related link: https://www.acesquality.com/

Critical Defect Rates Rose 6% in Q2 2022 Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q2 2022 report include the following:

* The overall critical defect rate increased 6% over Q1 2022, ending the quarter at 2.05% and crossing the 2% threshold for only the third time in this report's history.

* While Income/Employment defects continue to represent the majority of defects reported, its overall share of defects decreased from the previous quarter.

* Loan Documentation defects increased significantly in Q2 2022, with Closing Documentation errors comprising the vast majority of these defects.

* Appraisal defects continued trending downward for the second straight quarter, improving slightly over Q1 2022.

* Purchase share increased in Q2 2022, reflecting the shift from a refinance market, while conventional loan share remained essentially unchanged.

* Although FHA share increased slightly in Q2 2022, defects declined significantly in this category over the previous quarter. Conversely, VA and USDA defects increased remarkably despite only modest gains in review share, with VA defects more than doubling from the previous quarter.

"The geopolitical and macroeconomic events surrounding Q2 2022 are most certainly the driving factors behind the increase in the overall critical defect rate past the 2% threshold. While the Income/Employment category improved tremendously this quarter, significant defect increases in the Loan Documentation, VA and USDA categories are cause for concern," said ACES Executive Vice President Nick Volpe.

Findings for the Q2 2022 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"With interest rates skyrocketing and severe declines in volume and profitability, Q2 2022 was the perfect storm for the mortgage industry. The market disruption combined with increased competition certainly created ample opportunity for loan defects, hence the increase in Q2r's overall critical defect rate," said ACES CEO Trevor Gauthier. "The takeaway for lenders moving forward is to double down on quality control and risk mitigation to protect the volume they can capture and ensure buyback requests don't diminish profits."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;
* 8 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control software.

Related link: https://www.acesquality.com/

ACES Quality Management Upgrades ACES CONNECT® to Enhance Communication, Collaboration on Quality Control Findings

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has enhanced its proprietary ACES CONNECT portal to extend its flexibility and user control capabilities. This enhancement allows ACES administrators to create custom user roles and assign permissions for those roles to fit the needs of their organization. Users can build roles based on granular permissions related to the loan and exception communication process, thus simplifying group management and settings within the portal through the ACES Quality Management & Control® software platform.

"Our commitment to improving loan quality through our industry-leading technology and exemplary customer service is never satisfied. We continuously keep our ears open and our noses to the grindstone to ensure we're constantly delivering the tools and the knowledge our clients need to support their quality control programs, regardless of whether those efforts are managed internally or externally," said CEO Trevor Gauthier. "This enhancement was a direct result of listening to our clients' needs and making the necessary advancements to our technology to improve communication and collaboration on QC activities."

Launched in May 2022, ACES CONNECT provides enhanced productivity and boosts collaboration in resolving loan defects, requesting or supplying additional documentation, answering questions and concerns and tracking communications within the organization and externally with third parties. Through the portal, users can self-remediate audit findings, access reporting and trending data, review audit documents and manage corrective action plans in coordination with their organization's risk department. In addition, ACES CONNECT provides users with access to the ACES QC reporting to provide easy-to-view reporting for senior management along with any designated third parties. To learn more about ACES CONNECT, request a demo.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 3 of the top 5 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has enhanced its proprietary ACES CONNECT portal to extend its flexibility and user control capabilities. This enhancement allows ACES administrators to create custom user roles and assign permissions for those roles to fit the needs of their organization.

Related link: https://www.acesquality.com/

Mortgage Servicing Start-Up Valon Selects ACES Quality Management & Control to Drive QC Operations

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that mortgage lending and servicing start-up Valon has selected ACES' flagship audit platform ACES Quality Management & Control® Software to support the company's mortgage servicing quality control (QC) audits, completing implementation within 28 business days.

"What's unique about Valon is we're both a tech company and a mortgage servicer. We've grown tremendously since our inception in 2019 and are projecting additional growth of 150% this year. As we scale internal operations to keep pace with that growth, having strong controls in place is extremely important to ensure we're operating compliantly and responsibly," said Christi Weber, Senior Director, Operations Enablement and Quality at Valon. "We identified ACES as one of the key leaders in the mortgage QC space and a partner that could help us implement a robust quality program that could keep up with a much larger book of business."

"With the platform's extensive compliance coverage at all levels and the fact that ACES is constantly optimizing the platform and monitoring the compliance landscape, we knew we could derive a ton of value from the system in a very short period," Weber added. "We're a very data-focused company, and ACES provides us with a wealth of data that we can analyze to look for trends and see how those affect certain subsets of our portfolio."

"Compliance and quality control automation are vital contributors to the success of today's mortgage companies. We've built ACES to enable businesses to swiftly meet mortgage compliance requirements and navigate changes while providing powerful business insights," said ACES CEO Trevor Gauthier. "Tech-forward companies like Valon are realizing the value of investing in quality control and risk management tools from the outset and, thus, setting themselves up for long-term success."

About Valon:

Valon is a residential mortgage servicer and lender on a mission to empower every homeowner with ease, security, and financial know-how. Valon is focused on creating a new homeownership experience through its mortgage servicing tools, lending products, and team of experts. For more information, visit https://valon.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that mortgage lending and servicing start-up Valon has selected ACES' flagship audit platform ACES Quality Management & Control® Software to support the company's mortgage servicing quality control (QC) audits, completing implementation within 28 business days.

Related link: https://www.acesquality.com/

Critical Defect Rate Declined in Q1 2022 Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q1 2022 report include:

* The overall critical defect ended Q1 2022 at 1.93%, representing a .02% decline from Q4 2022.

* Declining volumes have helped stabilize lender processes, keeping defects at bay, but signs are starting to emerge that the credit box is widening in the hunt for volume.

* Defects in the Income/Employment category continue to remain high.

* The share of appraisal-related defects fell in Q1 2022 after rising in the prior quarter, but signs indicate lenders should pay special attention to this area going forward.

* Purchase and refinance shares remained unchanged from the prior quarter. Conventional loan share continued its multi-quarter trend of decline, with FHA loans filling the void and VA loan share also on the rebound.

* Purchase defects increased specifically I the FHA category, which is expected given purchase loans' dominance in review share and the increase in FHA loans.

"Despite an overall decline in the critical defect rate for Q1 2022, the Income/Employment category remains a glaring problem. Lenders are finding this area a difficult one to rectify, and with staffing changes and new products coming online, it is more important than ever that QC managers get granular findings and feedback to their production group," said ACES Executive Vice President Nick Volpe. "Additionally, as lenders expand the credit box to win the fight for volume, they must be careful not to stretch too far and further exacerbate defects in this category."

Findings for the Q1 2022 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"While the defect increases in three of the four 'core underwriting' categories are cause for concern, it was not all 'doom and gloom' for Q1 2022. Out of the 11 primary loan defect categories ACES tracks, five showed considerable improvement over last quarter, and none more so than the Documentation category, which dropped 37% from 14.57% to 9.09," added Volpe. "This is a tangible example of the importance of quality control reporting. With quality control and quality assurance testing, lenders can course correct and improve the overall quality of their mortgage originations."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management(r) (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control(r) software.

Related link: https://www.acesquality.com/

Financial Center First Credit Union Selects ACES Quality Management & Control to Improve Consumer Loan Quality

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Financial Center First Credit Union (FCFCU) has selected ACES' flagship audit platform ACES Quality Management & Control® Software to support quality control (QC) audits for FCFCU's consumer lending channels.

"As a credit union, delivering value back to members is of the utmost importance, and part of that equation is ensuring loan quality is of the highest standards," said ACES CEO Trevor Gauthier. "ACES enables FCFCU to easily assess and improve the quality of its consumer lending production, thus upholding its commitment to excellence in member service."

ACES supports FCFCU's quality assurance, quality control and internal audit processes across all its consumer lending channels. ACES flexible technology allows FCFCU to track loan quality and effectively and quickly identify, communicate and remediate exceptions with ease.

"ACES has significantly improved the ability of our internal quality assurance program to identify, communicate and remediate exceptions quickly for both new member accounts and our consumer lending division," said Jennifer Rue, chief risk officer at FCFCU.

About FCFU

For 69 years, Financial Center First Credit Union has been serving its members and the community of Central Indiana. FCFCU is a member-owned, not-for-profit, co-operative whose members receive financial benefits in the form of lower loan rates, higher savings rates, and lower fees than banks. For more information, visit https://www.fcfcu.com/.

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Financial Center First Credit Union (FCFCU) has selected ACES' flagship audit platform ACES Quality Management & Control® Software to support quality control (QC) audits for FCFCU's consumer lending channels.

Related link: https://www.acesquality.com/

ACES Quality Management’s Sharon Reichhardt selected as a 2022 Insider by HousingWire Magazine

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Executive Vice President of Operations Sharon Reichhardt has been honored by HousingWire magazine in its annual Insiders awards program.

"Each year, the HW Insiders award represents a versatile group of unsung heroes who are vital to the smooth functioning of their organizations," HousingWire Editor in Chief Sarah Wheeler said. "While they may operate behind the scenes, the tireless work of these honorees has a huge impact on the larger housing ecosystem. We are honored to recognize this impressive group of industry experts."

HousingWire selected Reichhardt for this year's Insiders award based on her leadership and contributions to the ACES Client Success team. As a former ACES client, Reichhardt has leveraged her unique perspective to develop client-centric, scalable solutions that drive long-term organizational success. Her former hands-on experience as an ACES administrator also contributed to the development of the Certified ACES Administrator Program (CAA), which was announced in late May at the inaugural ACES ENGAGE event.

"From her alignment with our customers' needs and subsequent delivery of functional improvements to the ACES platform to her willingness to mentor everyone around her, Sharon is a valued member of the ACES team," said ACES CEO Trevor Gauthier. "Having been in our clients' shoes, she brings a level of empathy and camaraderie to those interactions, which makes our clients feel that she's one of them and endears her that much more to them."

To view the complete list of winners, visit http://housingwire.com/.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 60% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 retail banks; and

* 1 of the top 3 credit unions in the United States.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

About HousingWire:

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches more than 70,000 newsletter subscribers daily and 1 million unique visitors each month and has more than 5,000 members and event attendees. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Executive Vice President of Operations Sharon Reichhardt has been honored by HousingWire magazine in its annual Insiders awards program.

Related link: https://www.acesquality.com/

ACES Quality Management Executives selected to speak at Mortgage Bankers Association’s 2022 RMQA Conference

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Executive Vice President of Compliance Amanda Phillips and Executive Vice President of Operations Sharon Reichhardt have been selected to speak at the upcoming Mortgage Bankers Association's (MBA) Risk Management, Quality Assurance and Fraud Prevention Forum (RMQA) taking place September 11-13 in Nashville, Tenn.

Phillips will moderate "Examining Trends in Fair Housing, Fair Lending and Fair Servicing Compliance" on Tuesday, Sept. 13, from 9:45 a.m. to 10:45 a.m. CT, which will focus on trends related to regulations across the industry to help lenders make the necessary adjustments and ensure compliance.

Reichhardt will also present on Tuesday from 11 a.m. to noon CT as part of the panel discussing "Using Data to Stop Today's Fraud Schemes." This session will focus on the data lenders should be examining, collection methods for obtaining that data and how to analyze the data to determine the best means of stopping today's fraud schemes.

"The ACES team is extremely proud to have two of our best and brightest internal experts speak at this year's RMQA," said ACES CEO Trevor Gauthier. "Amanda and Sharon are both highly regarded members of the ACES team and outstanding thought leaders, each possessing a wealth of knowledge in their respective fields. I look forward to hearing them share their insights and expertise with the mortgage industry's compliance and quality control professionals."

ACES is a Platinum sponsor for this year's RMQA conference. To learn more about ACES' suite of mortgage quality control and risk management tools, visit them at tabletop No. 5 during the conference or schedule time to meet with the team at sales@acesquality.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 8 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Executive Vice President of Compliance Amanda Phillips and Executive Vice President of Operations Sharon Reichhardt have been selected to speak at the upcoming Mortgage Bankers Association's (MBA) Risk Management, Quality Assurance and Fraud Prevention Forum (RMQA) taking place September 11-13 in Nashville, Tenn.

Related link: https://www.acesquality.com/

ACES Quality Management Updates Reporting Library to Incorporate Recent Guidance by Fannie Mae

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that it has enhanced its reporting library within its flagship audit platform ACES Quality Management & Control® Software to help align with recent mortgage quality control (QC) reporting recommendations issued by Fannie Mae.

"ACES has utilized Fannie Mae's loan defect taxonomy for years to help lenders better understand the quality of their production," said ACES CEO Trevor Gauthier. "With the addition of these new reports, our clients can now align both their defect categorization and defect reporting with Fannie Mae's expectations, demonstrating an additional commitment to meeting Fannie Mae's QC directives."

These recommendations, which were outlined during the Nov. 10, 2021, Fannie Mae Boot Camp webcast, advised lenders to utilize the following three levels of reporting to ensure the effective management of their QC programs:

* Senior management;

* Middle management; and

* Front-line staff.

Fannie Mae also recommended that lenders tailor these reports to reflect the needs and concerns of each audience and the frequency of publication. General areas that all reports should include are as follows:

* Summarized and trending results;

* Compliance- versus credit-related defects; and

* Action plan reporting.

In addition to adding these reporting capabilities to the ACES platform, the ACES reporting team is working on additional reporting functionality to support the Fannie Mae QC Calibrations. To learn more about Fannie Mae's QC reporting recommendations, access the Boot Camp recordings at https://fanniemae.qumucloud.com/portals/bootcamp2021/home or visit https://singlefamily.fanniemae.com/media/31646/display to read the June 2022 edition of the Fannie Mae Quality Insider on "Strengthening Your QC program: QC Reporting."

ACES featured some of these news reports in the recent HousingWire webinar, "QC Trends and How to Prepare for Next Generation GSE Reporting."

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that it has enhanced its reporting library within its flagship audit platform ACES Quality Management & Control® Software to help align with recent mortgage quality control (QC) reporting recommendations issued by Fannie Mae.

Related link: https://www.acesquality.com/

Ruoff Mortgage Selects ACES Quality Management & Control to Improve Loan Quality Enterprise-wide Across Multiple Product Lines

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Ruoff Mortgage Company, Inc. (Ruoff Mortgage), a full-service residential mortgage lender, has selected its flagship audit platform ACES Quality Management & Control® Software to support the company's origination and servicing quality control (QC) audits.

"By prioritizing compliance and loan quality, lenders can gain deeper business insights while staying ahead of ever-changing regulatory requirements. Given Ruoff Mortgage's 70 retail locations throughout the Midwest, as well as its online reach to 45 states, there's a significant amount of compliance ground to cover," said ACES CEO Trevor Gauthier. "Our technology enables lenders to ensure compliance at all levels while also providing lenders with the flexibility to align our system with their unique needs and internal structure to improve internal reviews, communication and defect remediation, with the overall goal of reducing risk and enhancing loan quality."

Ruoff Mortgage selected ACES to help support its quality assurance, quality control and internal audit processes enterprise-wide to help track loan quality and effectively and quickly identify, communicate and remediate exceptions. Using ACES managed questionnaires, action planning capabilities and the ACES CONNECT communication portal, Ruoff Mortgage can seamlessly review 300 loans monthly while communicating report findings internally and reviewing its quality control and assurance procedures.

"ACES will tremendously improve our audit accuracy and produce clear, easy-to-read reports in minutes," said Diana Ringer, Chief Compliance Officer at Ruoff Mortgage. "It will help increase productivity, efficiency and quality, all while controlling overall costs."

About Ruoff:

Ruoff Mortgage is a full-service residential mortgage company with 70+ retail locations and originates in 45 states through their online consumer direct division. They have been recognized by several prominent industry publications such as the Scotsman Guide's list of Top Mortgage Lenders and Mortgage Executive Magazine's Top 100 Mortgage Companies in America and have been listed on the Inc. 5000's Fastest Growing Companies for nine years in a row. Ruoff Mortgage has a 98.2% customer satisfaction rating, as compiled by CX leader, Customerville. For more information, visit www.ruoff.com.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Ruoff Mortgage Company, Inc. (Ruoff Mortgage), a full-service residential mortgage lender, has selected its flagship audit platform ACES Quality Management & Control® Software to support the company's origination and servicing quality control (QC) audits.

Related link: https://www.acesquality.com/

Q4 2021 Critical Defect Rate Rose to 1.95%, Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) and full calendar year (CY) of 2021. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q4 2021 report include:

* The overall critical defect increased 0.08% to 1.95%, a change of 4% from the prior quarter, as lenders transitioned to a purchase-heavy lending environment.

* Income/Employment defects declined in overall share but remained the No. 1 most frequently cited issue, even after pandemic-related verification issues had subsided.

* Appraisal-related defects rose in Q4 2021 after experiencing minimal levels throughout the last refinance cycle.

* Purchase review share was 20 points higher than refinances.

* Conventional lending share is now 8 points below the pandemic peak amid a mini-resurgence in FHA lending.

"While the overall defect rate rose slightly in Q4 2021, defect rates have improved in totality when comparing 2021 to 2020," said ACES Executive Vice President Nick Volpe. "Given the uptick in Q4 and the persistent issues we're still seeing in the Income/Employment category, lenders should focus their efforts on shoring up this component of their underwriting process."

Findings for the Q4 2021 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"As lenders battle over volume, quality control and compliance teams are more important than ever to ensure that the loans that make it through the door meet all regulatory and eligibility requirements," said ACES CEO Trevor Gauthier. "On the origination side, we're seeing the credit box expand to help qualify more borrowers and maintain share. And with 1.3 million loans still in active forbearance along with the renewed focus on servicing from the CFPB and other regulators, servicers and lenders alike must be diligent in their compliance practices to survive this increased level of scrutiny. Leveraging a system like ACES helps both sides of the house ensure they are auditing to the best and most up-to-date standards."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) and full calendar year (CY) of 2021. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/