Author Archives: ACES Quality Management

ACES Quality Management Unveils Certified ACES Administrator Program at Inaugural ACES ENGAGE Event in Colorado Springs

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the launch of its Certified ACES Administrator (CAA) program during its inaugural ACES ENGAGE event, held May 23-25, 2022 at the Broadmoor Hotel in Colorado Springs.

"The Certified ACES Administrator Program has been in the works for months, so it was particularly gratifying for us to unveil this to our dedicated ACES user base during our first ACES ENGAGE event," ACES Executive Vice President of Operations Sharon Reichhardt. "Our customers are the core of everything we do, and this program was thoughtfully designed to provide ongoing integrity and value to ACES users."

The CAA program equips administrators with the best practices, processes, workflows and troubleshooting expertise to guide internal teams on the highest and best use of the ACES platform. Upon completion of the CAA program, administrators will receive a digital certification badge and a digital certificate that includes date of certification and date of expiration to keep for personal records or professional use.

In addition to the announcement regarding the CAA program, ACES ENGAGE attendees also heard from an array of industry experts. Mortgage Bankers Association economist Eddie Seiler, Fannie Mae's Senior Director of Loan Quality Duane Gilkison, Ballard Spahr attorney Richard Andreano and SWS Risk Advisory's Steve Spies addressed topics such as housing and consumer finance industry trends, the current economic outlook, quality control, fraud/risk management and compliance.

The event's keynote speaker Aron Ralston, the author of Between a Rock and a Hard Place and the basis for the feature film 127 Hours starring James Franco, shared his story of survival and what it taught him about overcoming life's challenges and struggles with the right mindset. Attendees also received an overview of the current ACES product roadmap and previews of upcoming features and functionality to be added later in the year.

"ACES ENGAGE was a huge success, and we are thankful that so many of our users, prospects and partners could join us for this one-of-a-kind event," ACES CEO Trevor Gauthier said. "We are constantly looking for ways in which we can deliver more value to our customer base. Given that our NPS score increased to 88 post-event, I feel confident that we delivered on that promise and look forward to delivering even more value at next year's ACES ENGAGE."

ACES ENGAGE will return to The Broadmoor Hotel in Colorado Springs on May 17-19, 2023.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 4 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the launch of its Certified ACES Administrator (CAA) program during its inaugural ACES ENGAGE event, held May 23-25, 2022 at the Broadmoor Hotel in Colorado Springs.

Related link: https://www.acesquality.com/

Critical Defect Rate Drops 18% in Q3 2021, Per ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the third quarter (Q3) of 2021. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q3 2021 report include:

* Mortgage lenders managed mortgage origination quality extremely well in Q3 2021, leading to an 18% improvement in the overall credit defect rate.

* Manufacturing-related loan defects decreased as volumes declined.

* Q3 marked the official shift from refinances to a purchase-driven market, with purchase defects increasing as a result.

* Defect performance on conventional loans stabilized while FHA defects rose.

* The Early Payment Defaults trend line indicates that reviews peaked and are now below pre-pandemic levels, shifting the focus to the remaining loans in forbearance status and exit plans for those borrowers.

"The critical defect rate for Q3 2021 dropped 18% to 1.86%, a welcomed improvement from the previous quarter. Lenders also experienced a slight decrease in origination volume, down 8% from Q2 of 2021," said ACES Executive Vice President Nick Volpe. "Metrics are beginning to trend back to their historic normal levels as volume moderates. With the amount of volatility in macroeconomic factors and rising rates, the decline in the overall critical defect rate is a testament to lenders taking quality management and control seriously."

Findings for the Q3 2021 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"An improvement in the critical defect rate is always a positive sign. The worst of early payment default volume seems to be behind us, but we're not out of the woods yet. Lenders' focus should continue to be on helping remaining loans in forbearance status and building exit plans for those borrowers," said ACES CEO, Trevor Gauthier. "Lenders and banks need to be cognizant of the economic and geopolitical environments in the coming months and possibly years. As the Federal Reserve works to calm inflation, these actions oftentimes have a ripple effect, which can certainly impact loan quality."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the third quarter (Q3) of 2021. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

Loan Quality Expert Duane Gilkison to Speak at ACES ENGAGE

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has added Duane Gilkison, senior director of loan quality at Fannie Mae, to its speaker line-up for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 23 - 25, 2022. Gilkison will speak on manufacturing quality and quality control best practices.

Gilkison has more than twenty years of banking and compliance experience. Before joining Fannie Mae, Gilkison worked at PNC Financial Services Group for more than a decade, starting as vice president of operations manager and eventually becoming senior vice president of credit risk. During his tenure at PNC, Gilkison was responsible for all operational areas of credit risk management, leading credit policy, origination quality control, servicing quality control, home equity quality control and audit management teams.

"Given the potential effects of inflation and the purchase-driven mortgage market on loan quality, Duane Gilkison's robust credit risk and loan quality compliance expertise make him an important and welcomed addition to the ACES ENGAGE agenda," ACES CEO Trevor Gauthier said. "Lenders of all stripes must be prepared to shore up their defenses to protect against fraud and defects, and with ACES ENGAGE, we want every attendee to leave with a deeper understanding of proactive quality assurance and compliance and feeling well-equipped to adjust their strategies in the pursuit of maintaining compliance, protecting loan quality and mitigating risk."

ACES ENGAGE will offer a mix of general session presentations, panel discussions and social activities. Attendees have the opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2022

About ACES Quality Management:

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has added Duane Gilkison, senior director of loan quality at Fannie Mae, to its speaker line-up for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 23 - 25, 2022.

Related link: https://www.acesquality.com/

Minnesota Housing Finance Agency partners with ACES Quality Management & Control

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the Minnesota Housing Finance Agency has selected ACES' flagship platform ACES Quality Management & Control® software to support its mortgage origination compliance and quality control (QC).

The Minnesota Housing Finance Agency finances and advances affordable housing opportunities for residents with low and moderate incomes throughout the state. The agency offers products and services to help Minnesotans buy and fix up their homes and supports the development and preservation of affordable rental housing through both financing and long-term asset management, all of which help build stronger communities and stabilize the lives of Minnesotans who are financially challenged.

"Minnesota Housing has helped build communities by providing affordable housing and finance options for over 50 years," said ACES CEO Trevor Gauthier. "We are proud to partner with them to ensure quality is built into the loan manufacturing process and their customers receive the highest quality lending experience."

ACES Quality Management & Control software enables financial institutions of all sizes to adequately manage the volume peaks and valleys to ensure quality and compliance throughout their operations while providing the flexibility to scale as volumes change. With ACES Flexible Audit Technology®, QC providers can configure the system to meet its specific needs to improve productivity and quality while controlling costs and risk.

About ACES Quality Management:

ACES Quality Management® is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the Minnesota Housing Finance Agency has selected ACES' flagship platform ACES Quality Management & Control® software to support its mortgage origination compliance and quality control (QC).

Related link: https://www.acesquality.com/

ACES Quality Management Makes its Eighth Appearance on HousingWire TECH100 List

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry has been selected for the eighth consecutive year by HousingWire magazine for its annual TECH100 awards program.

HousingWire's TECH100 award seeks to highlight the most innovative technology companies across the housing sector. ACES was selected for its continued excellence in supporting lenders' quality management, risk mitigation and cost control efforts. Its flagship product ACES Quality Management & Control® software provides lenders with a secure, flexible, web-based platform to drive pre-funding, post-closing and servicing quality control (QC) audits. ACES users have increased their audit speeds by more than 50% while reducing overhead costs by as much as six figures annually.

"In a rising interest rate environment where volume is declining and margins are tight, it is easy to lose sight of the value of having a robust quality and risk management program, but this is exactly when lenders can least afford to suffer the financial consequences of a bad loan," said Trevor Gauthier. "It is these types of concerns that continuously drive ACES to expand and improve the ability of our product and services and honors such as the TECH100 reflect the value and results our users are experiencing from those efforts."

Last year ACES processed more than 4.5 million audits, experienced a 60% surge in new clients and launched ACES CONNECT, the organization's newest communication functionality designed to help relay critical exceptions immediately and provide secure collaboration between quality control and other lines of business. Additionally, ACES announced ACES ENGAGE, a two-day conference designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices, taking place in May 2022.

"This year's list of TECH100 honorees proves once again that innovation within housing is vital in differentiating the organizations who will thrive and those who will be left behind," said Clayton Collins, CEO of HW Media. "This list spotlights the innovators that are making the housing sector better and more sustainable by increasing efficiency, improving user and borrower experiences and bringing elasticity and improvements to age-old processes."

To view the full list of winners, visit https://www.housingwire.com/articles/2022-housingwire-tech100-mortgage-honorees/

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry has been selected for the eighth consecutive year by HousingWire magazine for its annual TECH100 awards program.

Related link: https://www.acesquality.com/

ACES Quality Management adds Mortgage Bankers Association Economist Dr. Edward Seiler to ACES ENGAGE agenda

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has added Dr. Edward Seiler, housing economist at the Mortgage Bankers Association (MBA) and executive director of the MBA's think tank Research Institute for Housing America, to its speaker line-up for the upcoming ACES ENGAGE conference, where he will share his thoughts and observations on the economic outlook heading into the second half of 2022. Seiler joins New York Times Bestselling Author Aron Ralston and mortgage quality control and risk expert Steve Spies as headlining speakers for this year's event.

"Given the impact of macroeconomic events on the financial services landscape, industry risk and quality management professionals need to stay on top of the latest economic outlooks and trends to adequately adjust their strategies in the pursuit of maintaining compliance, protecting loan quality and mitigating risk," ACES CEO Trevor Gauthier said. "As one of the key contributors to the MBA's forecasts and policy positions, Seiler has his fingers on the pulse of what's next from an economic perspective, making him a natural fit to help round out our ACES ENGAGE line-up, and we eagerly await the key insights he'll have to share with the ACES ENGAGE audience."

Taking place at the historic Broadmoor Hotel in Colorado Springs on May 23-25, 2022, ACES ENGAGE is designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices across the mortgage lending, loan servicing and consumer lending spectrums. Through a mix of general session presentations, panel discussions and breakout session tracks, attendees will have the unique opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations.

Register to attend ACES ENGAGE and learn more at https://www.acesquality.com/aces-engage-2022

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has added Dr. Edward Seiler, housing economist at the Mortgage Bankers Association (MBA) and executive director of the MBA's think tank Research Institute for Housing America, to its speaker line-up for the upcoming ACES ENGAGE conference.

Related link: https://www.acesquality.com/

ACES Quality Management software analyzes more than 4.5 million audits, while company achieves record new client growth in 2021

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it processed more than 4.5 million audits through its ACES Quality Management & Control® software in 2021. In addition, the company also experienced a 60% surge in new clients, signing dozens of new financial institutions including a Top 15 Bank, one of the largest mortgage outsourcers in the industry, and several top independent mortgage lenders.

2021 also saw the launch of ACES CONNECT, the organization's newest communication functionality designed to help relay critical exceptions immediately and provide secure collaboration between quality control and lines of business. Simultaneously, ACES added 30 vendors to its network, allowing users to order, track and receive re-verification documents and data directly within the ACES core platform. ACES also announced ACES ENGAGE, a two-day conference designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices, taking place in May 2022.

"The uncertainty and turbulence of the financial markets over the last 24 months has underscored the need to maintain quality and mitigate risk, and our tremendous growth in 2021 reflects how serious lenders and financial institutions are taking these obligations. Quality control and risk management have often been afterthoughts when it comes to innovation, but by replacing manually-driven processes and legacy systems with the automation ACES delivers, these organizations are realizing the competitive advantages of a faster, more efficient and accurate quality review process," ACES CEO Trevor Gauthier said.

"With the expected market shift to purchases in 2022, our primary focus is to help as many lenders and financial institutions as possible shore up their internal review and risk mitigation practices to keep quality at the forefront of their operations. With ACES in their corner, these institutions can be proactive instead of reactive in addressing issues before they become widespread while also improving quality across the board, which has a positive impact internally and with their business constituencies."

Additional ACES milestones of 2021 include:

* Adding and revising over 8000 audit questions to ACES Managed Questionnaires;

* Publishing 2067 articles and 504 calendar items to its free Compliance NewsHub;

* Reviewing and interpreting 206 Agency/GSE publications on behalf of users;

* Producing four quarterly Mortgage Industry QC Trends Reports and nine free industry webinars;

* Conducting a 2-day virtual user summit;

* Serving as speakers/moderators for eight panels across seven national industry conferences and webinars;

* Maintaining a net promoters score of 45+ since 2016; and

* Securing key industry partnerships with The Compliance Group and Winnow Solutions.

Last year ACES increased its staff by approximately 50% and was recognized for multiple industry awards. Individually, Romina Cusenza was named one of HousingWire's Marketing Leaders, Nick Volpe was named a HousingWire Insider and Trevor Gauthier was selected by HousingWire as an HW Vanguard. Additionally, Sharon Reichhardt and Amanda Phillips were selected as Elite Women in Mortgage by Mortgage Professional America.

In addition, the ACES team continued its efforts to give back to their local communities through ACES CARES. Established in 2018, ACES CARES encourages employees to make a positive difference in the community through volunteering, outreach and financial contributions to charities, offering a dollar-for-dollar match of employee donations to U.S.-registered 501(c)(3) charitable organizations of their choice and supporting employees' wellness and community involvement programs. Since the program's inception, ACES Quality Management and its staff have donated a total of $30,200 to 43 organizations through ACES CARES. Most recently, ACES CARES donated $2,500 each to Sister Carmen Community Center and Community Foundation Boulder County, both local organizations in Boulder County, Colo., assisting victims of the Marshall Fire, which occurred on December 30, 2021, and destroyed nearly 1,000 homes in Boulder County.

"ACES strives to make a positive impact not just for our users, but also within our local communities through ACES CARES and the industry as a whole," Gauthier added. "On the industry side, we doubled down on curating actionable insights and information via resources such as the Compliance NewsHub and our quarterly Mortgage Industry QC Trends Report, to provide the entire industry with the most accurate and up-to-date compliance and regulatory information in a digestible way."

About ACES Quality Management

ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it processed more than 4.5 million audits through its ACES Quality Management & Control® software in 2021.

Related link: https://www.acesquality.com/

Two ACES Quality Management executives selected by MPA Magazine for its annual Elite Women Awards program

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Amanda Phillips, executive vice president of compliance, and Sharon Reichhardt, executive vice president of operations, have been selected by Mortgage Professional America (MPA) in its 2021 Elite Women Awards program.

Phillips serves as ACES' in-house subject matter expert. She plays a key role in ACES' ability to provide banks with better control over their loan quality, expanding banks' capacity for auditing their organization by increasing audit speeds by more than 50% and improving revenue retention by providing better visibility across multiple lines of business. In less than a year, Phillips launched four major compliance initiatives aimed at improving the quality of existing and new ACES products to better serve clients, expanded the compliance team and established new procedures and workflows to maintain the integrity of ACES' compliance products and efficiency in product updates and releases.

Reichhardt's role at ACES centers on solving problems and finding ways for lender clients to use technology to do better, safer, more efficient business. As a natural teacher, Reichhardt doesn't merely solve problems, but rather provides everyone with a marketable skill set for reducing risk and preventing loss. Under Reichhardt's direction, the Client Success team uses a direct, hands-on approach focused on listening to clients, observing their work activities and understanding their unique footprint and target goals. They guide implementations and perform professional service engagements, maintaining strong bi-directional communication that assures each client is maximizing usage of the ACES platform.

"A key ingredient to a successful organization is amazing people; Amanda and Sharon are a prime example of this. They each bring a unique level of expertise to the ACES team," said Trevor Gauthier, CEO of ACES. "They are respected professionals, regularly speaking on behalf of ACES and contributors within and outside of ACES. We're all extremely proud of Amanda and Sharon for their achievements."

Prior to joining ACES, Phillips served as counsel with Ballard Spahr, LLP, where her responsibilities included advising clients on the federal and state regulatory requirements governing mortgage lending, fintech, mortgage documents, business processes and practices. Before her time at Ballard Spahr, she spent six years as in-house counsel and executive vice president of legal and regulatory compliance for Accenture Mortgage Cadence and an additional five years as senior vice president and director of compliance for a national mortgage lender.

Reichhardt has created virtually every position she has held by identifying unmet needs, developing a repeatable process that successfully solves those needs and creating the infrastructure that could scale with as opportunities and operations grew. Prior to joining ACES, Reichhardt was a strategic reporting and technology manager at EverBank.

The MPA Elite Women Awards program seeks to honor current and future leaders of the housing and mortgage industries. To view the full list of 2021 honorees, visit: https://www.mpamag.com/us/best-in-mortgage/elite-women-2021/319778#winnersListSection

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About Mortgage Professional America

A publication of Key Media, Mortgage Professional America (MPA) delivers news, opinion and analysis to mortgage, real estate and finance industry professionals through its bi-monthly magazine and daily email newsletter. For more information, visit http://www.mpamag.com/.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced Amanda Phillips, executive vice president of compliance, and Sharon Reichhardt, executive vice president of operations, have been selected by Mortgage Professional America (MPA) in its 2021 Elite Women Awards program.

Related link: https://www.acesquality.com/

Critical defect rate increases 13% Q2 2021, according to ACES Quality Management Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the second quarter (Q2) of 2021. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q2 2021 report include:

* A 13% increase in the overall critical defect rate to 2.27%, ending a multi-quarter trend of improvement;

* The continued dominance of the Income/Employment defect category, which reached its highest observed rate since the inception of this report in 2016;

* Improvement in some of the core underwriting categories as well as in manufacturing-related categories, most likely driven by more predictable and stable volumes;

* A significant shift in reviews of refinance versus purchase transactions, further signaling that the transition from a refinance market to a purchase market is well underway;

* Increased share and improved performance for conventional loans; and

* A decline in Early Payment Defaults ("EPDs"), indicating that reviews have peaked and are now below pre-pandemic levels.

"Several factors contributed to the increase in the critical defect rate to 2.27% in Q2 of 2021, including the transition from a refinance market to a purchase market, the previous quarter's falling margins, eviction moratorium uncertainty and rising inflation," said ACES Executive Vice President Nick Volpe. "As the market continues to transition to primarily purchase transactions, lenders should expect continued volatility over the next few quarters and, therefore, keep a close watch on defects for the foreseeable future."

Findings for the Q2 2021 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control® benchmarking system and incorporate data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"While the increase in the critical defect rate was disappointing, there are several silver linings to our Q2 findings, including volume stabilization and declining unemployment numbers. These, combined with other economic factors, provide some optimism for the coming quarters, though the possible effect of inflation on interest rates may dampen that outlook," said ACES CEO, Trevor Gauthier. "Given the uncertainty of 2022's market and increasing regulatory pressures, lenders must ensure their existing QC and compliance programs are leveraging automation to maximize loan quality and mitigate risk."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the second quarter (Q2) of 2021.

Related link: https://www.acesquality.com/

ACES Quality Management Partners with Financial Services RegTech Provider Winnow Solutions

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has partnered with Winnow Solutions to power certain compliance and regulatory operations within ACES through its RegTech platform Winnow®. An innovative and dynamic financial law database built by attorneys and powered by cutting-edge technology, Winnow takes the guesswork out of compliance by instantaneously identifying regulatory requirements applicable to specific institution types and products. The addition of Winnow's comprehensive database helps ensure ACES continues to provide its users with the most accurate and up-to-date information on state regulations.

"Maintaining compliance with all applicable rules and regulations is one of the most critical outcomes of lenders' quality control processes. However, managing the sheer volume of regulatory requirements from both the state and federal level can overwhelm even the most seasoned, well-staffed compliance team, which ultimately puts loan quality in jeopardy and exposes organizations to unnecessary risk," said ACES President and Chief Operating Officer Phillip McCall. "Because it was incubated inside of one of the industry's preeminent legal advisory firms, Winnow serves as a powerful resource for tracking compliance changes at all levels, and we are thrilled to leverage the extensive Winnow regulatory database to enhance the compliance support ACES delivers to our clients."

Winnow covers state laws and regulations specific to the full lifecycle of mortgage, auto, credit card, consumer and commercial-purpose lending and financing. The platform also includes generally applicable requirements that impact the lending and servicing of these products, including such topics as marketing and advertising, debt collection, telemarketing, notary requirements, electronic signatures and documents, powers of attorney and privacy/data security. With Winnow, subscribers can instantaneously and intuitively create a survey of laws based on any of these topics, export the results to their chosen file format, and save them to receive tailored updates of law changes.

"Operating or scaling a financial services company is highly difficult, even under the best of circumstances. Add on the constant change of regulatory requirements, and it becomes even more daunting. That's why a trusted partner like ACES is crucial for speeding up the audit and approval process," said Chris Hilliard, Chief Operating Officer and a Founder of Winnow Solutions, LLC. "We're delighted that ACES has chosen Winnow to power its compliance research, allowing it to deliver even more value to its customers. ACES has an excellent reputation as an industry leader in the QC space, and we deeply appreciate the trust it has placed in us."

About Winnow Solutions

Winnow Solutions, LLC is the developer of Winnow ®, a database-driven, RegTech platform that provides subscribers with accurate topic-driven surveys and automated compliance change management. Winnow catalogues over 45,000 individual state law requirements maintained by an experienced team of specialized attorneys and professionals. Winnow subscribers build highly tailored state law compliance surveys unique to their business type, licensing, financial products and jurisdictions, with federal law surveys coming soon. Winnow Solutions, LLC is a subsidiary of Buckley LLP, a law firm that focuses on financial services, government enforcement, and litigation, and that has been recognized as "The best at what they do in the country" by Chambers USA. For more information, visit https://www.winnow.law or call 1-888-488-6797.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit http://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has partnered with Winnow Solutions to power certain compliance and regulatory operations within ACES through its RegTech platform Winnow®.

Related link: https://www.acesquality.com/

ACES Quality Management announces ACES ENGAGE, a two-day conference defining the future of quality management and control for the financial services industry

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the launch of ACES ENGAGE, a conference designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices.

ACES ENGAGE will provide attendees the unique opportunity to learn from industry experts and thought leaders, network and leave with the knowledge necessary to increase efficiencies, improve productivity and further quality at their organizations. Sessions will include a mixture of general session presentations, panel discussions and breakout session tracks for mortgage lending, loan servicing and consumer lending.

"Historically, we've hosted our ACES Power User Summit to help our clients extract additional value from the ACES platform, but a unique byproduct of that event was the interaction between clients in sharing best practices and discussing industry trends. For 2022, we wanted to include a broader swath of financial services risk and quality management professionals and facilitate a more fulsome discussion of the issues these institutions face," said CEO Trevor Gauthier. "With ACES ENGAGE, our goal is to create an environment in which each attendee leaves inspired and full of ideas to improve their businesses, whether or not they are an ACES user."

ACES ENGAGE 2022 will take place at the historic Broadmoor Hotel in Colorado Springs on May 23-25, 2022. Featured speakers include Aron Ralston, author of the New York Times bestseller, 'Between a Rock and a Hard Place' and the subject of the Oscar-nominated film '127 Hours,' and Steve Spies, president of SWS Risk Advisory LLC. As a former risk and quality control executive at Fannie Mae, Spies was the primary author of Fannie Mae's manifesto on loan manufacturing quality.

Registration for ACES ENGAGE is open now, with early bird pricing available until December 31, 2021. Register to attend and learn more at https://www.acesquality.com/aces-engage-2022

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the launch of ACES ENGAGE, a conference designed to bring together the nation's top financial services quality management professionals to discuss industry trends and best practices.

Related link: https://www.acesquality.com/

ACES Quality Management CEO Trevor Gauthier Chosen as 2021 Vanguard by HousingWire

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that its CEO Trever Gauthier has been honored by industry trade publication HousingWire in its annual Vanguard Awards program.

Gauthier was recognized for his efforts to exemplify ACES' company mission: Quality people behind quality products achieving quality results. Throughout the pandemic, he helped adjust the company's trajectory and operations to better suit the needs of both his staff and ACES users. This included implementing flexible schedules and unlimited paid time off to ensure staff could manage both the personal and professional challenges presented by the pandemic.

From a client perspective, Gauthier helped direct his team to create a new question set category within ACES Quality Management & Control® Software to house all COVID-related temporary regulatory provisions issued by state and federal agencies and the GSEs and then publish those updates through the ACES Compliance NewsHub, a free daily update of the most recent compliance news. The net effect of these shifts under Gauthier's direction and leadership was a 50% increase in reach and 55% expanded revenue since 2019.

"My motto has always been, 'Surround yourself with amazing people. Respect and empower them, and greatness will follow'," Gauthier said. "No matter the circumstances or external factors at play, my No. 1 concern has always been the success of our employees and customers. Without them, I would not be in this position and, therefore, owe them my sincere gratitude and appreciation for making this possible."

Now in its seventh year, the HousingWire Vanguard Awards seek to recognize executives that exhibit outstanding leadership while contributing to the growth of the housing economy and its various sectors, including origination, real estate and fintech.

"The Vanguards have become one of the highest achievements in housing and this year's list of award recipients represent an elite group of executives who proved to be resilient and adaptable throughout the past 18 months of extraordinary circumstances in the industry," said Clayton Collins, CEO of HW Media. "The 2021 Vanguards have proven to be true leaders, driving their organizations towards greatness, tackling challenges head on and making major waves in the housing market."

Visit https://www.housingwire.com/winner-profile/2021-vanguard-trevor-gauthier/ to view Gauthier's complete Vanguard profile.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software® to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that its CEO Trever Gauthier has been honored by industry trade publication HousingWire in its annual Vanguard Awards program.

Related link: https://www.acesquality.com/

ACES Mortgage QC Industry Trends Report Shows Decline in Critical Defect Rate for Second Consecutive Quarter

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the first quarter (Q1) of 2021. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control® software.

Notable findings from the Q1 2021 report include:
* The downward trend in critical defects continued in Q1 2021, ending the quarter at 2.01% versus the prior quarter's rate of 2.09%.

* A rapid rise in the Income/Employment category led all defect categories, with several of the core underwriting/qualification categories increasing as well.

* Declines in the Regulatory Compliance and Loan Documentation categories show that lenders are self-correcting and stabilizing their operations.

* Refinance review share continues to be strong, and defect performance has improved.

* Conventional loans dominated while defect performance declined.

* Early Payment Defaults fall below pre-pandemic levels in a hopeful sign that the worst is behind us, though we remain cautious about loans exiting forbearance status.

"With Q1 2021 marking a second consecutive quarter of decline in the critical defect rate, the record spike observed in Q2 2020 appears to have been a one-off increase, which is encouraging," said ACES Executive Vice President Nick Volpe. "However, lenders and servicers should still proceed with caution, as declines in gain-on-sale, the conclusion of the eviction moratorium, persistent inflation and a potential default wave as forbearances come to an end all have the potential to trigger industry disruption."

Findings for the Q1 2021 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control benchmarking system and incorporates data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"The declines observed in not only the overall critical defect rate, but also in EPDs and the Regulatory Compliance and Loan Documentation defect categories speak to an industry that has made considerable strides to course-correct after the tumultuous year that was 2020," said ACES CEO Trevor Gauthier. "Unfortunately, 2021 may not prove to be any less challenging, which places even greater emphasis on lenders' defect tracking and reporting efforts to remain ahead of the curve and adjust their operations as necessary to stay on track."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management®

ACES Quality Management®, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the first quarter (Q1) of 2021. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control® software.

Related link: https://www.acesquality.com/

HousingWire Selects ACES Quality Management Executive VP Nick Volpe as 2021 HW Insider

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced industry trade publication HousingWire has named Executive Vice President of Key Accounts Nick Volpe as one of its 2021 Insiders.

As ACES' internal subject matter expert on loan quality, Volpe is the author of the company's quarterly Mortgage QC Industry Trends report. Additionally, his oversight of the ACES account services team resulted in record-breaking customer retention and satisfaction. As a direct result of his leadership and attention to client service, ACES has seen a 200% increase in its net promoter score (NPS) since the company began tracking this metric in 2016.

"Volpe is a key contributor to ACES' success in so many ways. While most of the industry is familiar with his work regarding ACES' QC trends reporting and the QC Now web series, his work behind the scenes in helping our clients maximize the value they derive from ACES' technology is equally as impactful," said ACES CEO Trevor Gauthier. "Nick's efforts continue to drive ACES forward, and on behalf of the company, I'd like to extend our congratulations to him and our thanks to the HousingWire team for bestowing Nick with this honor."

"The winners of our Insiders award are an incredible group of doers that we're proud to recognize for their essential contributions to their companies and the larger mortgage and real estate ecosystem," HousingWire Editor and Chief Sarah Wheeler said. "Everyone on this year's list is a crucial part of their company's success and we're honored to give them the spotlight."

This year's HW Insiders award program honored 100 operational superstars that are driving their organizations forward. Insider honorees have been featured in the September issue of HousingWire Magazine. The complete list of HousingWire Insiders can be viewed at www.housingwire.com.

About ACES Quality Management®

ACES Quality Management®, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® Software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced industry trade publication HousingWire has named Executive Vice President of Key Accounts Nick Volpe as one of its 2021 Insiders.

Related link: https://www.acesquality.com/

ACES Quality Management VP of Marketing Romina Cusenza Named a HousingWire Marketing Leader

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced that industry trade publication HousingWire has selected Vice President of Marketing Romina Cusenza as one of the first recipients of its Marketing Leaders award.

"The housing sector is driven by sales and marketing agility and execution. The successful market-share leaders consistently demonstrate a commitment to marketing strategy, superior communication and a passion for the technology that builds relationships and closes transactions," said HW Media CEO Clayton Collins. "The Marketing Leaders award recognizes the CMOs and marketing executives who drive outsized business outcomes, transform brands and make everyone around them better."

In its inaugural year, HousingWire's Marketing Leaders award celebrates influential marketers that have a track record of transforming brands and driving business results within their industries. Over the past year, Cusenza pivoted ACES' 2020 marketing strategy in the face of COVID-19 while simultaneously managing a massive company rebranding effort and maintained ACES' contributions to industry education through the Compliance NewsHub and Mortgage QC Industry Trends Report and launched ACES QC Now web series.

"Romina's energy is contagious. From the positive attitude she brings daily to the reputation of excellence she's created for ACES, she is a role model to many within our organization and the industry at large," said ACES CEO Trevor Gauthier. "We are extremely proud of her achievements and are thrilled to see her recognized for her marketing acumen and tremendous efforts on behalf of ACES in the midst of an extremely challenging year."

"It is an honor to be counted amongst the marketing leaders in the housing and mortgage industry, so I'd like to extend my thanks to the HousingWire team for this recognition," Cusenza said. "None of these achievements would be possible without my incredible ACES team. Together, we've been able to tackle the countless unexpected circumstances of the last year and still yield positive results for the company."

The full list of 2021 HousingWire Marketing Leader honorees can be viewed at https://www.housingwire.com/articles/presenting-housingwires-2021-marketing-leaders.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control™ software to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit www.housingwire.com or www.solutions.housingwire.com to learn more.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced that industry trade publication HousingWire has selected Vice President of Marketing Romina Cusenza as one of the first recipients of its Marketing Leaders award.

Related link: https://www.acesquality.com/

Critical Defect Rate Moderates in Q4 but CY 2020 Defect Rate Remains High, Per ACES Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering both the fourth quarter (Q4) and the 2020 calendar year (CY). The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control Software™.

Notable findings from the Q4/CY 2020 report include:

* The overall critical defect rate improved to 2.09%, which was lower than the prior quarter but still higher than other quarters in 2020.

* Loan Documentation defects rose in 2020, which was most likely driven by pandemic-related issues and symptomatic of manufacturing-related defects overall.

* 2020 was dominated by refinances as a result of pandemic-driven historically/record low interest rates.

* Conventional loan share hit its highest point since ACES began publishing the QC Trends Report in 2016.

* Early Payment Defaults decreased in Q4 2020 and Q1 2021, providing some hope for the future, but lenders should be mindful of upcoming forbearance-related deadlines.

"Despite the distinct differences in the Fannie Mae defect categories of 2020 compared to previous years, the defect share for Income and Employment in 2020 was 23.95%, just above 2019's defect share of 23.10%," said ACES Executive Vice President Nick Volpe. "Of the remaining core credit categories, liabilities is the only category to increase in 2020. This is a testament to the agility lenders showed last year, despite the continuing challenges lenders faced in maintaining loan quality."

Findings for the Q4/CY 2020 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data derived from the ACES Quality Management and Control benchmarking system and incorporates data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"It would be easy to say the last two quarters of 2020 were dismal, but considering the pandemic, unemployment and critical defect rates, our Q4 findings are buoyant," said ACES CEO Trevor Gauthier. "Critical defect rates and early payment defaults will continue to be areas to watch closely, particularly as lenders respond to the changing landscape of 2021 and more borrowers come out of forbearance."

ACES executives will analyze the findings from the Q4 2020 ACES Mortgage QC Industry Trends Report and offer insights into what lenders can expect in future quarters during a webinar titled, "Insights into Mortgage QC Trends" as part of its ongoing QC NOW Web Series. Visit the QC Now website for upcoming registration details.

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering both the fourth quarter (Q4) and the 2020 calendar year (CY).

Related link: https://www.acesquality.com/

ACES Quality Management Launches ACES CONNECT While Also Integrating 30 New Vendors to Its Core Platform

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the launch of ACES CONNECT™, as well as the addition of 30 integrated vendor partners into ACES Quality Management & Control™ software as part of its spring product release.

Designed to give senior management at mortgage lenders and third-party providers on-demand access to key reporting data, ACES CONNECT provides users with the ability to self-remediate audit findings, access reporting and trending data, review audit documents and manage corrective action plans in coordination with their organization's risk department. In addition, ACES CONNECT allows users to have access to the ACES QC reporting to provide easy to view reporting for senior management along with any designated third parties. ACES CONNECT will enhance productivity and boost collaboration in resolving defects, requesting or supplying additional documentation and answering questions and concerns with trackable communications.

"The changing market dynamics of the last year has underscored the need for secure and efficient internal communication and collaboration, especially when viewed through the lens of the ever-shifting financial regulatory and compliance landscape," said ACES CEO Trevor Gauthier. "ACES CONNECT not only provides lenders and financial institutions with a critical viewing window into exactly what's going on in their respective businesses from a quality and compliance standpoint, but it also creates a centralized access point for quick and easy defect identification, remediation and resolution tracking to effectively mitigate risk and maintain quality."

Along with the launch of ACES CONNECT, the company has also significantly expanded its network of integrated vendors, allowing users to order, track and receive re-verification documents and data directly within ACES core platform. With these additions, ACES now supports an additional thirty vendors across five categories: Credit, SSN, Asset, 4506-C and Field Reviews. By leveraging ACES integrations, third party orders are sent and received securely, leveraging existing ACES data, ultimately reducing the time and labor associated with each transaction. ACES has also expanded its relationship with MeridianLink to add support for instant verification of employment and income from The Work Number through MeridianLink's network of resellers.

"Integrations have been available within ACES for several years, and over the last year in particular, we've put tremendous effort into expanding our integration framework to bring added efficiency to our users' quality control audit process and eliminate the manual re-work that often introduces unnecessary errors," Gauthier added. "By dramatically increasing the number of available vendors, we've provided ACES users with even more options for best-of-breed re-verification partners to help support their loan quality and risk management efforts."

ACES' newest upgrades were spearheaded by client requests collected during its annual client survey, the results of which drive and validate much of the company's product roadmap.

"At ACES, we believe in being proactive, not reactive, when it comes to product development and enhancements, and our clients play a critical role in that process by providing us 'boots on the ground' intelligence regarding the challenges they face in maintaining loan quality and mitigating risk," Gauthier explained. "Our annual survey and User Summit, which we've elected to take virtual this year, are two of the many ways in which we actively seek input from our users to ensure our technology continues to meet their needs."

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control™ software to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the launch of ACES CONNECT™, as well as the addition of 30 integrated vendor partners into ACES Quality Management & Control™ software as part of its spring product release.

Related link: https://www.acesquality.com/

Q3 2020 Critical Defect Rate Hits Five-Year High, According to ACES Mortgage QC Industry Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the third quarter (Q3) of 2020. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control Software™.

Notable findings from the Q3 2020 report include:

* The overall critical defect rate of 2.34% represents a marked increase from prior quarters and is the highest observed since ACES began publishing the QC Trends Report in 2016.

* Income/Employment defect share fell, showing positive signs, while manufacturing-related defects grew.

* Record lending volume combined with summer home buying led to an increase in overall purchase share from the prior quarter.

* Conventional loans had a strong market share but slipped in terms of quality in Q3.

* Early Payment Defaults (EPDs) declined in Q3, providing reason to be cautiously optimistic.

"Without a doubt, Q3 2020's critical defect rate was the highest we've seen since ACES began publishing the QC Trends Report in 2016, and while there are multiple factors that attributed to the 25% increase in critical defects, the majority of them were COVID-related," said ACES Executive Vice President Nick Volpe. "Given that many of these factors are still at play, we expect to see continued volatility in defect rates for at least several more quarters. However, we did see a decline in EPDs in Q4 2020 to just 110% of their pre-pandemic levels, which provides a measure of optimism after hitting a 200% increase in Q3."

Findings for the Q3 2020 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data from approximately 100,000 unique loans and are categorized using the Fannie Mae loan defect taxonomy and incorporates data from prior quarters and/or calendar years, where applicable. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"Despite record interest rate lows, there was still plenty of volatility in the mortgage markets in 2020, as evidenced by the data from Q3. With the pandemic's end not quite yet in sight, lenders need to remain vigilant of the trends impacting their loan quality," said ACES CEO Trevor Gauthier. "More than ever, the transparency ACES provides lenders into their loan performance as compared to their peers delivers valuable insights that can help these institutions not only identify where they are currently falling short in terms of loan quality, but also highlight areas to watch in the future based on industry trends. That ability to be proactive in mitigating defects and risk cannot be overstated, especially in the midst of market volatility and high volumes."

ACES executives will analyze the findings from the Q3 2020 ACES Mortgage QC Industry Trends Report and offer insights into what lenders can expect in future quarters during a webinar titled, "Insights into Mortgage QC Trends" as part of its on-going QC NOW Web Series. Visit the QC Now website for upcoming registration details.

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the third quarter (Q3) of 2020. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control Software™.

Related link: https://www.acesquality.com/

ACES Quality Management Makes HousingWire Tech100 List of Most Innovative Mortgage Technology Companies for Seventh Consecutive Year

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced it has been included in the 2021 HousingWire Tech100 Mortgage list, featuring the most innovative and revolutionary companies in the mortgage industry. This is the seventh consecutive year ACES has been included on the Tech100 list.

This year, HousingWire recognized ACES' response to the COVID-19 pandemic, as well as the overall efficiencies delivered by its flagship product ACES Quality Management and Control Software™. In early 2020, ACES created a new question set category within its platform so that users could quickly and easily find all of the temporary regulatory provisions issued by state and federal agencies and the GSEs in response to COVID-19. In addition, ACES' pre-funding, post-closing and servicing audit pack, as well as its reporting dashboard and managed questions, have helped lenders reduce their audit turn times from five to 1.5 days, saving roughly 16 FTE hours per month.

"At ACES Quality Management, our goal is to ease the burden for our customers meeting regulatory demands by keeping our compliance database and managed question sets as up-to-date as possible while also delivering an intuitive, streamline user interface that makes loan auditing a breeze," said ACES CEO Trevor Gauthier. "We are relentlessly focused on creating solutions to providing lenders with best-in-class quality control functionality, and we're incredibly thankful to HousingWire for honoring those efforts by including ACES on this year's Tech100 list."

According to the publication, "The Tech100 program provides housing professionals with a list of the most innovative and impactful companies that can be leveraged to identify partners and solutions to the problems that mortgage lenders and real estate professionals face everyday...For the second year in a row, the Tech100 program was divided into the HW Tech100 Mortgage and the HW Tech100 Real Estate to highlight the innovation and achievements of organizations within both sectors."

"After the uncertainty and unpredictability of last year, we expected a greater adoption of technology. However, these 100 real estate and mortgage companies took digital disruption to a whole new level and propelled a complete digital revolution, leaving a digital legacy that will impact borrowers, clients and companies for years to come," said Brena Nath, HousingWire's HW+ Managing Editor. "Knowing what these companies were able to navigate and overcome, we're excited to announce this year's list of the most innovative technology companies serving the mortgage and real estate industries."

To view the complete list of the 2021 HW Tech100 Mortgage winners, visit https://www.housingwire.com/articles/introducing-the-2021-hw-tech100-mortgage-winners/.

About HousingWire

HousingWire is the most influential source of news and information for the U.S. mortgage and housing markets. Built on a foundation of independent and original journalism, HousingWire reaches over 60,000 newsletter subscribers daily and over 1.0 million unique visitors each month. Our audience of mortgage, real estate and fintech professionals rely on us to Move Markets Forward. Visit https://www.housingwire.com or https://www.housingwire.com/advertise/ to learn more.

About HW Media

HW Media aspires for audiences to "Come for the content, and stay for the community." By aligning vertical expertise and innovative B2B marketing solutions, HW Media answers the ever-evolving needs of modern professionals, brands and marketers. With a premium suite of advertising solutions, HW Media builds upon this principle, improving reader experience and delivering brand results. Based in Dallas with team members across the country, HW Media was founded in 2016 through the acquisition of HousingWire and is owned by Riomar Capital, an entrepreneurial investment firm.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced it has been included in the 2021 HousingWire Tech100 Mortgage list.

Related link: https://www.acesquality.com/

ACES Quality Management Recruits Mortgage Compliance Expert Amanda Phillips as Latest Executive Vice President

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced it has selected Amanda Phillips as executive vice president of compliance. In this role, Phillips will serve a key role in expanding the breadth and depth of ACES' compliance and regulatory solutions.

"Compliance is a key pillar of the ACES value proposition, and with the onslaught of regulatory changes the industry experienced over the last year, the need for experienced compliance professionals to help keep pace with these changes only grows," said ACES CEO Trevor Gauthier. "Amanda Phillips possesses more than a decade of executive-level experience in legal and regulatory compliance. Her understanding of the mortgage industry and depth of compliance experience will greatly enhance ACES' ability to ensure lenders are always auditing to the most current compliance standards, while also assisting in bringing new products to market."

Phillips most recently served as of counsel with Ballard Spahr, LLP, where her responsibilities included advising clients on the federal and state regulatory requirements governing mortgage lending, software, mortgage documents, business processes and practices. Prior to joining Ballard Spahr, she spent six years as in-house counsel and executive vice president of legal and regulatory compliance for Accenture Mortgage Cadence and an additional five years as senior vice president and director of compliance for a national mortgage lender.

"Early in my career, I held multiple operations roles, including in processing and underwriting, which instilled in me the importance of compliance and quality control in the loan origination process," said Phillips. "Today, I am honored to join ACES Quality Management and look forward to doing my part to support ACES' commitment to delivering enterprise quality management and control software that helps lenders mitigate risk and maintain compliance."

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 7 of the top 10 loan servicers;
* 11 of the top 30 banks; and
* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced it has selected Amanda Phillips as executive vice president of compliance.

Related link: https://www.acesquality.com/

ACES Quality Management Charitable Giving Program Makes Impact For Third Consecutive Year

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the latest results of its ACES CARES philanthropic campaign and matching gift program. The campaign raised funds for 11 contributors and includes donation matching per employee with an additional amount donated to the top three charities of the overall team's choosing.

"The past year has upended the lives of so many people. Our core values included being exceptional, passionate and leading; and this year it's more important than ever to do as much good as possible," said ACES CEO Trevor Gauthier. "With many still grappling with the effects of the pandemic and an increasingly challenging year, ACES remains focused on expanding the ways we serve not only the financial industry, but also the community at-large through positive change."

Established in 2018, ACES CARES encourages employees to make a positive difference in the community through volunteering, outreach and financial contributions to charities and causes close to their hearts. Since the program's inception, ACES Quality Management and its staff have donated a total of $22,747 to 73 organizations through ACES Cares, with this year's causes including hunger relief, equality, homeless assistance and animal welfare to name a few. Offering a dollar-for dollar match of employee donations to U.S.-registered 501(c)(3) charitable organizations of their choice, the program also supports employees' wellness and community involvement programs.

To learn more about ACES CARES and see how ACES team members are impacting their communities with positive change, visit https://www.acesquality.com/about/careers/aces-cares

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management™ (ACES), the leading provider of enterprise quality management and control software for the financial services industry, today announced the latest results of its ACES CARES philanthropic campaign and matching gift program.

Related link: https://www.acesquality.com/

Critical Defect Rate Highest Since 2018, Per ACES Quality Management Q2 2020 Mortgage QC Trends Report

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management(TM) (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the second quarter (Q2) of 2020. The latest report provides an analysis of post-closing quality control data derived from ACES Quality Management & Control Software(TM).

Notable findings from the Q2 2020 report include:

* The overall critical defect rate of 1.88% is the highest quarterly rate since 2018.

* Defect increase was driven primarily by a 64% increase in the Income/Employment category.

* While defects were down in the overall majority of categories, three of the four key borrower qualification categories saw significant defect rate increases compared to Q1 2020.

* The share of conventional and refinance loans continues to skyrocket.

* Early Payment Defaults (EPD) increased 197% through Sept 2020 compared to last year.

"While evidence of COVID-19's impact on loan quality was present in the Q1 data, Q2 is where 'The COVID Effect' becomes truly apparent, resulting in the highest critical defect rate observed since Q4 2018," said ACES Executive Vice President Nick Volpe. "One of the biggest drivers of this increase was the rise in Income/Employment-related defects - a wholly unsurprising outcome given the challenges nearly all employers faced in transitioning to a remote working environment."

"In many respects, the mortgage industry and the world at large remain in a "wait-and-see" mode. As such, we expect higher than normal volatility in the critical defect rate for the remaining quarters of 2020 and into 2021, though loan volumes should remain high next year thanks to the ongoing low-interest-rate environment," Volpe added.

Findings for the Q2 2020 ACES Mortgage QC Industry Trends Report are based on post-closing quality control data from over 90,000 unique loans and are categorized using the Fannie Mae loan defect taxonomy. All reviews and defect data evaluated for the report were based on loan audits selected by lenders for full file reviews.

"We are still seeing a tremendous increase overall in EPDs as compared to 2019, making it too early to predict when EPDs will peak. Any continued rise is likely to exacerbate long-term default and loss rates, signaling that lenders must remain vigilant of the risks this might pose to their organizations," said ACES CEO Trevor Gauthier. "By increasing visibility into loan quality and introducing functionality specifically designed to accommodate the COVID-related changes to compliance regulations, ACES arms lenders with powerful quality control technology needed to manage that risk as they approach the great unknowns of the year ahead."

ACES executives will analyze the findings from the Q2 2020 ACES Mortgage QC Industry Trends Report and offer insights into what lenders can expect in future quarters during a webinar titled, "Insights into Mortgage QC Trends - First Signs of the COVID Effect," as part of its on-going QC NOW Web Series. To sign up for January 14, 2021 webinar, click here.

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software(TM) to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Trends Report covering the second quarter (Q2) of 2020.

Related link: https://www.acesquality.com/

ACES Quality Management Makes Key Loan Audit Platform Upgrades to Elevate User Experience for Lending Institutions

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management(TM) (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of several key features and enhancements to its ACES Quality Management & Control Software(TM). The updates are designed to improve reporting through the system and create a highly customizable, easy-to-use experience.

Commonly reported data is now readily available for reporting directly in the ACES user interface (UI) through a library of standard reports. With a simpler, yet flexible and intuitive user experience and more options to customize their ACES environments, users can quickly and easily create their own reports or modify default reports to drill down on specific data points, as well as apply filters, sort columns and set order preferences.

"With higher loan volumes comes a higher risk of compromises to loan quality, increasing the need to utilize technology that mitigates risk while boosting productivity and quality," ACES CEO Trevor Gauthier said. "The newest enhancements to ACES' user interface and reporting functionality are part of our ongoing strategic initiative to improve direct access to live data. Whether lenders need to quickly distribute reports or better understand their productivity, ACES improves their efficiency while providing better control over quality and costs."

In addition, ACES has updated the look and feel of its UI to align the aesthetic elements of the ACES Quality Management & Control Software with the company's recent rebrand while maintaining the same core functionality and data analysis capabilities familiar to ACES users. The new and improved layout features independently scrolling sections, drag-and-drop items, improved menu navigation and simplification of users' ability to brand their environments. Upgrades to the UI and reporting were driven by client research and feedback from ACES users.

"Soliciting user feedback is an invaluable step in our process of continuously adapting our system to fit lenders' ever-changing needs," Gauthier said. "We strive to continue delivering the most flexible technology on the market for improving audit efficiency, boosting team productivity and helping lenders make better-informed decisions across lines of business, and in service of that goal, ACES invested in a team whose sole purpose is to continuously modernize our technology and improve the user experience."

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry.

The nation's most prominent lenders, servicers and financial institutions rely on ACES Audit Quality Management & Control Software(TM) to improve audit throughput and quality while controlling costs, including:

* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;

* 7 of the top 10 loan servicers;

* 11 of the top 30 banks; and

* 1 of the top 3 credit unions in the USA.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of several key features and enhancements to its ACES Quality Management & Control Software. The updates are designed to improve reporting through the system and create a highly customizable, easy-to-use experience.

Related link: https://www.acesquality.com/

ACES Sees Surge in New Clients Through Q3 2020

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management (ACES), formerly known as ARMCO and the leading provider of enterprise quality management and control software for the financial services industry, announced today that it has experienced substantial client growth in 2020, increasing its number of new clients by 15%. Since January, ACES has signed several top 25 lenders, including Thrive Mortgage, Plains Commerce Bank, Strong Home Mortgage, LenderWorks and Fulton Bank, as well as one of the nation's top fintech lenders.

"ACES' recent growth illustrates the ever-present need in the marketplace for quality control automation, one which was underscored by the COVID-19 pandemic, the resulting changes in remote workforces and the potential for loan quality issues stemming from the pandemic, such as early payment defaults," said ACES Quality Management CEO Trevor Gauthier. "As lenders moved to a remote work environment, the ability to securely and easily access technology to power their remote workforce became mission-critical, and thanks to the inherent design of our technology, ACES was prepared to meet that demand and enable lenders to transition their operations accordingly."

"We choose ACES because it is the most flexible audit system in the market," said Amelia Moore, quality control manager at Strong Home Mortgage. "We wanted a true partner to help us automate our post-closing audit workflow, and we have found that with the ACES Quality Management team. ACES has a great reputation for client service and has truly exceeded our expectations."

"Our partnership with ACES has allowed us to innovate and streamline our quality management and control workflows," said Khanh Dang, senior vice president and director of consumer account management and credit operations at Fulton Bank. "ACES continues to be a trusted advisor in our quest for operational excellence."

ACES' flagship product ACES Quality Management and Control Software(TM) provides lenders with a secure, flexible, web-based platform to manage pre-funding, post-closing and servicing audits, enabling organizations to continue processing and auditing loans even with employees working from home. Additionally, the reporting dashboard helps quality control executives better manage audit workflows to maintain productivity levels across a detached workforce. ACES is pre-built with over 60 audit types and thousands of managed questions to help lenders keep up with the rapid change in compliance from federal and state regulators, including temporary authorizations and guidance issued as a result of COVID-19.

"In one way or another, COVID-19 will have a lasting impact on how mortgage lenders and financial institutions operate," Gauthier said. "Though the catalyst for industry change was far from ideal, the renewed and accelerated emphasis on tech adoption to power a more digital lending environment will ultimately benefit both lenders and consumers, and ACES is proud to be amongst the group of industry vanguards leading this shift."

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Audit Quality Management & Control Software(TM) to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 2 of the top 5 loan servicers; and
* 2 of the top 5 depository institutions.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.

ACES Quality Management (ACES), formerly known as ARMCO and the leading provider of enterprise quality management and control software for the financial services industry, announced today that it has experienced substantial client growth in 2020, increasing its number of new clients by 15%.

Related link: https://www.acesquality.com/

ACES Quality Management Q1 2020 Mortgage QC Trends Report: EPDs Rising, Critical Defect Rate Hits Three-Year Low

DENVER, Colo. /ScoopCloud/ -- ACES Quality Management (ACES), formerly known as ARMCO and the leading provider of enterprise quality management and control software for the financial services industry, announced the release of the quarterly ACES Mortgage QC Trends Report. The latest report, which provides nationwide loan quality findings based on data derived from ACES Quality Management and Control Software(TM), covers the first quarter (Q1) of 2020.

Noteworthy findings include:
* Overall critical defect rate of 1.56% matched the lowest rate in three years;
* Defects attributed to the credit and income categories rebounded after climbing higher in Q4 2019;
* Increases in the share of refinances (5%) and conventional loans (2%) contributed to the improvement in the overall defect rate; and
* Early Payment Defaults are on the rise.

"The combination of falling interest rates, employment numbers not yet impacted by COVID-19, and steady property appreciation all contributed to increases in the share of both refinances and conventional loans, which in turn drove the continued decrease in the overall critical defect rate observed in Q1 2020," said ACES Executive Vice President Nick Volpe. "However, the last few weeks of the quarter encompassed the beginning of the COVID-19 pandemic, and given the economic impact of the pandemic on consumers, the number of early payment defaults increased, as one would expect."

"ACES is monitoring this area closely, and the early Q2 data shows the number of EPDs reviewed by lenders through ACES is 75% higher than the average monthly rate of EPD reviews for 2019. Because an EPD review is triggered only when borrowers fall three or more payments behind, this indicates the industry is still in the early stages of the problem, and there is a high likelihood that the number of EPDs will continue to increase," Volpe added.

The Q1 2020 ACES Mortgage QC Industry Trends Report is drawn from nationwide post-closing quality control loan data from over 90,000 unique loans selected for random full-file reviews, as was captured by the company's ACES Quality Management and Control benchmarking system. Defects listed in the report are categorized using the Fannie Mae loan defect taxonomy.

"Amid the chaos and uncertainty driven by COVID-19, data provides a clear path forward for lenders. While the industry's focus has been on managing the near-historic volumes, Q1 loan defect data also indicates that lenders must also turn their attention to the growing problem of EPDs, as this represents a significant operation and financial risk to their organizations," said ACES CEO Trevor Gauthier. "The power of ACES benchmarking functionality is that it allows lenders to utilize their current QC data to see what may lie ahead and respond accordingly to maintain loan quality and manage risk. This kind of trend forecasting can be a powerful tool in lenders' arsenals especially with so much uncertainty remaining at a macroeconomic level."

Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.acesquality.com/resources/reports.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Audit Quality Management & Control Software(TM) to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 2 of the top 5 loan servicers; and
* 2 of the top 5 depository institutions.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

ACES Quality Management (ACES), formerly known as ARMCO and the leading provider of enterprise quality management and control software for the financial services industry, announced the release of the quarterly ACES Mortgage QC Trends Report.

Related link: https://www.acesquality.com/

ARMCO Rebrands as ACES Quality Management

DENVER, Colo. /ScoopCloud/ -- ACES Risk Management (ARMCO), the leading provider of enterprise quality management and control software for the financial services industry, announced today the completion of its months-long rebranding effort to align the company's image with its expanded focus on quality and risk management for banks and credit unions, as well as independent mortgage lenders. Effective September 10, 2020, the company name will be known as ACES Quality Management(TM), and the name of its flagship product ACES Audit Technology(TM) change to ACES Quality Management and Control Software(TM).

"While the origins of ACES lie in mortgage loan quality management, our sphere of activity has expanded to include other types of lending, as well as supporting overall quality in operations and outcomes within our clients' organizations. Thus, we felt the time was right to make a change to ensure our brand to more accurately reflect that," said ARMCO CEO Trevor Gauthier. "Regardless of the name under which we operate, the foundation of our organization has always been quality people behind quality products, achieving quality results - something we have proudly accomplished for the last 25 years and will continue to do under the ACES Quality Management banner."

The rebrand comes after much research and discussion, vetting current ACES clients, prospects and industry experts. Along with the naming and logo rebrand come a newly designed website and product offering. ACES Audit Packs for Mortgage Origination, Servicing and Consumer Lending combine out-of-the-box reports and managed questions with the functionality and flexibility of the ACES platform.

"ACES Quality Management is focused on improving quality, confidence, transparency and compliance in financial services by leveraging advanced technology platforms created with a customer-centric approach," Gauthier said. "Because we are striving to be the standard for quality management and control software in the financial space, we want to be known not only for the great technology that we bring to market, but also for the unprecedented level of customer care that we provide."

For more information, visit www.acesquality.com or contact info@acesquality.com.

About ACES Quality Management

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry. The nation's most prominent lenders, servicers and financial institutions rely on ACES Audit Quality Management & Control Software(TM) to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 2 of the top 5 loan servicers; and
* 2 of the top 5 depository institutions.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

For more information, visit https://www.acesquality.com/ or call 1-800-858-1598.

*LOGO link for media: https://www.Send2Press.com/300dpi/20-09010s2p-aces-logo-300dpi.jpg

ACES Risk Management (ARMCO), the leading provider of enterprise quality management and control software for the financial services industry, announced today the completion of its months-long rebranding effort to align the company's image with its expanded focus on quality and risk management for banks and credit unions, as well as independent mortgage lenders.

Related link: https://www.acesquality.com/